Rights and responsibilities of consumers Flashcards
What is a consumer?
A consumer is a person who buys goods + services .
What are rights?
Rights are legal entitlements
Consumer rights
- Goods that are of merchantable quality. The item must be a reasonable quality, safe to use and work properly, taking price and use into consideration. Example if you purchase a Dyson vacuum cleaner and use it to vacuum hot ashes and is breaks, you have used to be on its merchantable quality and cannot expect any redress.
- Goods that are fit for purpose. The item should do it is supposed to do.
- Goods conform to (match) the sample shown. If you are shown an origin the most up-to-date iPhone X that is what you must receive.
- Goods that are the same as described. If they’re out of the box says there is 500 g of rice inside, then that is why you should find when you open the box.
- Food labels that state union price, best-before date and ingredients. Ingredients must be listed in descending order in for example if you are contains mostly Golfsmith and a small amount of sodium,” appear before the sodium in the list of ingredients.
- Services must be supplied by scared and qualified service providers.
- Services that are provided using proper care and attention. If you go to the hairdressers for a cut , you can expected to be done properly and carefully.
- Services that use materials/ parts of merchantable quality . The hairdresser in the example of a must use a scissor status of nurture and quality.
- Financial products that stay interest rate-loans my show the APR, which is the true rate of interest. This makes it easier to compare like with like when deciding to borrow.
- Your contract is with the seller. ( whoever you brought their goods from )
Recycling electrical equipment
If you buy electrical goods, the shop or manufacturer Moss connector old equipment when they deliver the new goods to replace them. The replacement must be for a similar piece of equipment, for example a washing machine for a washing machine, but not a washing machine for for a blender.
Faulty goods
If a product is faulty, you have a legal right to a repair or replacement or a full refund.
You may agree to a credit note or an exchange, but you do not have to. When is shop except that you have a valid complaint, You can refuse a credit note and insists on a refund or ask for the goods to be replaced
Sale items
Goods you buy in a sale Or at a reduced price are treated no differently by the law from goods sold at any other time. So sale gods must be of merchantable quality, fit for purpose, and as described
Deposits
A seller or may ask you to pay a deposit which is a part payment in advance, when you order or is there of goods and services. You should really avoid deposit if possible, especially cash deposits. The business may be entitled to hold onto your deposit if you change your mind.
Your rights online
Playing online can be a quick and easy way to shop, but there are risks
- Research the website before you buy.
- Make sure the payment message is secure-credit card companies have secure options.
- Look for reviews from others who have bought from the website.
- Check that there is a postal address and phone number for the business.
- Ensure you are not on a public computer or wireless connection.
- Try to purchase from EU-based sites so that you are protected by EU laws and customer rights
Secondhand goods
You have the same consumer rights if you buy a second-hand products from a business as you have when buying new products
If you buy something secondhand through a private sale, however, you’re right you’re very limited you have no come back.
Know your consumer law
Consumers have a significant body of rights and it is important that you are aware of these rights. Reading existing and new laws to keep up-to-date.
What is a contract ??
A contract is a legally binding agreement, and this is what a seller and buyer enter into when buying and selling goods come, the sales contract is between the seller and the buyer.
What is a receipt??
A receipt is proof of this contract.
What is a guarantee
Guarantee is illegal promise from the manufacturer to offer a refund or repair or replacement if the product he purchased is faulty
What is a warranty?
A warranty is an additional promise to repair or replace faulty product. It Is offered by the seller usually for a fee and last longer than a guarantee..
Caveat emptor - Let the buyer beware
The legal concept of CAVEAT EMPTOR requires that buyers take responsibility for the condition of the goods and services they purchase.
You should shop around and ask questions before purchasing any good or service.
