Service Delivery and Management of Cases Flashcards
PECK V. COUNSELING SERVICE OF ADDITION COUNTY (1985)
A client threatened property harm to his parents, saying he wanted to burn down their barn and subsequently did. The counselor did not disclose this to agency staff or the intended victims, and the court found the agency negligent in lacking the provision of and failing to exercise proper control over its supervisees
SIMMONS V UNITED STATES (1986)
A client was encouraged by a therapist to have sexual relations with him as a means of acting on her transference feelings. She ultimately attempted suicide. The court found both the therapist and his supervisor negligent. The supervisor should have known about “the negligent acts of a subordinate,” as there was reason to suspect that something inappropriate was taking place
JAFFEE V. REDMOND (1986)
The family of a deceased individual who was killed by a police officer attempted in a civil suit to obtain information from the police officer’s therapist, who was a licensed social worker but not a licensed psychologist or psychiatrist. This went to the Supreme Court, which sided with the social worker, stating that legislation (that exists in all 50 states) that creates privilege for licensed psychotherapists extends to licensed psychotherapists other than psychologists and psychiatrists
TARASOFF V. REGENTS OF THE UNIVERSITY OF CALIFORNIA (1976)
The court concluded that the supervisor’s supervisor was liable because he had direct knowledge and ultimate control of the case. It was ruled that because of this direct knowledge, he assumed a duty to warn Ms. Tarasoff of the potential danger just as if he were the primary therapist.
What is the connection between policy and patient care?
provides contextual influence for client’s systems
they dictate who may be eligible for programs, the amount of funding received, and/or which programs area established or eliminated
NASW Code of Ethics 6.04 Social and Political Action
social workers should engage in social and political action that seeks to ensure that all people of equal access to the resources, employment, services, and opportunities they require to meet their basic human needs and to develop to their full potential….
Components of Case Management
assessment, planning, linking, monitoring, and advocacy
Goal of case management
to optimize client functioning and well being by providing and coordinating high quality services, in the most effective and efficient manner possible, to individuals with complex needs.
types of effective case mangement
integration of services (simultaneous services), wrap-around services (multiple providers and services overlapping), IDT
Supervision
The social work supervisor has three primary roles – administrative, educational, and supportive. These roles may overlap and they have a shared objective – to ensure social workers are providing the best possible service to clients.
Administrative Supervision
Administrative supervision is the same as management. The supervisor ensures social workers are complying with agency policies. The supervisor is responsible for providing social workers with the resources necessary to perform the job.
Examples: Assigning and delegating work, assessing work load, evaluating progress on cases, ensuring social workers are adhering to the agency’s procedures, conducting performance evaluations
Educational Supervision
Educational supervision provides social workers with training and guidance. Educational supervision helps social workers improve their understanding of social work philosophy, deepen their self-awareness, enhance their professional competence, and improve their practice skills.
Examples: Discussing specific cases, addressing professional concerns, providing staff development and training
Supportive Supervision
Supportive supervision is intended to reduce social workers’ stress and increase their motivation and job satisfaction. Supervisors provide a safe place for social workers to process their experiences. Supervisors also provide structure for social workers by clearly defining their roles and their expectations of the social workers.
Examples: Building rapport with social workers; providing empathy, encouragement, and praise for achievements; addressing burnout; encouraging self-care
Performance Evaluations
Should be periodic and ensure that employees meet expected standards, as well as inform them of their status.
Should review quality and quantity of work performed
Should identify patterns of behavior not isolated examples
Be aware of and guard against biases
