SHRM CP

Question 1

Money an organization owes its vendors and suppliers.

Answer 1

Accounts payable

Question 2

Money an organization’s customers owe the organization.

Answer 2

Accounts receivable

Question 3

Communication technique to increase the engagement between communicators and their audiences. It involves two-way communication and attention to nonverbal signs that indicate interest and reactions to the message and speaker.

Answer 3

Active listening

Question 4

Data-sorting technique in which a group categorizes and subcategorizes data until relationships are clearly drawn.

Answer 4

Affinity diagramming

Question 5

Applications that can analyze data faster and in more ways than traditional relational databases, offering a multidimensional analysis of business data.

Answer 5

Analytical processing

Question 6

Financial, physical, and sometimes intangible properties an organization owns.

Answer 6

Assets