Service Strategy Governance

Question 1

Governance What is it

Answer 1

-corp gov refers to the rules, plicies and processes by which businesses are operated regulated and controlled
-important in the context of SS since the strategy of the org forms a foundation for how that org is governed and managed
-Governance needs to be able to evaluate direct and monitor the the strategy, policies and plans
-Standard of corp governance of IT is ISO/IEC 38500
(basis of governance is fair and transpartent–nothing untoward

Question 2

Governance Activities

Answer 2

Evaluate => Direct => Monitor => Evaluate => (re) Direct => Monitor => ….

Question 3

Governance Framework

Answer 3

-Establish repsonsibilities
-strategy to set and meet the orgs objectives
-acquire for valid reasons
-ensure performance when required
-ensure confirmance with the rules
ensure respect for human factors
-eacher of these domains will have high level policies tyhat form part of the framework…

Question 4

What is IT Governance?

Answer 4

IT and other BU’s share the same objective and corp identity and are required to follow the same govenrance rules

• does not exist as a separate area
• is usuallthe responsibility of CIO or Senior IT mgr

Question 5

Governance Bodies

Answer 5

Governors The Exec IT Steering Group

see slide pg 186

Question 6

Service Strategy & Governance

Answer 6

Strat mgmt for an internal IT SP will be overseen by the CIO and IT steer commit
Service portfolio is also an intergral part of fulfilling governanacnce since the nature of services content and required investment are directly related to whrther strat is achieveable
..