Service

Question 1

10 steps of service

Answer 1

1. 30 Second friendly greet, introduce yourself by
   name and ask the guest if they are 1st timers.
2. Offer a specific drink (upselling when possible)
   and a specific appetizer.
3. Review weekly specials, guide guest through
   menu by offering personal favorites and
   demonstrate complete menu knowledge.
4. Maintain drink refills and table maintenance.
5. Check back within 2 minutes of entrée delivery
   for correctness and notify a manager of any
   problems.
6. Mention a specific dessert or after dinner drink.
7. Present check in a timely manner and pick up
   payment method within 1 minute. Thank guest by name if they have paid by credit card or check.
8. Point out the daily promotion or upcoming special event (prior to entrée being delivered)
9. Enthusiastically sell the guest on the uniqueness of the Champps experience.
   10.Invite the guest to return, tell them your name and sincerely thank them for their patronage

Question 2

Step 1

Answer 2

1. 30 Second friendly greet, introduce yourself by

name and ask the guest if they are 1st timers.

Question 3

Step 2

Answer 3

2. Offer a specific drink (upselling when possible)

and a specific appetizer.

Question 4

Step 3

Answer 4

3. Review weekly specials, guide guest through
   menu by offering personal favorites and
   demonstrate complete menu knowledge.

Question 5

Step 4

Answer 5

4. Maintain drink refills and table maintenance.

Question 6

Step 5

Answer 6

5. Check back within 2 minutes of entrée delivery
   for correctness and notify a manager of any
   problems.

Question 7

Step 6

Answer 7

6. Mention a specific dessert or after dinner drink.

Question 8

Step 7

Answer 8

7. Present check in a timely manner and pick up

payment method within 1 minute. Thank guest by name if they have paid by credit card or check.

Question 9

Step 8

Answer 9

8. Point out the daily promotion or upcoming special event (prior to entrée being delivered)

Question 10

Step 9

Answer 10

9. Enthusiastically sell the guest on the uniqueness of the Champps experience.

Question 11

Step 10

Answer 11

10.Invite the guest to return, tell them your name and sincerely thank them for their patronage