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Corporate Communication > Preliminary > Flashcards

Preliminary Flashcards

1
Q

Giving, receiving or exchanging, information, opinions or ideas by writing, speech or visual means so that the message communicated is completed understood by the recipient

A

Communication

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2
Q

7 fields/levels of Modern Communication

A 
Intrapersonal
Interpersonal
Public Communication 
Media and New technologies; Mass Communication
Organizational communication
Intercultural Communication
Developmental Communication
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3
Q

Self-talk

A

Intrapersonal

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4
Q

Retrospect

A

Intrapersonal

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5
Q

Reflections

A

Intrapersonal

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6
Q

Small talk

A

Interpersonal

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7
Q

Chitchats

A

Interpersonal

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8
Q

Dinnerdate and lunchdate

A

Interpersonal

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9
Q

Dyanamic, systematic, contextual, irreversible and proactive process in which communicators construct personal meanings through their symbolic interaction

A

Communication

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10
Q

Dyadic or group in form

A

Interpersonal

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11
Q

Valedictory address

A

Public communication

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12
Q

Welcome remarks

A

Public communication

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13
Q

Professor’s lecture

A

Public communication

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14
Q

Internet chatting

A

Media and New Technologies; Mass Communication

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15
Q

Videoconference

A

Media and New Technologies; Mass Communication

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16
Q

TV Advertisements

A

Media and New Technologies; Mass Communication

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17
Q

Presidential debate on radio/TV

A

Media and New Technologies; Mass Communication

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18
Q

Board meeting

A

Organizational Communication

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19
Q

Panel and group interviews

A

Organizational communication

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20
Q

CBA negotiation

A

Organizational communication

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21
Q

Women representing her country to an international beauty contest;

A

Intercultural communication

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22
Q

stage performances highlighting Japanese culture

A

Intercultural communication

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23
Q

UNICEF workers mobilizing children-care centered groups among third world countries to combat widespread malnutrition

A

Developmental Communication

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24
Q

Modes of Communication

A

Verbal Mode

Nonverbal mode

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25
Q

The communicator uses his voice pr vocal mechanism. In printed form, words are used

A

Verbal Mode

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26
Q

The communicator displays bodily behavior or movements. This also includes facial expressions, gestures, postures, eye contact and touching

A

Nonverbal Mode

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27
Q

Ways to improve non-verbal communication skills

A

Be honest, especially when communicating emotions
Use a firm friendly handshake e
when meeting new people
Maintain eye contact with your audience
Reinforce your words with tones and gestures
Be aware of your posture
Use appropriate gesture to support your points
Initiate the posture and appearance of people you want to impress
Show respect for speakers and listeners
Touch people only when appropriate and acceptable
Smile genuinely as a fake one will be obvious

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28
Q

Defined as the process by which individuals stimulate meaning in the minds of other individuals by means of verbal and non-verbal messages

A

Organization communication

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29
Q

Components of Organizational Communication

A 
Source
Message
Channel
Receiver
Feedback
Goals
Context
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30
Q

Person who originates the message, determines the specific meaning to pass, encodes and transmits the message

A

Source

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31
Q

Any verbal or nonverbal stimulus the elicits meaning

A

Message

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32
Q

Means by which a message is carried, could be out senses or mediated systems

A

Channel

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33
Q

One who acquires the message

A

Receiver

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34
Q

Receivers observable response

A

Feedback

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35
Q

Developing interpersonal relationships, gaining compliance and understanding

A

Goals

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36
Q

Characteristics of situation in which communication takes place

A

Context

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37
Q

Function of Communication in Prganization (McCroskeyl, 2005)

A 
Informative function
Regulative function
Integrative function
Management function persuasive function 
Socialization function
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38
Q

Seeks needed information to personnel so they can do their jobs in an effective and efficient manner.

A

Informative function

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39
Q

It is conducted in a written format as exemplified by people at higher levels sending information to people at lower levels of the organization

A

Informative gusto

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40
Q

Directed toward regulatory policies within the company or messages about maintenance

A

Regulative function

41
Q

Focused on coordination of tasks, work assignments, group coordination, or fusing of work units toward a common goal

A

Integrative function

42
Q

Focused on getting personnel to do what is needed, learning information about personnel to know them better, and establishing relationships with personnel

A

Management function

43
Q

An outgrowth of management function, it attempts to influence the employee to do something in particular

A

Persuasive function

44
Q

Determines whether an individual survives well, or not at all in the organization.

A

Socialization function

45
Q

It means being integrated to the communication network in the organzation

A

Socialization function

46
Q

Organizational Communication networks

A

Formal network

Informal network

47
Q

One that follows the hierarchical structure of the organization: explicit the terms of “who should be talking to who about what”

A

Formal network

48
Q

Unofficial network, links that have grown out of relationship among employees and management; usually very strong in most organizations

A

Informal network

49
Q

Formal communication flow:

A

Vertical communication
Horizontal Communication
Diagonal communication

50
Q

This involves committees, teams or task force which are commonly composed pf people who work in different departments at different levels within an organization

A

Diagonal communication

51
Q

This flows across the organization (peer to peer) and often focused on employee morale and satisfaction; this involves the exchange of information or data necessary to complete routine tasks

A

Horizontal communication

52
Q

This is between employees at different levels of the organization; downward communication from upper management down to employees at lower ranks while upward communication is initiated by those at the lower levels of the organization

A

Vertical communication

53
Q

Audiences of communication

A

Internal audiences

External audiences

54
Q

People in the same organization: superiors or those who are higher in rank/position; subordinates or those who are under one’s span of control/lower in rank; and peers or those belonging to the same level in the organization e.g. the rank and file

A

Internal audience

55
Q

People outside the organization: customers, suppliers, unions, stockholders, potential employees, government agencies, the press and the general public

A

External audiences

56
Q

Elements that interfere or hamper the receiver’s understanding of the source’s message

A

Communication barriers

57
Q

Communication barriers

A

Personal Barrier
Physical Barriers
Semantics Barriers

58
Q

Interference arising from human emotions, values, and poor listening habits.

A

Personal barriers

59
Q

They may also come from diverse educational background, race, gender, socioeconomic status and political beliefs

A

Personal barriers

60
Q

Occur in the environment in which communication takes place. Noise, distance, static, network failure are just some of the examples of this barrier type

A

Physical Barriers

61
Q

Arise from limitations in the use of symbols used in communicating. Symbols usually gave variety of meanings

A

Semantics barriers

62
Q

Business Communication vs School writing

A 
Purpose
Audiences
Information 
Organization 
Style
Document Design
Visuals
63
Q

In school writing is show that you have learned the course material while business communication is to meet and organizational need.

A

Purpose

64
Q

For school writing is limited while business communication, there are people inside and outside the organization

A

Audiences

65
Q

In school writing it nat be new to you or the instructor but in business, it is usually new to the reader

A

Information

66
Q

School writing often follows the traditional essay form, while in business communication the main point comes up front

A

Organization

67
Q

Big words and long sentences are often rewarded in school writing but in business, short sentences , direct expressions are most helpful

A

Style

68
Q

Business people would want documents which could be easily skimmed making lists, headings and single-spaced paragraphs desirable whereas in academic writing standards in paragraph writing should be observed

A

Document design

69
Q

In school writing, words dominate reports while im business tables, graphs and visuals are used effectively convey information

A

Visuals

70
Q

Why sharpen one’s communication skills?

A

It enable a person to get the job he wants
It boosts one’s chances for promotion
It helps to get things done
As a business owner, one’s communication skills benefit the business as well
It helps a person advance socially
It ensures one’s future in the workplace

71
Q

Characteristics of Effective organizational communication

A

Management fosters a free and open exchange of communication
Commitment to ethical communication
Efficient message handling

72
Q

Research studies revealed that employees who are able to express sentiments and have a good working relationship with their boss are likely to stay longer in a job and contribute to the company’s production. If management wanted to keep the best employees, they should communicate with them

A

Management fosters a free and open exchange of communication

73
Q

Every organizational haw its own organizational structure that determines the chain of command and line of communication. Communication lines should be clear and guidelines should be followed in implementing it so as to avoid misunderstandings of the different work department. As communication is a privilege, it should not be without any limitation. One has to be a responsible communicator in all forms that communication may take

A

Commitment to ethical communication

74
Q

Effectively crafted message may be useless if it will not be delivered using the appropriate medium. A message sender should know when to use email over a voicemail or a memo over a letter. Technology has made available various ways to efficiently facilitate the transfer or message with just a click of a button

A

Efficient message handling

75
Q

Communication challenges in the workplace

A

Advancing Technology
Global communication
The Information age
Team-based Business Environment

76
Q

Five Criteria of Good Messages

A 
Clear
Complete
Correct
Saves the reader's time
Builds goodwill
77
Q

It doesn’t leave the reader guessing the writer’s meaning. The meaning the reader gets is the meaning the writer intended

A

Clear

78
Q

The reader’s question are answered by the message itself. The information in the message is complete for the reader to evaluate and act on it

A

Complete

79
Q

Aside from having the message accurate, it should be free from errors in grammar , punctuation, spelling, word order and sentence structure

A

Correct

80
Q

The style, organization, and visual impact of the message help the reader, understand and act on the information as quickly as possible

A

Saves the reader’s time

81
Q

The message presents a positive image of the writer and his/her organization

A

Builds goodwil

82
Q

The following guide questions ensure efficient and effective comment

A

What’s at stake–to whom?
Should you send a message
What channel should you use?
What and how should you say it?

83
Q

Written communication is common and popular in the workplace due to the following:

A

Written messages are longer lasting
Written messages have legal value
Written messages can be revised many time before they are sent
Written messages can be read as many times as needed to understand the contents
Written messages can be directed to many receivers at different locations
Written messages are convenient for both sender and the receiver

84
Q

Sometimes offers the most effective and convenient way to carry a message

A

Electronic channel

85
Q

This form of media is most useful when you need speed, when you’re physically separated from your audience, when you need to overcome time-zone barriers, when you want to reach a dispersed audience personally and when you are not concerned about confidentiality

A

Electronic channel

86
Q

The following presents some pointers that help determine when to select electronic media over traditional oral or written media:

A 
Voicemail
Teleconferencing
Videotape
Fax messages
Email
Computer conferencing 
E-memos
87
Q

Can be used to replace short memos and phone calls that need no response

A

Voice mail

88
Q

It is most effective for short, unambiguous messages

A

Voice mail

89
Q

Best for informational messages but it’s ineffective for negotiations.

A

Teleconferencing

90
Q

It is an efficient alternative for a face-to-face meeting, but it can’t stimulate completely

A

Teleconferencing

91
Q

It is often effective for getting a motivational message out to a large number of people. By communicating nonverbal cues, it can be strengthen the sender’s image of sincerity and trustworthiness

A

Videotapes

92
Q

Can be used to overcome time-zone barriers when a hard copy is required

A

Fax messages

93
Q

It has all the characteristics of a written message except that it may lack of privacy of a letter, the message may appear less crisp, perhaps even less professional, than other written messages

A

Fax

94
Q

Has the advantages of speed, low cost and increase access to other employees

A

E-mail

95
Q

This medium is best at communicating brief, non complex information that’s time sensitive, but it’s effectiveness depends on the skills of the people using it

A

E-mail

96
Q

In an email address, the information before the @symbol identifies __, the information after the @symbol and before the period (referred to as the _) is the _ and the information after the dot is identified as the _

A

Name of the user as the address
Dot
Name of the host computer
Top level domain (.com)

97
Q

Offers democracy; that is, more attention is focused on an idea rather than on who communicated it

A

Computer conferencing

98
Q

Equivalent to standard, hard-copy memos. Only to coworkers

A

E-memos

99
Q

Factors in choosing the communication channel (Taylor, 2006)

A 
Cost
Confidentiality 
Safety and Security
Influence
Urgency
Distance
Time of the day
Resources 
Written Record
Recipient/Receiver

Corporate Communication (4 decks)

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