Set B Flashcards
Define change management
Proactively coordinated and structured period of transition from situation A to B using a systemic approach that addresses planning for change
Change management
NCO Responsibility
To embrace support and explain change regardless of the level of supervision
Roles in change process
Change sponsors
Change agents
Change targets
Change sponsors
Responsible for initiating change
Power to determine why when and how
Change agents
Responsible for implementing change
Proactive coordination of transition using a systemic approach
Plan implement monitor and control
Change targets
Those who undergo change
Jenssens model of change
Comfort
Denial
Confusion
Renewal
Mayos 4 levels of change
Knowledge. Easiest to change
Attitude. Difficult to change because they are emotionally driven
Individual behavior. Time consuming and habits stand in the way
Group behavior. difficult due to old habits and traditions
Directive and participative change
Directive change. Positional power implemented by an authority figure
Participative change. Personal power. Implemented when new knowledge is made available to the group
3 phases in change process
Unfreezing
Changing
Refreezing
Define unfreezing
To motivate and help get ready for change
Most neglected stage
Deal with resistance to change
Define changing
Movement from the old way to the new way
Monitor change as it occurs
Pay attention to those affected
Adjust as necessary to keep moving forward
Define refreezing
Locking in new procedures until permanent
Evaluate results of change
Refreezing
Techniques to stabilize a work center after change
Burn the bridges. Prevent ways back to old way
Evidence stream. Provide team information that change was successful
Institutionalization. Formal systems
New challenges. Keep team stimulated
Rationalization. Keep consistent
Socialization. Build team into structures
Individual reactions to change
Innovator
Early adopter
Early majority
Late majority
Laggards
Innovator
Immediately embrace new ideas. Big picture thinkers
Early adopters
Social.
Opinion leaders.
Effectively spread ideas because they are respected
Early majority
Mainstream thinking.
Get involved after something is successful
Late majority
Hampered by feelings of insecurity
Skeptics
Look for guarantees
Laggards
Less educated or informed
Close minded
Last to accept change
1st quarter
Oct Nov Dec
25% of budget
2nd quarter
Jan Feb Mar
50% of budget
3 quarter
Apr May June
75% Of budget
4 quarter
100 percent of budget spent
FY ends 30 sept at midnight
New FY begins 1 October
15 sept congress approves budget for new FY
IDDP process
Identify
Differentiate
Determine
Predict
Identify
Find the lesson principal
Differentiate
Was it used appropriately or inappropriately
Determine
The correct course of action
Predict
What the outcome will be
Culture
Values and beliefs
Inherited from your heritage