SEGMENT 2 Study Notes Flashcards
A professional is someone who is characterized as
Effective
Serious
Organized
BusinessLike
What does deportment mean
The way a person conducts himself
The standards for Professional conduct are
Professional Deportment
Professional Appearance
Knowledge skills and qualities
Ethics can be defined as knowing the difference between _______ and recognizing one’s moral duties and obligations
Right and wrong
Good and bad
Stereotyping is defined as
Internalized inaccurate beliefs about people
What are the elements of a customer service orientation
Appearance
Demeanour
Problem solving
What is a bias
Derived from stereotypes that a person holds about others
Based on absence of accurate information
How can you resist stereotyping
Keep an open mind
Treat all individuals with respect
Know the community in which you are providing security for
What should an SP do if approached by the media during an investigation
Refer them to a representative of the SP employer or client
What is the difference between public and private security
Public security is funded by taxes and private security is funded privately
Public security are police forces where private is security professionals
Examples of assignments SP could take on
Alarm monitoring Use of guard dogs K9 Mobile patrol Static/ Site security Special events security Loss prevention Dispatch Concierge (Door Supervisors) Executive protection/ VIP security
What is the core function of security personnel
To protect people and property from
Various types of hazards
What is a hazard caused by human actions
Crimes against persons Crimes against property Sabotage or corporate espionage Civil disturbance Accidents Medical emergencies Environmental disasters
What are the 3 basic steps involved in incident response
Assess
Plan
Act
Re-assess
What must an SP keep in mind at an incident scene
Do not touch anything
Secure the area and limit access
Note any changing conditions
Make a detailed record
What are emergency situations a SP may find themselves in
Fires
Medical emergencies
Severe weather and environmental disasters
Chemical spills
Radiation release
Utility failure
Structural failure
Which agency provides emergency medical response services
Fire department
BC Ambulance
What is the role of police
Prevent crime
Detect crimes
Apprehend offenders
Which agency is responsible for issuing licenses to SPS
Security programs
Police technology division
Ministry of public safety
Solicitor general
When interacting with emergency services what data should be recorded in SPs notebook
Emergency services personnel’s name rank and badge number
Incident or case file number
Specifics of the information provided by the SP to emergency services
What should a SP do when dealing with a representative of regulatory agency
Clearly identify yourself as an SP
Be professional
Keep the clients policies and interests in mind
Assist the agency representatives where possible
Avoid interfering with the agency’s process and function
Document the interaction
What does SSA stand for
Security services act
What does SSA REGULATE
Security guards
Loss prevention personnel
Doorpersons at a licensed liquor establishment
Bodyguards
Which regulatory agency may an SP come into contact with
Security programs and police Technology division, Ministry of publicar safety and solicitor general
WorkSafe BC
Liquor control and licensing branch
Office of fire commissioner
Ministry of forests, lands and natural resources operations and range
Ministry of environment
Ministry of health
Gaming policy and enforcement branch
Fisheries and oceans Canada
Port authority
Municipal government
What term refers to skilled practitioners who is effective, skilled , businesslike and competent
Professional
How should SPs begin every encounter with a subject
Correctly identifying yourself, including your function and main concern
Describing the course of action that you would like the other person to take
If an SP becomes aware of unethical or illegal practices by a fellow employee what must an SP do
Inform the appropriate authority
SP must report possible hate crimes to the police TRUE or FALSE
TRUE
The police may enter private property when
Responding to a call from an SP, property owner or customer
Executing a warrant to arrest or to search people or property
In fresh pursuit of a suspect
Responding to a crime in progress
Responding to an emergency
What are two types of private security
Contract security and in-house security
When protecting against environmental hazards the SPs main goal is identify and prevent situations that would put the client and company at risk TRUE or FALSE
TRUE
The term “static duties” refers to activities that an SP performs within a building or complex TRUE or FALSE
FALSE
Static duties are activities that the SP perform from a single place usually a fixed
Post or location such as a gate-house of the entrance to a building lobby.
In an emergency the initial first step that an SP should take is to notify
Whatever is stipulated in your organization’s emergency response plan
SPs must call the police if it is possible that a crime has been committed
TRUE or FALSE
TRUE
An environmental disaster is an example of
Hazards due to human actions
Environmental hazards
