Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Apple Device Support Exam 2023 Edition (9L0-3023-ENU) (Replaced 9L0-3021-ENU) > Sample Questions > Flashcards

Sample Questions Flashcards

1
Q

What iPadOS setting should you set to control the maximum decibel level so that it’s comfortable to use your iPad with headphones?

A

Sounds

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

How much free iCloud storage do Managed Apple IDs that are created with Apple School Manager receive?

A

200 GB

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What feature prevents unauthorized use of a remotely wiped iPhone, iPad, Apple Watch, or Mac if the device is lost or stolen?

A

Activation Lock

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Scenario:

Aileen often works offline on her MacBook Air. When she makes changes to Pages, Numbers, and Keynote files, she relies on the autosave feature and iCloud to keep her documents updated.
How does macOS handle changes to local documents that are stored in iCloud?

A

It caches the changes, then silently pushes them when an internet connection to the iCloud servers becomes available.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Where can you check the real-time service status of Apple network services?

A

apple.com/support/systemstatus

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What macOS feature lets multiple users log in at the same time and access some of the same resources?

A

Fast user switching

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What two System Settings can you use to change your login password if you are logged in to your user account?

A
  1. Users & Groups
  2. Touch ID & Password
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What four options are available from the macOS Recovery window?

A
  1. Safari
  2. Disk Utility
  3. Reinstall macOS
  4. Restore from Time Machine
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Scenario:

A Relocated Items folder alias appeared on your desktop after you updated macOS.
Why did this folder appear after the macOS update?

A

Some of your files’ previous locations were incompatible with current macOS Security settings.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What happens when you revive an Intel-based Mac with Apple Configurator for Mac?

A

It updates the firmware on the Apple T2 Security Chip

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What should you use to revive a Mac with Apple silicon that becomes unresponsive when the macOS installation process is interrupted by a power failure?

A

Apple Configurator for Mac

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What feature of macOS Recovery should you use when you need to transfer files from a Mac with Apple silicon?

A

Share Disk

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

How do you start up an Intel-based Mac in safe mode?

A

Press and hold the Shift key during startup and log in as Administrator.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Scenario:

You want to install macOS 13 on an Intel-based MacBook Pro with the Apple T2 Security Chip using an external installer you created on a USB drive. The Mac is connected to your local network using Ethernet, and you have successfully restarted the Mac into Startup Manager.

Although Startup Manager allows you to select the USB drive as a startup disk, it displays the message “Security settings do not allow this Mac to use an external startup disk.”

How can you use the external USB drive as an installer without completely turning off security on this Intel-based Mac?

A

Temporarily change the External Boot setting in the Startup Security Utility to allow booting from external media.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What’s the minimum amount of storage that a Shared iPad device must have?

A

32 GB

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Select four responses:

Which four iPad models support Shared iPad?

A. iPad mini 4th generation or later
B. iPad 4th generation or later
C. iPad 5th generation or later
D. All iPad Pro models
E. All iPad Air models
F. iPad Air 2 or later

A

A. iPad mini 4th generation or later
C. iPad 5th generation or later
D. All iPad Pro models
F. iPad Air 2 or later

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

What folder is normally hidden in the Finder view of the user home folder?

A

Library

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

What folder does content you download from the internet go to by default?

A

Downloads

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

What are the read-only folders does System Integrity Protection protect by preventing malicious software from modifying macOS files and folders?

A

/System, /usr, /bin, /sbin

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

How should you open and close a file preview window after selecting a file in the Finder?

A

Press the Space bar

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

What additional type of App Store apps can you install if you have a Mac with Apple silicon?

A

Designed for iPhone and iPad apps

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

What do you call apps designed for use on both an Intel-based Mac and a Mac with Apple silicon?

A

Universal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Where should you configure Mail settings on iPhone?

A

Settings > Mail > Accounts

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Where should you add a Mail account on a Mac?

A

System Settings > Internet Accounts

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

How can you identify which messages are encrypted in the Messages app on your iPhone?

A

Blue messages are encrypted, green messages are not

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

Scenario:

Nisha is experiencing odd behavior with a custom app on her iPad.

What steps should you use to generate a sysdiagnose?

A

Reproduce the issue, then simultaneously press and release both volume buttons and the side (or top) button for 1 to 1.5 seconds.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

Name TWO ways should you use to transfer a sysdiagnose from your iPad to your Mac?

A
  1. Sync your iPad with your Mac
  2. Use AirDrop to send the log to your Mac
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

What tool should you use to review macOS log files?

A

Console

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

What should you use to troubleshoot macOS installation issues?

A

Installer log

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

How should you turn on the firewall in System Settings on a Mac?

A

Go to Network > Firewall, then click the slider to turn it on

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

Which macOS firewall setting prevents a Mac from responding to any unauthorized network connections, including network diagnostic protocols such as Ping, Traceroute, and Port Scan?

A

Stealth mode

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

What adds cryptographic validation to the macOS startup volume that enables it to grant only files with valid signatures the ability to execute instructions or access other files?

A

Signed system volume

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

Where can you find the Activation Lock status if your Mac has the Apple T2 Security Chip?

A

System Information > Hardware

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

What part of a configuration profile contains settings for an Apple device such as a VPN setting or Wi-Fi network?

A

Payload

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
35
Q

Where can you find configuration profiles that are installed on iPhone or iPad devices?

A

Settings > General > VPN & Device Management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
36
Q

What allows an administrator to standardize settings for Mac computers?

A

Configuration Profiles

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
37
Q

Which number should you use to call AppleCare?

A

800-APLCARE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
38
Q

At which iPhone battery capacity is it considered to be degraded?

A

80%

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
39
Q

What software feature reduces the time your iPhone spends fully charged to reduce the wear on your battery and improve its lifespan?

A

Optimized Battery Charging

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
40
Q

What connector allows for two-way power and data exchange with accessories like the Magic Keyboard with iPad?

A

Smart Connector

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
41
Q

Scenario:

You’re having trouble using Face ID. You updated to the latest software version, checked Face ID & Passcode settings, and restarted the device.

What other troubleshooting steps should you try?

Select three responses.

A. Reset Face ID
B. Set up “FaceID with a Mask”
C. Reset the TrueDepth camera
D. Add an alternate appearance
E. Check that nothing is covering the TrueDepth camera

A

A. Reset Face ID
D. Add an alternate appearance
E. Check that nothing is covering the TrueDepth camera

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
42
Q

Select two responses.

What are two reasons Institutional Recovery Keys (IRK) are NOT recommended for institutional
management of FileVault on Mac computers with Apple silicon?

A. They’re difficult to remember
B. It uses polytomous encryption
C. Target Disk Mode is NOT supported
D. Secure enclave does NOT support IRKs
E. IRKs CANNOT be used to access recoveryOS

A

C. Target Disk Mode is NOT supported
E. IRKs CANNOT be used to access recoveryOS

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
43
Q

Select three responses.

Which three are required to have a secure token on a Mac?

A. Turn on FileVault
B. Change Network settings
C. Approve system extensions
D. Approve macOS software updates
E. Install applications from unknown sources

A

A. Turn on FileVault
C. Approve system extensions
D. Approve macOS software updates

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
44
Q

Who becomes the first volume owner in a Mac with Apple silicon?

A

The user who first configures and creates an account

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
45
Q

What does macOS use the bootstrap token for?

A

To grant a secure token to any user logging in to a Mac

46
Q

What TWO methods should you use to transfer data from your current iPhone to a new iPhone using Quick Start?

A
  1. Download from iCloud
  2. Transfer directly from your previous device
47
Q

What’s required to use Migration Assistant with two Mac computers with the same version of macOS installed?

A

Wi-Fi must be on and the Mac computers must be placed near each other

48
Q

What THREE transfer sources can you use with Migration Assistant?

A
  1. Another Mac
  2. A Time Machine Backup
  3. A PC with the latest version of Windows installed
49
Q

Scenario:

Mario is setting up a new iMac to replace his previous Mac mini.

What’s the name of the step in Setup Assistant that Mario should use to transfer information from his old
Mac to the new one?

A

Transfer information

50
Q

Which THREE devices support Activation Lock?

A. HomePod mini
B. iPhone 11 Pro
C. MacBook Air 13-inch (2017)
D. MacBook Pro 16-inch (2019)
E. Apple TV 4K (2nd generation)
F. Apple Watch with watchOS 2 or later installed

A

B. iPhone 11 Pro
D. MacBook Pro 16-inch (2019)
F. Apple Watch with watchOS 2 or later installed

51
Q

What steps should you use to turn on Activation Lock in System Settings on a Mac computer?

A

Click Apple ID > iCloud > Find my Mac, then turn on Find My Mac.

52
Q

What type of Mac user can perform a software upgrade?

A

Local administrator

53
Q

How should you view log files when troubleshooting an installation issue when using the macOS installer?

A

Choose Window > Installer Log.

54
Q

Which THREE are required to perform an iOS software update?

A. Internet connection
B. Enough available storage
C. Compatible iPhone device
D. Device connected to a power source
E. Mac device with the latest version installed

A

A. Internet connection
B. Enough available storage
C. Compatible iPhone device

55
Q

Which TWO methods quickly and securely erase all settings, data, and apps without erasing macOS?

A. Archive Utility app
B. Erase Assistant app
C. System Settings > Erase All Content and Settings
D. System Settings > General > Transfer or Reset > Erase All Content and Settings
E. System Settings > Privacy & Security > Advanced > Erase All Content and Settings

A

B. Erase Assistant app
D. System Settings > General > Transfer or Reset > Erase All Content and Settings

56
Q

Name two Mac applications can you use to update or restore an iOS device that’s in recovery mode?

A
  1. Finder
  2. Apple Configurator
57
Q

Scenario:

You’re upgrading your iPad to the latest version of iPadOS. After about one hour, the device still displays the Apple logo with no progress bar.

What troubleshooting step should you use to resolve this issue?

A

Put iPad in recovery mode and connect it to your Mac.

58
Q

How can you change the default startup system for a Mac with Apple silicon when you start up from macOS Recovery?

A

Press and hold the power button until the Startup Options window appears. Select your startup volume.
Press and hold the Option key, then click the Always Use button.

59
Q

Which default macOS folder should you use to store files that OTHER accounts can read but not edit or delete?

A

Public folder

60
Q

Scenario:

You want to share a document privately with another account on a Mac that multiple users share.

Which macOS folder should you use?

A

Another macOS user’s Drop Box folder

61
Q

What setting should you use to allow an app to access Contacts?

A

Privacy & Security > Contacts

62
Q

How should you report an iOS app issue directly to the developer?

A

In the App Store, locate the app and then tap App Support.

63
Q

Name TWO methods can you use to tell if an installed app is Universal, Intel, or Apple silicon on a Mac?

A
  1. Use Get Info
  2. System Information > Software > Applications
64
Q

What do you call a configuration file that specifies the attributes of an app or process on a Mac?

A

Property List

65
Q

What should you do when an app stops responding or you can’t quit the app normally on a Mac?

A

Force quit the app.

66
Q

Scenario:

The Weather app requests access to your location.

What grants permission to use this data?

A

An entitlement

67
Q

Which macOS feature lets you preview, rotate images, trim audio and video clips, and use Markup without opening the file?

A

Quick Look

68
Q

Scenario:

You want to archive your completed Final Cut Pro projects to iCloud Drive for easy access across all your devices.

What’s the largest file size and the maximum number of files that you can store in iCloud Drive?

A

50 GB or less, unlimited number of files based on available storage

69
Q

What can you assign to a file in the Save dialog to improve file search and organization?

A

Tags

70
Q

Select three responses.

Which three types of content and settings can you restore from an iPhone backup using Apple Configurator?

A. App data
B. Wallpaper
C. iCloud Photos
D. Purchased Media
E. Home Screen layout

A

A. App data
B. Wallpaper
E. Home Screen layout

71
Q

Which Apple Configurator feature should you use to record actions, such as backup restores, to later apply to multiple devices?

A

Blueprints

72
Q

What Terminal command should you use to view the path of the current working directory?

A

pwd

73
Q

What terminal command lists the APFS containers and volumes?

A

diskutil APFS list

74
Q

What character string identifies a file as a shell script?

A

#!/bin/sh

75
Q

How do you make a shell script executable in Terminal on Mac?

A

chmod 755 ScriptName.sh

76
Q

What Apple application has a built-in property list editor you can use to edit .plist files?

A

Xcode

77
Q

What Terminal command should you use to view the ls command’s manual page?

A

man ls

78
Q

What’s also known as a gateway address?

A

Router address

79
Q

What network protocol automatically assigns IP addresses to the devices that request one?

A

Dynamic Host Configuration Protocol (DHCP)

80
Q

What should you use to create and save diagnostic reports about your Mac computer’s wireless and network configuration?

A

Wireless Diagnostics

81
Q

What does it mean when a dimmed Wi-Fi menu appears in the menu bar on a Mac?

A

Wi-Fi is turned on, but it’s not currently associated with a wireless network

82
Q

Select three responses.

Which three sharing services can you configure in Sharing settings on a Mac?

A. Media Sharing
B. Printer Sharing
C. Display Sharing
D. Content Caching
E. Personal Web Sharing

A

A. Media Sharing
B. Printer Sharing
D. Content Caching

83
Q

Select three responses.

Which three IP addresses are considered private, local only, and nonroutable?

A. 10.0.20.90
B. 172.16.10.1
C. 64.96.233.83
D. 16.99.170.52
E. 192.168.10.5
F. 17.253.144.10

A

A. 10.0.20.90
B. 172.16.10.1
E. 192.168.10.5

84
Q

What option in Sharing settings automatically turns on screen sharing on a Mac?

A

Remote Management

85
Q

Which TWO apps can provide on-demand screen sharing even when the screen sharing service is turned off on a Mac?

A. AirPlay
B. Messages
C. FaceTime
D. SharePlay
E. iCloud DirectConnect

A

B. Messages
C. FaceTime

86
Q

How should you set a reminder when you want to reply to an email later on your iPhone?

A

Tap the reply icon and tap Remind Me, then choose when to be reminded.

87
Q

What Continuity feature allows you to scan documents or take photos with your iPhone and have them appear instantly on your Mac?

A

Continuity Camera

88
Q

Select two responses.

Which two settings should you configure to limit who can stream content to your Mac when AirPlay Receiver is turned on?

A. Select “Allow AirPlay for: No one”
B. Select “Allow AirPlay for: Current user”
C. Select “Allow AirPlay for” and enter your Apple ID
D. Turn on “Require password” in the AirPlay Receiver settings
E. Turn on “Use complex passcode” in the AirPlay Receiver settings

A

B. Select “Allow AirPlay for: Current user”
D. Turn on “Require password” in the AirPlay Receiver settings

89
Q

What technology does macOS use to create full-quality printing without installing drivers?

A

AirPrint

90
Q

Which four print protocols does macOS support?

A
  1. AirPrint
  2. HP JetDirect
  3. Line Printer Daemon
  4. Internet Printing Protocol
91
Q

Where do you find log files associated with network printing issues in macOS?

A

/private/var/log/cups

92
Q

Select two responses.

Which two are required to use passkeys on iPhone?

A. iOS 16 or later
B. iOS 15 or later
C. A15 processor or higher
D. iCloud keychain turned on
E. Password AutoFill turned on

A

A. iOS 16 or later
D. iCloud keychain turned on

93
Q

What security feature is available ONLY on a Mac with Apple silicon?

A

Kernel Integrity Protection (KIP)

94
Q

Select two responses.

Which two security options are available on a Mac with Apple silicon?

A. No Security
B. Full Security
C. Medium Security
D. Reduced Security

A

B. Full Security
D. Reduced Security

95
Q

Select three responses.

Which three are features of Apple’s Rapid Security Response?

A. It CANNOT be uninstalled by the user.
B. It ignores managed software update delays.
C. It ships security fixes to users more frequently.
D. It automatically applies standard software updates.
E. It applies to the latest major operating-system version.

A

B. It ignores managed software update delays.
C. It ships security fixes to users more frequently.
D. It automatically applies standard software updates.

96
Q

Select three responses.

Which three things happen to Shared albums in Photos when Lockdown Mode is turned on for iPhone?

A. New Shared Album invitations are blocked
B. Shared albums are removed from the Photos app
C. The Photos app is removed from the Home Screen
D. Shared albums on other devices can still be viewed
E. Shared albums are removed from your Photos library

A

A. New Shared Album invitations are blocked
B. Shared albums are removed from the Photos app
D. Shared albums on other devices can still be viewed

97
Q

When should you turn on Lockdown Mode?

A

You’re personally targeted by sophisticated digital threats.

98
Q

Scenario:

Herland contacted you about issues obtaining 5G service on his iPhone. You confirmed that his device is
compatible with the carrier’s 5G service, in a coverage area, and using the latest version of iOS. The carrier’s support website indicates that a carrier settings update is needed to fully support its 5G service.

Where in Settings should you go to manually check for carrier settings updates on iPhone?

A

General > About, then follow the onscreen instructions

99
Q

Select three responses.

What are three benefits of Feedback Assistant?

A. It lets users try prerelease software.
B. It automatically creates screen recordings.
C. It offers a simple filing process for reporting.
D. It provides automatic on-device diagnostics.
E. It allows device diagnostics directly on the devices.

A

C. It offers a simple filing process for reporting.
D. It provides automatic on-device diagnostics.
E. It allows device diagnostics directly on the devices.

100
Q

Select three responses.

Which groups are eligible for an AppleCare Professional Support solution?

A. Help Desks
B. Enterprise
C. IT Departments
D. Support Technicians
E. iOS Support Technicians
F. Mac Support Technicians

A

A. Help Desks
B. Enterprise
C. IT Departments

101
Q

Where can you copy Wi-Fi password in macOS?

A

System Settings > Network > Wi-Fi

102
Q

At what Wi-Fi signal level will trigger iPhone or iPad to search for a stronger Wi-Fi network?

A

–70 dBm

103
Q

At what Wi-Fi signal level will trigger a Mac to search for a stronger Wi-Fi network?

A

–75 dBm

104
Q

When a device passcode or password is required on a iPhone or iPad with Face ID or Touch ID setup?

A
  • The device has just been turned on or restarted.
  • The user hasn’t unlocked their device for more than 48 hours.
  • The user hasn’t used their passcode or password to unlock their device for 156 hours (six and a half days), and the user hasn’t used a biometric to unlock their device in 4 hours.
  • There were five unsuccessful biometric match attempts.
  • The user exited power off/Emergency SOS by pressing and holding either volume button and the Sleep/Wake button simultaneously for 2 seconds and then pressing Cancel.

When Face ID with a mask is enabled on an iPhone, it’s available for the next 6.5 hours after one of the following user actions:

  • Successful Face ID match attempt (with or without a mask)
  • Device passcode validation
  • Device unlock with Apple Watch
  • Any of these actions extends the period an additional 6.5 hours when performed.
105
Q

How many fingerprints can you save on a device with Touch ID?

A

A maximum of 5 fingerprints can be added.

106
Q

How can you quit a manual page when using the man command in Terminal?

A

Press q on the keyboard

107
Q

What VPN protocols are natively supported in macOS?

A
  • L2TP over IPsec
  • Cisco IPSec
  • IKEv2
108
Q

Where can you add a VPN configuration in macOS?

A

System Settings > Network > VPN & Filters > Add VPN Configuration

109
Q

Where can you enable Lockdown Mode in macOS?

A

System Settings > Privacy & Security > Lockdown Mode > Turn On…

110
Q

Where can you enable Lockdown Mode on an iPhone?

A

Settings > Privacy & Security > Lockdown Mode

111
Q

How Lockdown Mode protects a device?

A
  • Most message attachment types are blocked
  • Certain complex web technologies are blocked
  • Incoming FaceTime calls are blocked
  • Incoming invitations for Apple services, such as invitations to manage a home in the Home app, are blocked
  • Shared albums are removed from the Photos app, and new Shared Album invitations are blocked
  • To connect your iPhone or iPad to an accessory or another computer, the device needs to be unlocked. To connect your Mac laptop with Apple silicon to an accessory, your Mac needs to be unlocked and explicit approval provided
  • Configuration profiles can’t be installed, and the device can’t be enrolled in Mobile Device Management or device supervision while in Lockdown Mode

Phone calls and plain text messages continue to work while Lockdown Mode is enabled. Emergency features, such as SOS emergency calls, are not affected.

112
Q

Which of the following IP address suggests there may be a problem with DHCP?

  1. 192.168.6.75
  2. 10.31.209.58
  3. 169.254.194.49
  4. 172.25.143.2
A

169.254.194.49

IP addresses starting with 169.254 are self-assigned, which means the network interface cannot obtain an IP address from the DHCP server (usually your router). Therefore it’s a sign that there may be a problem with DHCP.

Apple Device Support Exam 2023 Edition (9L0-3023-ENU) (Replaced 9L0-3021-ENU) (10 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions