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Corporate Communication > Semi-final > Flashcards

Semi-final Flashcards

1
Q

Qualities of Business Correspondence/Letter

A 
Courteousness
Consideration
Correctness
Clearness
Completeness
Conciseness
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2
Q

Whatever one writes says something about himself in the same manner that a business letter can speak of his professional image. People would generally transact with those that project and have clean image and reputation

A

Courteousness

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3
Q

Writing becomes more effective and efficient if readers are on mind. Ask how others would feel and react to what have you written

A

Consideration

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4
Q

A writer’s purpose in writing is best conveyed if the message is correct. Poor grammar disrupts reading in the same way that errors in spelling, punctuation and capitalization can ruin any reader’s interest and appetite to read

A

Correctness

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5
Q

The choice of words and sentence composition determine largely the clarity of message. Do not let readers guess your message instead drive them to drafting a response for message clearly and soundly written

A

Clearness

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6
Q

Writing business letters comes in specified formats. Make sure all parts are present and for complete business letters appeal more dignified and well-thought of. A message is complete if it doesn’t leave the reader guessing of its meaning

A

Completeness

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7
Q

Business letter need not be written long. It dies good both to the writer by minimizing words used and to readers by facilitating an easy read

A

Conciseness

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8
Q

Standard parts of a Business letter

A 
Heading (LetterHead)
Dateline
Inside address
Salutation
Body
Complimentary Close
Signature Block
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9
Q

It contains the corporate or registered name and logo or trademark of the enterprise, business, address, contact numbers, and official website and email address of the company. This part is often found at the topmost portion of the businessletter

A

Heading (Letterhead)

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10
Q

It contains a complete address of the applicant and is placed depending on the format used

A

Application letter business letter

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11
Q

This is the exact date when the letter is writte.

A

Dateline

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12
Q

The two accepted formats for writing dateline

A

April 27, 2010

27 April 2010 (military date)

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13
Q

This part bears the full name and position/designation of the person the letter is sent to, the organization he works for and its corporate address

A

Inside address

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14
Q

This is an expression of greeting and courtesy for the addressee. It depends on the information stated at the inside address. Am applicant indicating the specific name of the person he is writing to sends a message of how enthusiastic he is to get the job. It is punctuated with a colon

A

Salutation

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15
Q

It contains the purpose why the letter is sent

A

Body

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16
Q

This bears the applicant’s cordial and graceful way of ending the letter. Endearing words and expressions should not be used in this part as to maintain the business tone of the letter. Only the first letter of the first word is capitalize. This is punctuated using a comma

A

Complimentary close

17
Q

Closing Formal

A 
Very truly yours
Truly
Yours truly
Truly yours
Respectfully yours
18
Q

Complimentary close Casual

A

Sincerely yours

Cordially yours

19
Q

This part bears the complete name (title and designation if applicable) of the letter sender written in capital letters signed on top

A

Signature block

20
Q

Optional parts of a business letter

A 
Attention line
Subject line
Enclosure notation
CC
BCC
PS
21
Q

If the letter is addressed to the company/organization rather than to an individual, the letter is directed to a specific person using this part appears two spaced after the inside address

A

Attn:

22
Q

The writer may immediately want to inform the reader of content of the letter or its message. It is typed two spaces after the salutation

A

Re:

23
Q

This line contains information about any attachment with the letter. This serves as the writer’s reminder of any attached document mentioned in the body of the letter

A

Enclosure Notation (Encl.:)

24
Q

It shows that other copies of the letter are sent to recipients other than the addressee

A

CC

25
Q

The addressee does not know the other recipients of the other recipients of the letter

A

BCC

26
Q

An afterthought or information that is emphasized separately from the body of the letter is written

A

PS

27
Q

At times requiring that a letter should be signed for somebody who is not around, it could be done in either of the two ways: by putting pp before the printed name of the person (pp stands for per procurationem) or the writing the word for before the printed name

A

Signing on someone else’s behalf

28
Q

Structure of Business Letters

A

Opening or Introduction
Details
Action
Close

29
Q

This part could refer to a meeting or previous contact or a response to an ad calling for job applicants. This part should the subject of the letter

A

Opening or Introdction

30
Q

Opening or Introduction commonly used

A

Thank you for your letter dated…
It was great to meet you yesterday
Our company, MSEUF is holding the annual

31
Q

This part contains the meat

A

Details

32
Q

They serve as primary vehicle for recording/documenting business transactions

A

Business letters/Business correspondence

Corporate Communication (4 decks)

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