Service Value Chain

Question 1

What are ‘engage’, ‘plan’ and ‘improve’ examples of?
A. Service value chain activities
B. Service level management
C. Service value chain inputs
D. Change control

Answer 1

A. Service value chain activities

Activities contribute to creating value.

Question 2

Which is included in the purpose of the ‘design and transition’ value chain activity?
A. Ensuring that service components are available when needed
B. Providing transparency and good stakeholder relationships
C. Supporting services according to specifications
D. Continually meeting stakeholder expectations for costs

Answer 2

D. Continually meeting stakeholder expectations for costs.

Ensures services are properly tested and implemented.

Question 3

Which describes a set of defined steps for implementing improvements?
A. The ‘improve’ value chain activity
B. The ‘continual improvement register’
C. The ‘continual improvement model’
D. The ‘engage’ value chain activity

Answer 3

C. The ‘continual improvement model’

Structured steps lead to continuous improvement.