Sections 5-7 Flashcards
Quantitative techniques?
- Questionnaires/Surveys
- Activity Sampling
- Doc analysis
Observation method where the observed describes each step as they perform it
Protocol analysis
Observation method that entails working in an environment for an extended period of time
Ethnographic studies
What is scenario analysis?
Describing a task from trigger through to completion
Which techniques are not suitable for agile requirements elicitation?
Surveys, Questionnaires, Activity Sampling
Methods of documentation after investigation
- Rich pictures
- Mind maps
- Swim lane diagram, fishbone diagram, spaghetti map
What are the two obscure stakeholder categories?
- Regulators
- Competitors
Power Interest Grid categories
- Low power and low interest - ignore
- Low power and mid-high interest - keep informed
- Mid power and any interest - keep on side
- High power and low interest - watch
- High power and mid interest - keep satisfied
- High power and high interest - active management
Types of stakeholder attitudes
- Champion
- Supporter
- Neutral
- Opponent
- Blocker
- Critic
What is a method other than power interest grid to manage stakeholders?
RASCI chart (Responsible, Accountable, Support, Consulted, Informed)
Three levels of modelling business processes
- Enterprise level (value stream)
- Event-response level (process model - this is the customer’s view also)
- Actor-task level (procedural)
Techniques to create process models at enterprise level
- SIPOC (Supplier, Input, Processes, Output, Customer)
- Value Chain Analysis or Michael Porter’s value chain
- Value proposition
Where would you find support activities in the structure of processes and give some example of those
Not in the enterprise level. These include HR, tech, procurement, infrastructure etc
