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SQM Practice > SGS Roberto > Flashcards

SGS Roberto Flashcards

1
Q

What is the basic indecent question

A

What Happened?
Is there Any continues risk?
Identify Suspect
Identify Witness
Rapport what the subject version
Ask for additional Information

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2
Q

What are the 4 W ?

A

When
whom
where
what
- Why (Additional)

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3
Q

What is Domestic incident?

A

● A “Domestic Incident” includes any conflict or violence between individuals who have a personal relationship (e.g., family members, partners, friends).
● These incidents are sensitive and require careful handling to ensure the safety and well-being of all parties.
● Different policies may apply based on whether the individuals involved are guests, crew, or a combination of both.

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4
Q

Domestic Incident Response Protocol:

A
  1. Assess the situation & ensure the immediate safety of all parties.
  2. Determine the level of threat or violence involved.
  3. Separate the parties involved in a conflict to prevent further escalation.
  4. Use de-escalation techniques to calm the situation
  5. Document the incident thoroughly, including initial observations, witness statements, and actions taken & Preserve any evidence, such as photos or surveillance footage.
  6. Offer support to the affected individuals, ensuring access to medical and psychological help, Provide them with relevant information on available resources.
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5
Q
  1. What if the Domestic
    violence involves a serious threat or potential for violence.
A

○ Prioritize safety, secure the scene, and contact additional security or emergency personnel.

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6
Q

what are the times that a missing person situation should be immediately consider

A
  • missing with suspect to jump over board
  • any type of suspicious or criminal activity
  • failed to debark at the end of cruise
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7
Q
  1. What are the signs that de-escalation efforts are successful?
A

○ Reduction in tension, willingness to communicate, and the absence of immediate threats.

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8
Q
  1. What are the responsibilities of the security team during a domestic incident?
A

○ Ensure safety, separate involved parties, collect evidence, and coordinate with higher authorities as needed.

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9
Q
  1. How to proceed if an individual involved in a domestic incident refuses assistance?
A

○ Respect their decision but provide information on available resources and keep a record of the refusal.

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10
Q
  1. How should confidentiality be managed during a domestic incident investigation?
A

○ Keep information restricted to authorized personnel only, avoiding unnecessary disclosures.

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11
Q
  1. What resources should be offered to individuals affected by a domestic incident?
A

○ Access to medical care, psychological support, and relevant informational resources.

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12
Q
  1. What should be the first priority when a domestic incident is reported?
A

○ Ensure the immediate safety of all parties involved

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13
Q
  1. What protocols are in place for incidents occurring off-ship but involving guests or crew?
A

○ Follow the same reporting and documentation standards, liaise with local authorities, and coordinate with Global Security for guidance.

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14
Q
  1. What measures should be in place to prevent retaliation or further harm to the survivor?
A

○ Implement safety measures, such as restricted access areas, monitoring interactions, and offering ongoing support and protection.

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15
Q
  1. What are the duties of the Security Team during an incident?
A

○ Immediate response, securing the scene, assisting the Care Team, notifying relevant authorities (like Global Security), and ensuring proper documentation.

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16
Q
  1. What role does confidentiality play in handling sensitive incidents?
A

○ Ensures the privacy and dignity of those involved, protects the integrity of the investigation, and minimizes unnecessary stress on the survivor.

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17
Q
  1. How should evidence be managed during an investigation?
A

○ Preserve and protect any potential evidence by restricting access to the scene, avoiding contamination, and documenting everything carefully

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18
Q
  1. What should be the immediate response upon receiving a report of harassment or assault?
A

○ Ensure the safety of the involved parties, provide a calm and private environment, and notify the appropriate personnel immediately.

19
Q
  1. What is the importance of documenting every step taken during an incident response?
A

○ Provides a clear, traceable record for investigation, accountability, and compliance with company policies.

20
Q

○4. Who determines the seriousness of a guest harassment incident?
○

A

The ship’s Master decides if Global Security needs to be involved.

21
Q

What are the times missing person situation will be activated after 1 hour -

A
  • after reporting to any scheduled and the person didn’t show up
  • 1 hour after the ship depart while at POC
22
Q
  1. How are harassment allegations between crew handled?
A

○ Referred to HR as per the Human Resources Manual.

23
Q
  1. What is considered sexual harassment?
A

○ A violation under Guest or Crew Conduct Policy. Involves guest-to-guest, guest-to-crew, or crew-to-crew actions. Managed differently based on the context.

24
Q
  1. What documentation is required after the survivor is provided the support guide?
A

○ A detailed incident report noting the guide’s delivery, with the witness’s confirmation and any survivor remarks.

25
Q
  1. What is the procedure for a reported sexual assault?
A

○ Notify Global Security immediately. Follow specific response directions

26
Q
  1. Who determines the seriousness of a guest harassment incident?
A

○ The ship’s Master decides if Global Security needs to be involved.

27
Q
  1. How are harassment allegations between crew handled?
A
28
Q
  1. What is considered sexual harassment?
A

○ A violation under Guest or Crew Conduct Policy. Involves guest-to-guest, guest-to-crew, or crew-to-crew actions. Managed differently based on the context.

29
Q

what is the Allegations of Theft guest property?

A

Need to fill ppr, The Hotel Director must be advised if the allegation involves a guest

30
Q

what are the Property Reported Missing ?

A

the Guest should be provided a copy of the PPR Form and advised to contact Guest Claims for further information
on their loss of property.

31
Q

Checklist need to be maintained in Sealing Common Areas and Work Area?

A
  1. Clear
    2.observe
    3.POST GUARD
    4.ISOLATE AREA
    5.DENY ENTRY
    6.SEALING AND ACCESS LOG
    7.CONSULT GLOBAL SECURITY
    8.ONLY GLOBAL SECURITY CAN AUTHORIZE REENTRY OR UNSEALING
32
Q

Checklists need to be maintained in Sealing Staterooms?

A

1.Clear.
2.OBSERVE
3.INTERNALLY and EXTERNALLY LOCK
4.POST GUARD
5. DENY ENTRY
6.SEALING AND ACCESS LOG
7. READ LOCKS
8.LOCKOUT
9. A Guard Lock device shall also be attached to the room preventing access by any unauthorized persons.
10. ONLY GLOBAL SECURITY CAN AUTHORIZE REENTRY OR UNSEALING

33
Q

what are the things to be maintained in Unsealing a compartment?

A

When authorized by Global Security,
1.The Security Officer must officially “read” and reliably retain the VingVision lock’s record of access and electronic copy maintained and physical copy maintained.
2. If the room has a connecting entry that was sealed then the data contained in their associated VingVision controlled locks must also be read and reliably retained.
3.The Security Officer will reprogram the cabin lock with either the cabin number or ship’s compartment identity
4. This to be recorded in the Incident Scene Sealing and Access Log.

34
Q

wthat are the things to be carried out in Adjacent compartments sealing?

A

1.If the room to be sealed has a connecting door or multiple entries adjacent compartments must also be read.
2. Electronic copy of this data is to be preserved, along with a paper copy, marked by the persons initial taken with date and time.
3. Use of lookout program not required if connecting door can be locked, if not need to be maintained
4.

35
Q

what are the things to be carried out in compartment sealing in lookout program?

A

1.The Security Officer must officially “read” the VingVision lock’s record of access.
2. The electronic copy of this data is to be preserved and electronically provided to Global Security.
3.The LOCKOUT Program is loaded and the LOCKOUT key is thereafter to be inserted into the room’s lock.
4.Test should be conducted to ensure a Master (plastic) Key does NOT open the lock.
5.Document these actions in the Incident Scene Sealing and Access Log

36
Q

what is Lookout program?

A

LOCKOUT program must be used to secure a ship’s compartment, stateroom or crew cabin fitted with a VingVision lock.

37
Q

Things to be taken care in Preliminary Interviews?

A
  1. Obtain a general overview
    2.Identify/stop any continuing risk to the safety and security of the ship and those aboard
    3.Identify and locate victim
  2. Identify suspects and witness
  3. Locate Incident/Evidence sites
    6.Do not contaminate evidence
    7.Be professional- Establish Rapport.
38
Q

what are to be followed Preliminary Interviews?

A

A Preliminary Interview should be professional and seek to establish a rapport, as confrontation discourages effective
communication, and may undermine ability to obtain important information.
Situations in which a victim is alleged to have suffered an injury requiring medical care.

39
Q

What are the things need to mainetained in Incident Scene Sealing?

A

1.Sealing the area
2.Posting Guards
3.Reading Locks
4.Using the LOCKOUT Program
5.Granting Access to Law Enforcement
6.Resealing the area
7.The identity of the Global Security Sr. Investigator who approves any access to the sealed
area
8.The identity of the Global Security Sr. Investigator who approves unsealing the area
9.Reading locks prior to unsealing
10.Unsealing

40
Q

what is Incident Scene Sealing and how it is maintained Access Log?

A

The method of preserving evidence must also allow for future verification that access to the evidence was controlled. It is maintain an “Incident-scene Sealing Log.”

41
Q

Who are responsible for Missing person - Port of call (crew)?

A
  1. Human resource manager
  2. Staff Captain
  3. Chief security officer
42
Q

Who are responsible for Missing person - Port of call (Guest)?

A
  1. Guest Service manager
  2. Staff Captain
  3. Chief security officer
43
Q

What are the different types of missing persons Situations?

A

Missing Person(s)- Port of Call/ On board/ Sea pass Discrepancy/ Overboard.

44
Q

What is Missing person

A

A Missing Person(s) is a guest or crew member whose location is not known and who cannot be accounted for.

SQM Practice (13 decks)

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