Service Value System Flashcards
_______ describes how all the components and activities of the organization work together as a system to enable value creation.
Service Value System (SVS)
What is the purpose of the SVS?
To ensure that the organization continually co-creates value with all stakeholders through use and management of products and services.
What are inputs of the SVS
Opportunity & Demand
_____ represent options or possibilities to add value for stakeholders or other improve the organization
Opportunities
____ is the need or desire for products and services among internal and external consumers
Demand
What are the elements in the SVS?
Guiding principles, Governance, Service value chain, Practices, Continual Improvement
What is the output of the SVS?
Value
__________ are recommendations that can guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.
Guiding Principles
______ is the means by which an organization is directed and controlled
Governance
The __________ is a set of interconnected activities that an organization performs in order to deliver a valuable product or service to its consumers and to facilitate value realization
Service Value Chain
The ITIL practices are sets of ________ designed for performing work or accomplishing an objective.
Organizational Resources
________ are people, processes, documentation, information assets, technologies, supplier contractors, etc.
Resources
_________ is a recurring organizational activity performed at all levels to ensure that organization’s performance continually meets stakeholders’ expectations.
Continual Improvement
How is the challenge of silos addressed in SVS?
SVS has been specifically architected to enable flexibility and discourage siloed working.
