Ses 1 Comms Flashcards
Endorsement
This statement made by me accurately sets out the evidence that i would be prepared, if necessary to give in court as a witness.
The statement is true to the best of my knowledge and belief and i make it knowing that, if it is tendered in evidence,
i will be liable to prosecution if i have wilfully stated in it anything that i know to be false or do not believe to be true.
4 Rules for assertiveness
Honesty
Relevant facts
Stick to bottom line
Negotiate on equal terms
5 Steps of conflict management
Ask Set Context Set Options Confirm Action
Types of conflicts of interest
Actual
Perceived
Potential
Areas of concern for conflicts of interest
Interpersonal relationships
Secondary employment
Declarable Associations
Types of corruption
Process - Motivated by some form of personal gain
Noble Cause - Undertaken without thought of personal gain
SELF test
Scrutiny
Ethical
Lawful
Fair
Dimensions of Diversity
Organisational - Procedures, protocols etc
Secondary - Family, income, location etc
Primary - Age, gender etc
What is culture?
Thoughts, communications, actions, beliefs, values and institutions
What is ethnicity?
Physical, linguistic, behavioural, cultural or environmental.
What is race?
A social construct, a prejudgement
What is diversity?
People at risk, homeless, indigenous, sexuality, gender diversity and mental health.
What is empathy?
Understanding another persons view and feelings while maintaining your own perspectives.
What is sympathy?
Adopting another persons feelings and emotions as your own.
What are the 8 ethnicity based descriptors
Aboriginal and Torres straight islander appearance African appearance Asian appearance Caucasian appearance Sub-Continental appearance Mediterranean/Middle Eastern appearance Pacific islander/Maori appearance South American appearance
Functions of the NSW Police Force
Protect life and property Provide social services Uphold the law Maintain order Prevent and detect crime
What is stereotyping?
Grouping a specific group
What is Prejudice?
Negative categorising of a group
What is Vilification?
A public act that could incite violence, hate or have serious contempt for based on their actual or perceived race.
What are the legally vulnerable categories?
Under 18
Non-English speaking background
Aboriginal or Torres Strait islander
Physical and mental disability.
What are the socially vulnerable categories?
Under 18 Non-English speaking background Aboriginal or Torres Strait islander Physically disabled mentally disabled Elderly Domestic violence victims Homeless Transgender
Broad influences in police relationship with youth
Constriction of social Space
Social background of the young person
Political and occupational pressure on police
4 Characteristics of assertive people
Open
Not anxious
Contentious
Not Intimidated
What is assertiveness
Acting with your best interests, without denying or infringing upon the rights of others.
4 roles of conflict management
Mediator
Negotiator
Facilitator
Law enforcer
Types of listeners
Non-listeners
Marginal Listeners
Evaluative listeners
Active Listeners
Six communication barriers
Language, race and religion Emotional Lack of attention Attitude Poor skills Police jargon
How to deal with conflict
Identify Avoid Report Manage Monitor
Customer service charter
Professional and helpful
Informed throughout
Take appropriate action
Accesible to everyone
Emotional intelligence
Self awareness Self-regulation Motivation Empathy Social skills
5 human rights never justifiably breached by police
Torture, cruel and degrading treatment or punishment
Arbitrary arrest and detention
Right to a fair trial
Presumption of innocence
Arbitrary interference with privacy, family, corresponding, honour or reputation.
When receiving call of MVC
Location of crash Injuries or persons trapped How many vehicles Time of crash particulars of caller
Police legitimacy
Obligation to obey Trust and confidence in police Moral alignment Ethical exercise of authority Importance of legitimacy is compliance, cooperation and responsibility.
Procedural justice
Neutrality
Respect
Trustworthiness
Voice
What can victims of crime expect from the NSW Police
Comply with charter of victims rights
Comply with the NSW Police force customer service charter
Be victim focused
Use interpreters and support persons where necessary
Provide victims with a victims card.
When dealing with victims
Give victims card and E number
7 day follow up
Give 28 days follow up
Explain how matter will be dealt
Provide support services
Encourage to bring forward any more information
Keep victim informed
Consider concerns about their safety and protection
Give information about being a witness in court
Tell them of their right to give a victim statement
Look after any property taken as evidence.
Primary victims
Someone who has suffered physical harm, emotional trauma etc.
Secondary victims
Witnessed a crime or connected to the victim.
