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Design Process 1 > Service Design > Flashcards

Service Design Flashcards

1
Q

What is a service?

A

A SERVICE IS A TYPE OF COMMODITY THAT IS INTANGIBLE, IS NOT STORED AND DOES NOT RESULT IN OWNERSHIP

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2
Q

What are the characteristics?

A

Intangibility
INSEPARABILITY
HETEROGENEITY
PERISHABILITY

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3
Q

List some features of a service:

A 
products
services
places
communication
website & mobile app
interactions
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4
Q

Define service design

A

DEFINITIONS

“Service design is all about making the service you deliver useful, usable, efficient, effective and desirable”

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5
Q

Service design principles:

A
  1. IT IS USER-CENTRED
  2. IT IS CO-CREATIVE
  3. IT IS SEQUENCING
  4. IT IS EVIDENCING
  5. IT IS HOLISTIC
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Design Process 1 (10 decks)

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