Service Value Chain Activities

Question 1

List the Service Value Chain Acitivies

Answer 1

• Plan
• Improve
• Engage
• Design & Transition
• Obtain & Build
• Deliver & Support

Question 2

What is the purpose of ‘Plan’?

Answer 2

~Service Value CHAIN Activity~

Ensure shared understanding of:

• Vision, status and improvement direction for all four dimensions
• All products/services across the organization

Question 3

What is the purpose of ‘Improve’?

Answer 3

~Service Value CHAIN Activity~

Ensure continual improvement of:

• Products, services and practices across all value chain activities
• The four dimensions of service management.

Question 4

What is the purpose of ‘Engage’?

Answer 4

~Service Value CHAIN Activity~

Provide understanding of:

• Stakeholder needs
• Continual engagement with all stakeholders,
• Transparency/good relationships with all stakeholders

Question 5

What is the purpose of ‘Design & Transition’?

Answer 5

~Service Value CHAIN Activity~

Ensure products and services continually meet stakeholder expectations for quality, costs and time to market.

Question 6

What is the purpose of ‘Obtain & Build’?

Answer 6

~Service Value CHAIN Activity~

Ensure:

• Service components are available when/where they’re needed, and they meet agreed specifications.

Question 7

What is the purpose of ‘Deliver & Support’?

Answer 7

~Service Value CHAIN Activity~

Ensure that services are delivered and supported according to agreed specifications and stakeholders’ expectations.