General Management Practices

Question 1

Which General Management Practices are relevant for the exam?

Answer 1

• • Continual Improvement
• Information Security Management
• Relationship Management
• Supplier Management

Question 2

What is the purpose of ‘Continual Improvement’?

Answer 2

• *GENERAL Management Practice**
• *MUST KNOW THOROUGHLY FOR EXAM**

Align the organization’s practices/services with changing business needs through:

• ongoing identification/improvement of services
• Service components
• Practices
• Any element involved in the efficient and effective management of products and services.

Question 3

What is the purpose of ‘Information Security Management’?

Answer 3

GENERAL Management Practice

Protect information needed by the organization to conduct its business.

Question 4

What is the purpose of ‘Relationship Management’?

Answer 4

GENERAL Management Practice

Establish and nurture the links between the organization and its stakeholders at strategic and tactical levels.

Question 5

What is the purpose of ‘Supplier Management’?

Answer 5

GENERAL Management Practice

Ensure the organization’s suppliers/their performance are managed appropriately to support the provision
of seamless, quality products, services and components.

Can include creating closes, more collaborative relationships with key suppliers to uncover and realize new value and reduce risk of failure.