session 3

Question 1

workflow design

Answer 1

analysing the tasks necessary for the production of a product

Question 2

workflow analysis

Answer 2

all the tasks that are needed to be done for the production of the product

Question 3

Job analysis

Answer 3

tasks needed to be done by 1 person in 1 job

Question 4

outcomes of job analysis

Answer 4

-job description: list of tasks, duties and responsabilities that a particular job entails
-job specification: knowledge, skills, ability and other characteristics

Question 5

components of job analysis

Answer 5

-workforce planning
-talent acquisition
-training, learning, development
-performance management
-job evaluation
-work re-design

Question 6

sources of job information

Answer 6

-incumbents
-observers
-federal government

Question 7

job analysis methods

Answer 7

• position analysis questionnaire
• fleishman job analysis system
• analysing team work
• competency models

Question 8

what is job design

Answer 8

process of defining the way work will be performed and tasks requires

Question 9

job re-design

Answer 9

changing an existing job design

Question 10

approaches to job design

Answer 10

-designing for efficiency
-design for motivation
-design for physical health
-design for mental health

Question 11

techniques of design for motivation

Answer 11

-job enlargement
-job extension
-job rotation
-job enrichment
-self managing work teams
-flexible work schedules
-telework and remote work