session 1

Question 1

Quality of care & patient safety involve?

Answer 1

It include: 
Curative and preventive care
 Facility /Community-based care
 Individuals / populations.

Question 2

Patient Safety

Answer 2

is the avoidance of unintended or unexpected harm to people during the provision of health care

Question 3

what the health care system should depend on?

Answer 3

implementation of evidence-based medicine
safe
quality medicine as a system responsibility

Question 4

(Why we need to improve health care services?

Answer 4

 Medical science and technology have advanced at a very rapid rate
 Healthcare has become very complex
 Growing attention to quality/ safety issues
 Everyone must/ is getting in the process.

Question 5

Clinical governance

Answer 5

A framework through which NHS organizations are accountable for continuously improving the quality of their services and safe-guarding high standards of care by creating an environment in which excellence in clinical care will flourish

Question 6

pillars of clinical governance

Answer 6

1. Clinical effectiveness
2. Risk management
3. Patient experience & involvement
4. Communication
5. Resource effectiveness
6. Strategic effectiveness
7. Learning effectiveness

Question 7

The aims of clinical governance

Answer 7

• Raise patient satisfaction.
• Improve collaborative relationships and efficiency for the clinical teams.
• Increase job satisfaction for professionals.
• Improve clinical outcome.
• Reduce significant events

Question 8

Implications of Clinical Governance

Answer 8

1. Accountability for practice
2. Learning from others
3. Involving the user
4. Evidence-based practice
5. Working with teams
6. Reaction on practice
7. Working across interfaces

Question 9

Problems/challenges of quality & safety in healthcare

Answer 9

1- Convince people that there’s a problem
2- If you do it, will it work? Convince people of the solution.
3: Data collection and monitoring systems
4: ‘Projectness’ and ambitions
5: Organizational context, culture & capacities
6: Tribalism and lack of staff engagement
7: Leadership
8: Incentivising participation and ‘hard edges’
9: Securing sustainability
10: Side effects of changing

Question 10

elements of the qulity

Answer 10

SAFE
EFFECTIVE
PATIENT-CENTERED 
TIMELY 
EFFICIENT 
EQUITABLE

Question 11

in system-based approach whats the Resources (Input)

Answer 11

• People • Infrastructure • Materials • Drugs • Information • Technology

Question 12

in a system-based approach whats Activities (processes)

Answer 12

1. What is done

2. How it is done

Question 13

in a system-based approach whats Results-

Answer 13

• Health Services delivery
• Change in Health behavior
• Change in health status
• Client satisfaction