Setting Operational Objectives Flashcards
1
Q
What are the key tasks of operation management
A
- add value
- operate efficiency
- manage rescources
- coordinate supply chain
- ensure quality
2
Q
what are some decisions made by the operations function
A
- how many products need to be produced
- range of products to offer
- how to produce product
- ## how best to provide the service
3
Q
What are operational objectives
A
The specific targets set for the operations function
4
Q
Influences on operational objectives
A
Political
Economic
Technology
Competition
Finances
Marketing
Human Resources
5
Q
what do operational objectives focus on
A
- quality
- Speed of response
- dependability
- costs
- flexibility
- environmental objectives
- defect rates
- safety targets
