Semi Flashcards
Refers to how you oversee all the day-to-day tasks necessary for keeping your eatery up and running
Restaurant operations
Involve all components of the daily management of a restaurant
Restaurant operations
Components involved in restaurant operations
- purchasing
- pricing
- preparation
- service
The process of buying items for its inventory
Purchasing
Setting prices for the items sold to customers
Pricing
The systems and processess used by kitchen staffers to prepare and cook menu items.
Preparation
Involve interacting with customers
Service
These employees answer calls to the restaurant and schedule reservations
Hosts
Take and deliver customers orders after they’re seated
Servers
Responsible for taking drink orders and sometimes food orders
Bartenders
9 examples of good restaurant customer service
- Greet the customer with a smile
- Be flexible when possible
- Be prompt and attentive
- Know the restaurants products
- Check on your customers often
- Be proactive
- Handle challenges immediately
- Make the experience personal
- Ask for customer feedback
Evolved beyond merely accommodating vegetarian and vegan diners.
Plan-based menu
Transformative shift in the way food is prepared, cooked, and delivered to customers.
Ghost kitchens
Driven by the increasing reliance on technology in daily life
Technology integration
The advanced practice of tailoring every aspect of a customer’s dining experience to their individual preferences, behaviors, and needs.
Hyper personalization