Ses 1 Comms

Question 1

Endorsement

Answer 1

This statement made by me accurately sets out the evidence that i would be prepared, if necessary to give in court as a witness.

The statement is true to the best of my knowledge and belief and i make it knowing that, if it is tendered in evidence,

i will be liable to prosecution if i have wilfully stated in it anything that i know to be false or do not believe to be true.

Question 2

4 Rules for assertiveness

Answer 2

Honesty
Relevant facts
Stick to bottom line
Negotiate on equal terms

Question 3

5 Steps of conflict management

Answer 3

Ask
Set Context
Set Options
Confirm
Action

Question 4

Types of conflicts of interest

Answer 4

Actual
Perceived
Potential

Question 5

Areas of concern for conflicts of interest

Answer 5

Interpersonal relationships
Secondary employment
Declarable Associations

Question 6

Types of corruption

Answer 6

Process - Motivated by some form of personal gain

Noble Cause - Undertaken without thought of personal gain

Question 7

SELF test

Answer 7

Scrutiny
Ethical
Lawful
Fair

Question 8

Dimensions of Diversity

Answer 8

Organisational - Procedures, protocols etc
Secondary - Family, income, location etc
Primary - Age, gender etc

Question 9

What is culture?

Answer 9

Thoughts, communications, actions, beliefs, values and institutions

Question 10

What is ethnicity?

Answer 10

Physical, linguistic, behavioural, cultural or environmental.

Question 11

What is race?

Answer 11

A social construct, a prejudgement

Question 12

What is diversity?

Answer 12

People at risk, homeless, indigenous, sexuality, gender diversity and mental health.

Question 13

What is empathy?

Answer 13

Understanding another persons view and feelings while maintaining your own perspectives.

Question 14

What is sympathy?

Answer 14

Adopting another persons feelings and emotions as your own.

Question 15

What are the 8 ethnicity based descriptors

Answer 15

Aboriginal and Torres straight islander appearance
African appearance
Asian appearance
Caucasian appearance
Sub-Continental appearance
Mediterranean/Middle Eastern appearance
Pacific islander/Maori appearance
South American appearance

Question 16

Functions of the NSW Police Force

Answer 16

Protect life and property
Provide social services
Uphold the law
Maintain order
Prevent and detect crime

Question 17

What is stereotyping?

Answer 17

Grouping a specific group

Question 18

What is Prejudice?

Answer 18

Negative categorising of a group

Question 19

What is Vilification?

Answer 19

A public act that could incite violence, hate or have serious contempt for based on their actual or perceived race.

Question 20

What are the legally vulnerable categories?

Answer 20

Under 18
Non-English speaking background
Aboriginal or Torres Strait islander
Physical and mental disability.

Question 21

What are the socially vulnerable categories?

Answer 21

Under 18
Non-English speaking background
Aboriginal or Torres Strait islander
Physically disabled 
mentally disabled
Elderly
Domestic violence victims
Homeless
Transgender

Question 22

Broad influences in police relationship with youth

Answer 22

Constriction of social Space
Social background of the young person
Political and occupational pressure on police

Question 23

4 Characteristics of assertive people

Answer 23

Open
Not anxious
Contentious
Not Intimidated

Question 24

What is assertiveness

Answer 24

Acting with your best interests, without denying or infringing upon the rights of others.

Question 25

4 roles of conflict management

Answer 25

Mediator
Negotiator
Facilitator
Law enforcer

Question 26

Types of listeners

Answer 26

Non-listeners
Marginal Listeners
Evaluative listeners
Active Listeners

Question 27

Six communication barriers

Answer 27

Language, race and religion
Emotional
Lack of attention
Attitude
Poor skills
Police jargon

Question 28

How to deal with conflict

Answer 28

Identify
Avoid
Report
Manage
Monitor

Question 29

Customer service charter

Answer 29

Professional and helpful
Informed throughout
Take appropriate action
Accesible to everyone

Question 30

Emotional intelligence

Answer 30

Self awareness
Self-regulation
Motivation
Empathy 
Social skills

Question 31

5 human rights never justifiably breached by police

Answer 31

Torture, cruel and degrading treatment or punishment
Arbitrary arrest and detention
Right to a fair trial
Presumption of innocence
Arbitrary interference with privacy, family, corresponding, honour or reputation.

Question 32

When receiving call of MVC

Answer 32

Location of crash
Injuries or persons trapped
How many vehicles 
Time of crash
particulars of caller

Question 33

Police legitimacy

Answer 33

Obligation to obey
Trust and confidence in police
Moral alignment
Ethical exercise of authority
Importance of legitimacy is compliance, cooperation and responsibility.

Question 34

Procedural justice

Answer 34

Neutrality
Respect
Trustworthiness
Voice

Question 35

What can victims of crime expect from the NSW Police

Answer 35

Comply with charter of victims rights
Comply with the NSW Police force customer service charter
Be victim focused
Use interpreters and support persons where necessary
Provide victims with a victims card.

Question 36

When dealing with victims

Answer 36

Give victims card and E number
7 day follow up
Give 28 days follow up
Explain how matter will be dealt
Provide support services
Encourage to bring forward any more information
Keep victim informed
Consider concerns about their safety and protection
Give information about being a witness in court
Tell them of their right to give a victim statement
Look after any property taken as evidence.

Question 37

Primary victims

Answer 37

Someone who has suffered physical harm, emotional trauma etc.

Question 38

Secondary victims

Answer 38

Witnessed a crime or connected to the victim.