Service Value System (SVS) Flashcards
To function properly, Service Value System (SVS) needs to work with…
Inputs, Elements, and Outputs
SVS Inputs
Opportunity
- Options or possibilities to add value for stakeholders or improve the organization
Demand
- Need or desire for products and services among internal and external consumers
SVS Elements
- Organizational governance
- Service management
- Continual improvement
- Organization’s capabilities
- Resources
SVS Outputs
- Achievement of organizational objectives
- Value for the organization
- Customers
- Other stakeholders
SVS ecosystem
As each org interfaces with other orgs, their respective SVS form an ecosystem that facilitates value for orgs, customers and stakeholders
SVS Components
Guiding principles Governance Service value chain Practices Continual Improvement
Guiding principles
Recommendations that can guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure
Governance
The means by which an organization is directed and controlled
Service value chain
A set of interconnected activities that an organization performs to deliver a valuable product or service to its consumer and to facilitate value realization
Practices
Sets of organizational resources designed for performing work or accomplishing an objective
Continual improvement
A recurring organizational activity performed at all levels to ensure that an organization’s performance continually meets stakeholders’ expectations
What is the purpose of SVS
Ensure that the organization continually co-creates value with all stakeholder through the use and management of products and services
- Helps prevent silos
- Improves organizational agility and resilience
- Provides strong unified direction
- Focuses on value
- Emphasizes continual improvement
Organizational agility
Ability of an organization to move and adapt quickly, flexibly, and decisively to support internal changes
Organizational resilience
Ability of an organization to anticipate, prepare for, respond to, and adapt to both incremental changes and sudden disruptions from an external perspective
