Seven Habits Of Highly Successful Managers In Charge

Question 1

1

Answer 1

YOUR PACE DETERMINES THE TEAMS’ PERFORMANCE AND RESULTS (SOP)
• Physically moves through the restaurant with pace and purpose
Sets the tone for hospitality for the team by effectively connecting with the guests in all circumstances - solves every guest concern on that shift
Effectively can work the Quality Fast role
Actively manages the Hospitality Desk and sets an
aggressive quote

Question 2

2

Answer 2

PERSONAL FOOD AND BEVERAGE KNOWLEDGE - MAKE
YOUR FOOD/BAR CALLS (SOP)
Visibly displays knowledge of all food/beverage and operational procedures
• Speaks to the team with credibility on all food/beverage preparation

Question 3

3

Answer 3

“RUBBER NECKING” - NEVER MISSES AN OPPORTUNITY TO IMPROVE FOOD/BAR QUALITY OR SERVICE (SOP)
* Visibly look at each and every food/bar item that passes by - last line of defense before it reaches the guest
* Can observe preparation (prep/line/bar) from distance and reacts to incorrect preparation - conversely, correct execution is praised
* Recognizes potential bottlenecks on the shift and directs team in advance of an initial

Question 4

4

Answer 4

1. CONSTANTLY COACHING, TEACHING AND DEVELOPING (SOP)
Constantly talks to team regarding operational execution
2. Verbally directs Team Members according to the needs of the flow of the shift
Knows the strength and capability of every team member on the shift

Question 5

5

Answer 5

3. AWARE, ANTICIPATE, ACT - LAST LINE OF DEFENSE (SOP)
Intimately knows the trend of the current shift and potential outside influences (weather/concerts/holiday etc.)
You are the “announcer of the shift”. Anticipates what’s next - can verbally articulate
where the shift is and where it is going and keeps the team informed
   * Reads the “face of the guest” and determines immediate needs
   * Ensures the next shift is setup for success and does not leave the floor until the next shift is settled

Question 6

6

Answer 6

BEING THE “GO TO” MANAGER ON THE SHIFT (SOP)
Connects with each and every team member on the shift
Predictable to the team - always approachable
Exhibits an attitude of hospitality to the team and the guest

Question 7

7

Answer 7

PROFESSIONAL SHIFT LEADERSHIP
* A sharp professional that conducts their shift with complete integrity
* Follows through with all commitments to both the team or guest
. Effective with table visits as a part of the service experience