SERVICE METHOD Flashcards

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1
Q

presentation and service of food by waiting staff, using a spoon and fork, onto a customer’s plate, from food flats or dishes.

A

SILVER/ENGLISH

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2
Q

– main courses plated (but may
be silver served) with vegetables placed
in multi – portion dishes on tables for
customers to help themselves; sauces
offered separately.

A

FAMILY

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3
Q

2 TYPES OF TABLE SERVICE

A
  1. Waiter
  2. Bar Counter
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4
Q

service of pre-plated foods to customers. Now also widely used for banqueting.

A

PLATE/AMERICAN

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5
Q

presentation of food individually to customers to help themselves (this is a modern interpretation and may also sometimes be used to indicate Gueridon or Butler Service)

A

BUTLER/FRENCH

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6
Q

Food served onto customer’s plate at a side table or trolley; may also include carving,
jointing and fish filleting, the preparation of foods such as salads and dressings and flambeau.

A

Gueridon

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7
Q

Service to customers seated at bar counter (often U shaped) on tools.

A

BAR COUNTER

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8
Q

some parts of the meal are served to seated customers, other
parts are collected by the customers. Also used for breakfast service and for banqueting.

A

CARVERY

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9
Q

2 TYPES OF ASSISTED SERVICE

A
  1. CARVERY
  2. BUFFETS
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9
Q

customers select food and drink form displays or passed trays;
consumption is either at tables, standing or in lounge area.

A

BUFFETS

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10
Q

TYPE OF SELF- SERVICE

A

CAFETERIA

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11
Q

customers queue in line formation past a service counter and
choose their menu requirements in stages before loading them in to a tray

A

COUNTER

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12
Q

selection as in counter but in food service area where customers move at will to random service points; customers usually exit area via a till point.

A

FREE-FLOW

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13
Q

7 SINGLE POINT SERVICE

A
  1. TAKE AWAY
  2. DRIVE THRU
  3. FAST FOOD
  4. VENDING
  5. KIOSKS
  6. FOOD COURT
    7.BAR
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14
Q

customer orders and is served from single point, at a counter, hatch or snack stand; customer consumes off the premises; some take-away establishments provide dining areas.

A

TAKE AWAY

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15
Q

form of take-away where customer drives vehicle past order, payment and collection points.

A

DRIVE THRU

16
Q

term originally used to describe service at a counter or hatch where customers receive a complete meal or dish in exchange for cash or ticket; commonly used nowadays to describe type of establishment offering limited range menu, fast service with dining area, and take away facility.

A

FAST FOOD

17
Q

provision of food service and beverage service by means of automatic retailing

A

VENDING

18
Q

outstation used to provide service for peak demand or in specific location; may be open for customer

A

KIOSKS

19
Q

series of autonomous counters where customers may either order and eat or buy form a number of counters and eat in a separate eating area, or take away.

A

FOOD COURT

20
Q

term used to describe order, service and payment point and consumption area in licensed premises. It’s a retail business used to serve alcoholic and non
alcoholic drinks.

A

BAR

21
Q

4 SPECIALIZED (OR IN SITU)

A
  1. TRAY
  2. TROLLEY
  3. LOUNGE
  4. ROOM
22
Q

Method of service of whole or part of meal on tray to customer in situ,

e.g. at hospital beds; aircraft seats; at train seats

A

TRAY

23
Q

service of food and beverages from a trolley, away from dining areas,

e.g. for office workers at their desks, for customers at aircraft seats or at train seats.

A

TROLLEY

24
Q

service of variety of foods and beverages in lounge area
e.g. hotel lounge

A

LOUNGE

25
Q

– service of variety of food and beverage in guest bedrooms,

A

ROOM