Midterm Flashcards
Primary function of a hotel
Provide lodging accomodation
Runs a large hotel that consists of the key executives who head major departments
General manager and an executive committee
Differs among larger, midscale,and smaller properties
Management structure
Has the ultimate responsibility for all human resources decisions
Manager
Ultimately responsible for the performance of the hotel and employees
General manager
Leader of the hotel
General manager
Uniformed employee of the hotel who has her or his own separate desk
Concierge
Assist guest of services
Concierge
Largest department in terms of number people employed
Housekeeping
Person in charge of housekeeping
Executive housekeeper or director of services
Provide guest protection essential for any lodging establishment
Security/loss prevention
These officers make regular rounds of the hotel premises
Security officers
3 types of security/loss prevention
Security officers
Equipment
Safety procedures
Two-way radios between security staff
Equipment
Security staff develop catastrophe plans
Safety procedures
