servant leadership

Question 1

servant leadership involves

Answer 1

both service and influence

Question 2

servant leadership focuses on

Answer 2

leadership from the point of view of the leader and his/her behaviors
-servant leaders put follows first

Question 3

10 characteristics of a servant leader

Answer 3

1. listening
2. empathy
3. healing
4. awareness
5. persuasion
6. conceptualization
7. foresight
8. stewardship
9. commitment to the growth of people
10. building community

Question 4

listening

Answer 4

acknowledging the view point of followers and validating perspectives

Question 5

empathy

Answer 5

“standing in the shoes” of another person and attempting to see the world from their point of view

Question 6

healing

Answer 6

in helping followers become whole, servant leaders are themselves healed

Question 7

awareness

Answer 7

understanding oneself and the impact one has on others

Question 8

persuasion

Answer 8

creates change through gentle, non judgement argument

Question 9

conceptualization

Answer 9

the ability to be a visionary for an organization

Question 10

foresight

Answer 10

the ability to predict what is coming based on what is occurring in the present and what happened in the past

Question 11

stewardship

Answer 11

carefully managing the people and organization / team that have been given to lead. holding the organization in trust for the greater good of society

Question 12

commitment to the growth of the people

Answer 12

treating each follower as a unique person with intrinsic value beyond what he/she contributes to the organization

Question 13

building community

Answer 13

allowing followers to identify with someone greater than themselves that they value

Question 14

antecedent conditions (3)

Answer 14

1. context and culture: have a high correlation to whether leadership is performed
2. leader attributes: qualities and disposition of the leader matter
3. follower receptivity: factors into whether this type of leadership is viewed as meaningful

Question 15

7 servant leadership behaviors

Answer 15

1. conceptualizing
2. emotional healing
3. putting followers first
4. helping followers grow and succeed
5. behaving ethically
6. empowering
7. creating value for the community

Question 16

outcomes (3)

Answer 16

1. follower performance and growth: any performance is a direct result of the followers, followers become leaders, followers need to be recognized
2. organizational performance: team effectiveness
   3 societal impact: toughest to measure, the good that charitable organizations do

Question 17

strengths

Answer 17

• putting others first is the central component
• provides a counterintintive approach, leaders should share control
• may not be effective when people are not open to being guided

Question 18

criticisms

Answer 18

• may seem whimsical and not really leadership

- put others first conflicts with leadership principles such as directing

Question 19

application

Answer 19

• can be applied at all levels of management and all types of organizations
• used for more than 30 years
• used in colleges, uni, coaches, trainers, and consultants