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Apple Device Support Exam 2023 Edition (9L0-3023-ENU) (Replaced 9L0-3021-ENU) > Setting Up and Restoring Mac > Flashcards

Setting Up and Restoring Mac Flashcards

1
Q

How do you start up a Mac with Apple silicon in macOS Recovery?

A

With the Mac shut down, press and hold the power button until “Loading startup options” appears.

macOS Recovery

Mac computers with Apple silicon use the power button for all options.

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2
Q

What does safe mode prevent from loading when you start up a Mac?

A

Login items

Safe mode prevents your Mac from loading login items, system extensions not required by macOS, and fonts not installed by macOS.

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3
Q

What is a disk related function of macOS Recovery?

A

macOS Recovery helps you repair or erase a hard disk.

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4
Q

How do you start up a Intel-based Mac in macOS Recovery?

A

Restart your Mac.
Immediately press and hold one of the following key combinations until you see the startup screen:
* Command-R: Start up from the built-in macOS Recovery System.
* Option-Command-R: Start up from macOS Recovery over the internet to install the latest macOS.
* Option-Shift-Command-R: Start up from macOS Recovery over the internet to install the macOS that came with your Mac or the closest version that’s still available

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5
Q

How to start your Mac in Safe Mode?

A

Start up your Mac by pressing and holding the power button until “Loading startup options” appears. Click the hard drive icon, then press and hold the Shift key and click the Continue in Safe Mode button.

Safe Mode

At the startup options screen, you can start in safe mode, Apple Diagnostics, or macOS Recovery.

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6
Q

True of False:

Erase Assistant is available on both Intel-based and Apple silicon Mac.

A

False

This feature is available only on Mac computers with Apple silicon and Intel-based Mac computers with the T2 Security Chip.

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7
Q

Where can you find the Erase Assistant app?

A

In System Settings, click General > Transfer or Reset. Click Erase All Content and Settings.

You can also find the Erase Assistant app in /System/Library/CoreServices.

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8
Q

When using Apple Configurator to restore a Mac, can you use a Thunderbolt 3 cable?

A

No, you can only use a USB-C to USB-C cable.

Connecting both Mac

The USB-C cable must support both power and data. Thunderbolt 3 cables aren’t supported.

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9
Q

Which statement about Erase All Content and Settings is true?

  1. Find My and Activation Lock remain turned on after your Mac erases all content and settings.
  2. Bluetooth devices remain paired to your Mac after Erase All Content and Settings completes the erase process.
  3. Erase All Content and Settings can be undone.
  4. Third-party apps are removed from your Mac after it’s been erased.
A

Third-party apps are removed from your Mac after it’s been erased.

All settings, media, and data are erased from your Mac.

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10
Q

How must you start a Mac to erase the built-in startup disk?

A

In macOS Recovery

You need to start in macOS Recovery to erase the built-in startup disk.

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11
Q

How do you start a Mac with Apple silicon in DFU mode?

In DFU mode, a device’s Boot ROM code waits to be recovered over USB.

A

Press and hold the power button and at the same time press all three of the following keys for 10 seconds: the left Control key, left Option key, and right Shift key. After 10 seconds, immediately release the three keys but continue to press and hold the power button until a DFU icon appears in Apple Configurator.

Button Combination

You can access DFU mode only by using these specific keys on a Mac notebook with Apple silicon.
If the DFU icon doesn’t appear in Apple Configurator after 30 seconds, release the power button and confirm that you’re using the correct cable and it’s plugged into the correct port on both Mac computers.

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12
Q

Which of these actions does Migration Assistant perform when you migrate content from one Mac to another Mac?

A

It transfers applications, user accounts, settings, and other content from a Mac.

Migration Assistant transfers content and data from a Mac.

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13
Q

In which folder do you find Migration Assistant on a Mac?

A

Applications/Utilities

Migration Assistant is in the Utilities folder of your Applications folder.

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14
Q

What happens when you open Migration Assistant on your old Mac?

A

All open apps quit, and the account logs out.

Migration Assistant quits the Finder and all other apps so that it can safely and reliably transfer your data.

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14
Q

What happens when you open Migration Assistant on your old Mac?

A

All open apps quit, and the account logs out.

Migration Assistant quits the Finder and all other apps so that it can safely and reliably transfer your data.

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15
Q

How do you reset another user’s account password when you’re logged in to an administrator account on a Mac?

A

Select the user’s account in Users & Groups settings, then click the Info button, click Reset Password, and enter a new password.

You reset another user’s login password in Users & Groups settings.

16
Q

What does the message “If you forgot your password, you can reset it using your Apple ID” tell you about your ability to reset the password?

A

Because your user account is associated with your Apple ID, you can use your Apple ID credentials to reset the password.

When you associate your user account with your Apple ID during the setup of a Mac, you can use your Apple ID credentials to reset the password.

17
Q

With FileVault turned on, a message to restart and show password reset options appears after you enter an incorrect password three times.

Which other option do you have after you’ve restarted the Mac?

A

Wait until a message at the bottom of the login screen appears that instructs you to use the power button to shut down the Mac and restart it in macOS Recovery.

With FileVault turned on, this additional option restarts the Mac in macOS Recovery, so you can reset the password using either an iCloud account or a recovery key.

18
Q

Why must you reauthenticate to your iCloud account when you log in on a Mac after your login password has been reset?

A

Reauthenticating the account adds the Apple ID password to the new login keychain after a login password reset.

The new login keychain that macOS creates doesn’t contain the Apple ID password for the iCloud account.

19
Q

What must you enter in Keychain Access if you want to unlock an archived login keychain?

A

The old login password for the macOS user account before it was reset

If you remember the old login password for your macOS user account, you can unlock an archived login keychain and move any items to your current login keychain.

20
Q

Which keychain contains the items listed in Passwords settings when iCloud Keychain isn’t turned on?

A

Local Items keychain

When iCloud Keychain isn’t turned on, these items are in the Local Items keychain.

20
Q

Which keychain contains the items listed in Passwords settings when iCloud Keychain isn’t turned on?

A

Local Items keychain

When iCloud Keychain isn’t turned on, these items are in the Local Items keychain.

21
Q

Which folder path do you enter in the Finder to locate an archived login keychain file named login_renamed_1.keychain-db?

A

~/Library/Keychains/

The Keychains folder in ~/Library/Keychains/ contains all archived and current login keychain files.

Apple Device Support Exam 2023 Edition (9L0-3023-ENU) (Replaced 9L0-3021-ENU) (10 decks)

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