Services,consumer Agencies,financial Institutions Flashcards
Consumerism
Involves protecting consumers and promoting their interests.
You need to know how to complain
See following slides
Step 1 - know your rights
There are certain times when you can’t complain, E.G if you change your mind or misused as a product or service
Step 2-know your documents
Gather all related documents example adverts,contracts,photographs, emails etc.
Remember you will need proof of purchase-a receipt or a bank statement.
Step 3 - know your time
Act quickly! If you keep using the faulty good, it shows that you were probably accepting it and it can week in your case. Some services state that you must make a complaint within a certain time period,
Step 4 - Know who to contact
Contact the person in charge. Give them the opportunity to put things right
Step 5-informal complaint
It might be a good idea to phone first or half a face-face discussion.
Step 6- formal complaint
If your problem continues, you may decide to make a complaint more formal by writing a letter or email. Remember the advice in step five
Step 7 - know how to seek help
If you are still Unsatisfied, contact external agencies. The CCPC and citizens information can give you advice on where to go.
- The advertising standards authority of Ireland-ASAI-complaints about an advertisement
- Trade associations – complaints about the type of business E – G magazines Ireland is the trade Association of magazine publishers
- Ombudsman-complaints about certain public bodies example government departments and the HSE
- Financial services ombudsman-complaint about financial institutions and insurance companies
STEP 8- Know when you can take legal action
In some cases you may be able to take need an action. In case you need to contact the solicitor. In a small claims court you can make names of the €2000
