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Course 15 Set B > Set B > Flashcards

Set B Flashcards

1
Q

Define change management

A

Proactively coordinated and structured period of transition from situation A to B using a systemic approach that addresses planning for change

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2
Q

Change management

NCO Responsibility

A

To embrace support and explain change regardless of the level of supervision

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3
Q

Roles in change process

A

Change sponsors

Change agents

Change targets

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4
Q

Change sponsors

A

Responsible for initiating change

Power to determine why when and how

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5
Q

Change agents

A

Responsible for implementing change

Proactive coordination of transition using a systemic approach

Plan implement monitor and control

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6
Q

Change targets

A

Those who undergo change

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7
Q

Jenssens model of change

A

Comfort
Denial
Confusion
Renewal

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8
Q

Mayos 4 levels of change

A

Knowledge. Easiest to change

Attitude. Difficult to change because they are emotionally driven

Individual behavior. Time consuming and habits stand in the way

Group behavior. difficult due to old habits and traditions

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9
Q

Directive and participative change

A

Directive change. Positional power implemented by an authority figure

Participative change. Personal power. Implemented when new knowledge is made available to the group

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10
Q

3 phases in change process

A

Unfreezing

Changing

Refreezing

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11
Q

Define unfreezing

A

To motivate and help get ready for change

Most neglected stage
Deal with resistance to change

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12
Q

Define changing

A

Movement from the old way to the new way

Monitor change as it occurs

Pay attention to those affected

Adjust as necessary to keep moving forward

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13
Q

Define refreezing

A

Locking in new procedures until permanent

Evaluate results of change

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14
Q

Refreezing

Techniques to stabilize a work center after change

A

Burn the bridges. Prevent ways back to old way

Evidence stream. Provide team information that change was successful

Institutionalization. Formal systems

New challenges. Keep team stimulated

Rationalization. Keep consistent

Socialization. Build team into structures

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15
Q

Individual reactions to change

A

Innovator

Early adopter

Early majority

Late majority

Laggards

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16
Q

Innovator

A

Immediately embrace new ideas. Big picture thinkers

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17
Q

Early adopters

A

Social.

Opinion leaders.

Effectively spread ideas because they are respected

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18
Q

Early majority

A

Mainstream thinking.

Get involved after something is successful

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19
Q

Late majority

A

Hampered by feelings of insecurity

Skeptics

Look for guarantees

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20
Q

Laggards

A

Less educated or informed

Close minded

Last to accept change

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21
Q

1st quarter

A

Oct Nov Dec

25% of budget

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22
Q

2nd quarter

A

Jan Feb Mar

50% of budget

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23
Q

3 quarter

A

Apr May June

75% Of budget

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24
Q

4 quarter

A

100 percent of budget spent

FY ends 30 sept at midnight

New FY begins 1 October

15 sept congress approves budget for new FY

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25
Q

IDDP process

A

Identify

Differentiate

Determine

Predict

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26
Q

Identify

A

Find the lesson principal

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27
Q

Differentiate

A

Was it used appropriately or inappropriately

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28
Q

Determine

A

The correct course of action

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29
Q

Predict

A

What the outcome will be

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30
Q

Culture

A

Values and beliefs

Inherited from your heritage

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31
Q

Heritage

A

Passed down

32
Q

Airmanship

A

Core values

Resiliency

Oath of enlistment

Profession of arms

Warrior ethos

33
Q

Military drill

A

Discipline

Teamwork

Confidence

Pride

Alertness

Attention to detail

Esprit de corps

34
Q

P2

A

Progressive professionalism

35
Q

2 concepts that support p2

A

DDR

Direction. Purpose

Discipline. Hold people accountable

Recognition. Can be positive or negative

36
Q

Hardiness of spirit

A

Called to action. Reactive

37
Q

Warrior ethos

A

Resiliency. Includes hardiness of spirit

38
Q

2 types of courage

A

Physical. Jumping in front of a bullet

Moral. Raising the flag when the right thing is not being done

39
Q

Warrior ethos vs resiliency

A

Warrior ethos. Push through

Resiliency. Bounce back

40
Q

Primary and secondary dimensions

A

Primary. You can’t change. Skin color sex

Secondary. U can change. Religion

41
Q

FAIR WAY

A

Feedback. To give feedback

Assistance. To get the job done. Resources

Inclusion. Includes everyone. No favorites

Respect. Beliefs their views their cultures

42
Q

Affirmative action vs EO

A

Affirmative action. Diverse work space. Disabled employees women and minority’s

EO. Mandatory lawful

43
Q

Group

Team

A

A group of people with no mission

Work towards the same purpose. Has a mission

44
Q

What makes up a mission

A

Task and purpose

45
Q

C. A. R. E.

A

Creator. Comes up with the way

Advancer. Pushes it forward

Refiner. Makes it better

Executor. Gets it done

Flexer. Does it all

46
Q

Stages of team development

A

Forming. Ice breaker. No productivity

Storming. Fight to figure out their roles. Very low production

Norming. Accepting roles higher productivity

Preforming. Getting it done. Production is high

Adjourning and transforming

47
Q

Low context culture

High context culture

A

Low. Task oriented. American culture

High. People oriented. Asian household

48
Q

5 qualities of followership

A

Self management. Trust to work

Commitment. Buy in

Competence. Self capable

Integrity. Do the right thing

Initiative. Self motivated

49
Q

Advice vs Feedback

A

Advice. Recommendation

Feedback. Judging after the fact. Comes second

50
Q

4 styles of leadership

A

Authoritative. Low on people high on task

Country club. High people low task

Impoverished. Low people low task

Team leader. High on people high on task

51
Q

4 types of positional power

A

Coercive. Provide consequences

Connection. Who you know

Reward. Days off

Legitimate. Title rank office held

52
Q

UMD

A

Unit manning document. No names has the space

53
Q

UPMR

A

Unit power management roster. Face with space

54
Q

ACR

A

Authorized change request. Changes the UMD

55
Q

4 types of ethical traps

A

Ethical irrelativeness. Decisions based on beliefs not the rules

Loyalty traps. Decisions based on respect not the rules

Worry over image. Decision based on reputation

Drive for success. Winning at all cost disregard the rules

56
Q

Feedback vs Counseling

A

Feedback. Judging

Counseling. Helping

57
Q

3 types of feedback

A

Directive. I talk u listen

Non directive. I listen an talk

Combined. Both talk. Takes the longest

58
Q

Discipline model

A

Prevention. Set the standard

Correction. Progressive discipline process. LOA line of acceptability. Not punishment

Punishment commanders only

59
Q

How do u determine the severity of discipline

A

LOA. LINE OF ACCEPTABILITY

60
Q

3 steps in the Wing man process

A

ACE

ASK
CARE
ESCORT

61
Q

Methods for identifying substance abusers

A

Self identification

Commander referrals

Medical identification

Substance related incident

Drug testing

62
Q

Stress

A

Bodies reaction to external demands

63
Q

Positive stress

Negative stress

A

Eustress. Having a baby. Promotion

Distress. Deadlines. Bad news

64
Q

2 stress factors

A

Organizational

Individual

65
Q

4 ways to manage stress

A

Time management

Exercise

Social support

Relaxation techniques

66
Q

Combat stress

PTSD

A

Combat stress. Happens during combat

PTSD. Is the after effect

67
Q

3 stages of workplace violence

A

Shock

Impact

Reconciliation

68
Q

Learning

A

The process that changes the way people think feel or behave.

69
Q

Auditory learners

A

Use hearing to process information

70
Q

Auditory learners characteristics

A

Prefer to hear information

Difficulty following written directions

Difficulty reading and writing

May not look speaker in the eye

71
Q

Visual learners

A

Like to see what they are learning

72
Q

Visual learner characteristic

A

Need to see it to learn it

Strong sense of color

Has artistic ability

Difficulty with spoken directions

Trouble following lectures

Misinterpret words

73
Q

Tactile learners

A

They like to do things they learn. Need to touch and feel things

74
Q

Tactile learners characteristics

A

Hands on learning

Put things together without directions

Difficulty sitting still

Learns better when involved

May be coordinated or have athletic ability

75
Q

Critical thinking

A

The art of Analyzing and evaluating thinking with a view to improve it

Course 15 Set B (3 decks)

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