Service Value System

Question 1

Which is NOT a component of the service value system?
A. The guiding principles
B. Governance
C. Practices
D. The four dimensions of service management

Answer 1

D. The four dimensions of service management

Doesn’t include the four dimensions, only core components.

Question 2

What are the ITIL guiding principles used for?
A. To help an organization make good decisions
B. To direct and control an organization
C. To identify activities that an organization must perform in order to deliver a valuable service
D. To ensure that an organization’s performance continually meets stakeholders’ expectations

Answer 2

A. To help an organization make good decisions

Help in decision-making across all levels.