Chp.9 Richmond

Question 1

What is the basic indecent question

Answer 1

What Happened?
Is there Any continues risk?
Identify Suspect
Identify Witness
Rapport what the subject version
Ask for additional Information

Question 2

What are the 4 W ?

Answer 2

When
whom
where
what
- Why (Additional)

Question 3

What is Domestic incident?

Answer 3

● A “Domestic Incident” includes any conflict or violence between individuals who have a personal relationship (e.g., family members, partners, friends).
● These incidents are sensitive and require careful handling to ensure the safety and well-being of all parties.
● Different policies may apply based on whether the individuals involved are guests, crew, or a combination of both.

Question 4

Domestic Incident Response Protocol:

Answer 4

1. Assess the situation & ensure the immediate safety of all parties.
2. Determine the level of threat or violence involved.
3. Separate the parties involved in a conflict to prevent further escalation.
4. Use de-escalation techniques to calm the situation
5. Document the incident thoroughly, including initial observations, witness statements, and actions taken & Preserve any evidence, such as photos or surveillance footage.
6. Offer support to the affected individuals, ensuring access to medical and psychological help, Provide them with relevant information on available resources.

Question 5

5. What if the Domestic
   violence involves a serious threat or potential for violence.

Answer 5

○ Prioritize safety, secure the scene, and contact additional security or emergency personnel.

Question 6

what are the times that a missing person situation should be immediately consider

Answer 6

• missing with suspect to jump over board
• any type of suspicious or criminal activity
• failed to debark at the end of cruise

Question 7

16. What are the signs that de-escalation efforts are successful?

Answer 7

○ Reduction in tension, willingness to communicate, and the absence of immediate threats.

Question 8

19. What are the responsibilities of the security team during a domestic incident?

Answer 8

○ Ensure safety, separate involved parties, collect evidence, and coordinate with higher authorities as needed.

Question 9

17. How to proceed if an individual involved in a domestic incident refuses assistance?

Answer 9

○ Respect their decision but provide information on available resources and keep a record of the refusal.

Question 10

12. How should confidentiality be managed during a domestic incident investigation?

Answer 10

○ Keep information restricted to authorized personnel only, avoiding unnecessary disclosures.

Question 11

7. What resources should be offered to individuals affected by a domestic incident?

Answer 11

○ Access to medical care, psychological support, and relevant informational resources.

Question 12

2. What should be the first priority when a domestic incident is reported?

Answer 12

○ Ensure the immediate safety of all parties involved

Question 13

20. What protocols are in place for incidents occurring off-ship but involving guests or crew?

Answer 13

○ Follow the same reporting and documentation standards, liaise with local authorities, and coordinate with Global Security for guidance.

Question 14

8. What measures should be in place to prevent retaliation or further harm to the survivor?

Answer 14

○ Implement safety measures, such as restricted access areas, monitoring interactions, and offering ongoing support and protection.

Question 15

7. What are the duties of the Security Team during an incident?

Answer 15

○ Immediate response, securing the scene, assisting the Care Team, notifying relevant authorities (like Global Security), and ensuring proper documentation.

Question 16

3. What role does confidentiality play in handling sensitive incidents?

Answer 16

○ Ensures the privacy and dignity of those involved, protects the integrity of the investigation, and minimizes unnecessary stress on the survivor.

Question 17

2. How should evidence be managed during an investigation?

Answer 17

○ Preserve and protect any potential evidence by restricting access to the scene, avoiding contamination, and documenting everything carefully

Question 18

1. What should be the immediate response upon receiving a report of harassment or assault?

Answer 18

○ Ensure the safety of the involved parties, provide a calm and private environment, and notify the appropriate personnel immediately.

Question 19

3. What is the importance of documenting every step taken during an incident response?

Answer 19

○ Provides a clear, traceable record for investigation, accountability, and compliance with company policies.

Question 20

○4. Who determines the seriousness of a guest harassment incident?
○

Answer 20

The ship’s Master decides if Global Security needs to be involved.

Question 21

What are the times missing person situation will be activated after 1 hour -

Answer 21

• after reporting to any scheduled and the person didn’t show up
• 1 hour after the ship depart while at POC

Question 22

2. How are harassment allegations between crew handled?

Answer 22

○ Referred to HR as per the Human Resources Manual.

Question 23

1. What is considered sexual harassment?

Answer 23

○ A violation under Guest or Crew Conduct Policy. Involves guest-to-guest, guest-to-crew, or crew-to-crew actions. Managed differently based on the context.

Question 24

6. What documentation is required after the survivor is provided the support guide?

Answer 24

○ A detailed incident report noting the guide’s delivery, with the witness’s confirmation and any survivor remarks.

Question 25

1. What is the procedure for a reported sexual assault?

Answer 25

○ Notify Global Security immediately. Follow specific response directions

Question 26

4. Who determines the seriousness of a guest harassment incident?

Answer 26

○ The ship’s Master decides if Global Security needs to be involved.

Question 27

2. How are harassment allegations between crew handled?

Question 28

1. What is considered sexual harassment?

Answer 28

○ A violation under Guest or Crew Conduct Policy. Involves guest-to-guest, guest-to-crew, or crew-to-crew actions. Managed differently based on the context.

Question 29

what is the Allegations of Theft guest property?

Answer 29

Need to fill ppr, The Hotel Director must be advised if the allegation involves a guest

Question 30

what are the Property Reported Missing ?

Answer 30

the Guest should be provided a copy of the PPR Form and advised to contact Guest Claims for further information
on their loss of property.

Question 31

Checklist need to be maintained in Sealing Common Areas and Work Area?

Answer 31

1. Clear
   2.observe
   3.POST GUARD
   4.ISOLATE AREA
   5.DENY ENTRY
   6.SEALING AND ACCESS LOG
   7.CONSULT GLOBAL SECURITY
   8.ONLY GLOBAL SECURITY CAN AUTHORIZE REENTRY OR UNSEALING

Question 32

Checklists need to be maintained in Sealing Staterooms?

Answer 32

1.Clear.
2.OBSERVE
3.INTERNALLY and EXTERNALLY LOCK
4.POST GUARD
5. DENY ENTRY
6.SEALING AND ACCESS LOG
7. READ LOCKS
8.LOCKOUT
9. A Guard Lock device shall also be attached to the room preventing access by any unauthorized persons.
10. ONLY GLOBAL SECURITY CAN AUTHORIZE REENTRY OR UNSEALING

Question 33

what are the things to be maintained in Unsealing a compartment?

Answer 33

When authorized by Global Security,
1.The Security Officer must officially “read” and reliably retain the VingVision lock’s record of access and electronic copy maintained and physical copy maintained.
2. If the room has a connecting entry that was sealed then the data contained in their associated VingVision controlled locks must also be read and reliably retained.
3.The Security Officer will reprogram the cabin lock with either the cabin number or ship’s compartment identity
4. This to be recorded in the Incident Scene Sealing and Access Log.

Question 34

wthat are the things to be carried out in Adjacent compartments sealing?

Answer 34

1.If the room to be sealed has a connecting door or multiple entries adjacent compartments must also be read.
2. Electronic copy of this data is to be preserved, along with a paper copy, marked by the persons initial taken with date and time.
3. Use of lookout program not required if connecting door can be locked, if not need to be maintained
4.

Question 35

what are the things to be carried out in compartment sealing in lookout program?

Answer 35

1.The Security Officer must officially “read” the VingVision lock’s record of access.
2. The electronic copy of this data is to be preserved and electronically provided to Global Security.
3.The LOCKOUT Program is loaded and the LOCKOUT key is thereafter to be inserted into the room’s lock.
4.Test should be conducted to ensure a Master (plastic) Key does NOT open the lock.
5.Document these actions in the Incident Scene Sealing and Access Log

Question 36

what is Lookout program?

Answer 36

LOCKOUT program must be used to secure a ship’s compartment, stateroom or crew cabin fitted with a VingVision lock.

Question 37

Things to be taken care in Preliminary Interviews?

Answer 37

1. Obtain a general overview
   2.Identify/stop any continuing risk to the safety and security of the ship and those aboard
   3.Identify and locate victim
2. Identify suspects and witness
3. Locate Incident/Evidence sites
   6.Do not contaminate evidence
   7.Be professional- Establish Rapport.

Question 38

what are to be followed Preliminary Interviews?

Answer 38

A Preliminary Interview should be professional and seek to establish a rapport, as confrontation discourages effective
communication, and may undermine ability to obtain important information.
Situations in which a victim is alleged to have suffered an injury requiring medical care.

Question 39

What are the things need to mainetained in Incident Scene Sealing?

Answer 39

1.Sealing the area
2.Posting Guards
3.Reading Locks
4.Using the LOCKOUT Program
5.Granting Access to Law Enforcement
6.Resealing the area
7.The identity of the Global Security Sr. Investigator who approves any access to the sealed
area
8.The identity of the Global Security Sr. Investigator who approves unsealing the area
9.Reading locks prior to unsealing
10.Unsealing

Question 40

what is Incident Scene Sealing and how it is maintained Access Log?

Answer 40

The method of preserving evidence must also allow for future verification that access to the evidence was controlled. It is maintain an “Incident-scene Sealing Log.”

Question 41

Who are responsible for Missing person - Port of call (crew)?

Answer 41

1. Human resource manager
2. Staff Captain
3. Chief security officer

Question 42

Who are responsible for Missing person - Port of call (Guest)?

Answer 42

1. Guest Service manager
2. Staff Captain
3. Chief security officer

Question 43

What are the different types of missing persons Situations?

Answer 43

Missing Person(s)- Port of Call/ On board/ Sea pass Discrepancy/ Overboard.

Question 44

What is Missing person

Answer 44

A Missing Person(s) is a guest or crew member whose location is not known and who cannot be accounted for.