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BST manual flashcards > SEGMENT 2 Study Notes > Flashcards

SEGMENT 2 Study Notes Flashcards

1
Q

A professional is someone who is characterized as

A

Effective
Serious
Organized
BusinessLike

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2
Q

What does deportment mean

A

The way a person conducts himself

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3
Q

The standards for Professional conduct are

A

Professional Deportment
Professional Appearance
Knowledge skills and qualities

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4
Q

Ethics can be defined as knowing the difference between _______ and recognizing one’s moral duties and obligations

A

Right and wrong

Good and bad

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5
Q

Stereotyping is defined as

A

Internalized inaccurate beliefs about people

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6
Q

What are the elements of a customer service orientation

A

Appearance
Demeanour
Problem solving

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7
Q

What is a bias

A

Derived from stereotypes that a person holds about others

Based on absence of accurate information

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8
Q

How can you resist stereotyping

A

Keep an open mind

Treat all individuals with respect

Know the community in which you are providing security for

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9
Q

What should an SP do if approached by the media during an investigation

A

Refer them to a representative of the SP employer or client

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10
Q

What is the difference between public and private security

A

Public security is funded by taxes and private security is funded privately

Public security are police forces where private is security professionals

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11
Q

Examples of assignments SP could take on

A 
Alarm monitoring 
Use of guard dogs K9 
Mobile patrol 
Static/ Site security 
Special events security 
Loss prevention 
Dispatch 
Concierge (Door Supervisors) 
Executive protection/ VIP security
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12
Q

What is the core function of security personnel

A

To protect people and property from

Various types of hazards

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13
Q

What is a hazard caused by human actions

A 
Crimes against persons 
Crimes against property 
Sabotage or corporate espionage 
Civil disturbance 
Accidents 
Medical emergencies 
Environmental disasters
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14
Q

What are the 3 basic steps involved in incident response

A

Assess
Plan
Act
Re-assess

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15
Q

What must an SP keep in mind at an incident scene

A

Do not touch anything

Secure the area and limit access

Note any changing conditions

Make a detailed record

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16
Q

What are emergency situations a SP may find themselves in

A

Fires

Medical emergencies

Severe weather and environmental disasters

Chemical spills

Radiation release

Utility failure

Structural failure

17
Q

Which agency provides emergency medical response services

A

Fire department

BC Ambulance

18
Q

What is the role of police

A

Prevent crime
Detect crimes
Apprehend offenders

19
Q

Which agency is responsible for issuing licenses to SPS

A

Security programs
Police technology division
Ministry of public safety
Solicitor general

20
Q

When interacting with emergency services what data should be recorded in SPs notebook

A

Emergency services personnel’s name rank and badge number
Incident or case file number
Specifics of the information provided by the SP to emergency services

21
Q

What should a SP do when dealing with a representative of regulatory agency

A

Clearly identify yourself as an SP
Be professional
Keep the clients policies and interests in mind
Assist the agency representatives where possible
Avoid interfering with the agency’s process and function
Document the interaction

22
Q

What does SSA stand for

A

Security services act

23
Q

What does SSA REGULATE

A

Security guards
Loss prevention personnel
Doorpersons at a licensed liquor establishment
Bodyguards

24
Q

Which regulatory agency may an SP come into contact with

A

Security programs and police Technology division, Ministry of publicar safety and solicitor general

WorkSafe BC

Liquor control and licensing branch

Office of fire commissioner

Ministry of forests, lands and natural resources operations and range

Ministry of environment

Ministry of health

Gaming policy and enforcement branch

Fisheries and oceans Canada

Port authority

Municipal government

25
Q

What term refers to skilled practitioners who is effective, skilled , businesslike and competent

A

Professional

26
Q

How should SPs begin every encounter with a subject

A

Correctly identifying yourself, including your function and main concern
Describing the course of action that you would like the other person to take

27
Q

If an SP becomes aware of unethical or illegal practices by a fellow employee what must an SP do

A

Inform the appropriate authority

28
Q

SP must report possible hate crimes to the police TRUE or FALSE

A

TRUE

29
Q

The police may enter private property when

A

Responding to a call from an SP, property owner or customer
Executing a warrant to arrest or to search people or property
In fresh pursuit of a suspect
Responding to a crime in progress
Responding to an emergency

30
Q

What are two types of private security

A

Contract security and in-house security

31
Q

When protecting against environmental hazards the SPs main goal is identify and prevent situations that would put the client and company at risk TRUE or FALSE

A

TRUE

32
Q

The term “static duties” refers to activities that an SP performs within a building or complex TRUE or FALSE

A

FALSE

Static duties are activities that the SP perform from a single place usually a fixed
Post or location such as a gate-house of the entrance to a building lobby.

33
Q

In an emergency the initial first step that an SP should take is to notify

A

Whatever is stipulated in your organization’s emergency response plan

34
Q

SPs must call the police if it is possible that a crime has been committed
TRUE or FALSE

A

TRUE

35
Q

An environmental disaster is an example of

A

Hazards due to human actions

Environmental hazards

BST manual flashcards (4 decks)

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