Section 2 – Human Resources...

Question 1

Authority.

Answer 1

The right to command and make decisions.

Question 2

Chain of Command.

Answer 2

The route through which orders are passed down in the hierarchy.

Question 3

Delegation.

Answer 3

Authority to pass down from superior to subordinate.

Question 4

Formal Organisation.

Answer 4

The internal structure of a business as shown by an organisation chart.

Question 5

Hierarchy.

Answer 5

The order or levels of responsibility in an organisation from the lowest to the highest.

Question 6

Organisational Chart.

Answer 6

A diagram that shows the different job roles in a business and how they relate to each other.

Question 7

Span of Control.

Answer 7

The number of people a person is directly responsible for in a business.

Question 8

Subordinates.

Answer 8

People in the hierarchy who work under the control of a senior worker.

Question 9

Department.

Answer 9

A section in a business where all employees have similar skills and specialise in particular activities.

Question 10

Communication.

Answer 10

The sending & relieving of messages.

Question 11

Communication Barriers.

Answer 11

Things that get in the way of communication.

Question 12

Communication Channels.

Answer 12

Routes along which information might travel in a business.

Question 13

Communication Media.

Answer 13

The different methods by which information can be sent.

Question 14

Formal Communication.

Answer 14

The use of recognised channels when communicating.

Question 15

Informal Communication.

Answer 15

The use of non-approved channels when communicating.

Question 16

External Communication.

Answer 16

Communication between the business and those outside such as customers, investors or the authorities.

Question 17

Internal Communication.

Answer 17

Communication between people inside the business.

Question 18

Curriculum Vitae.

Answer 18

A document used by a job seeker which lists personal details, qualifications, work experience, referees and other details.

Question 19

External Recruitment.

Answer 19

Appointing workers from outside the business.

Question 20

Internal Recruitment.

Answer 20

Appointing workers from inside the business.

Question 21

Job Description.

Answer 21

A document that shows clearly the tasks, duties and responsibilities expected of a worker for a particular job.

Question 22

Person Specification.

Answer 22

A personal profile of the type of person needed to do a particular job.

Question 23

Contract of Employment.

Answer 23

A written agreement between an employer and an employee in which each has certain obligations.

Question 24

Discrimination.

Answer 24

Favouring one person over another. For example, in the EU it is unlawful to discriminate on grounds of race, gender, age and disability.

Question 25

Employment Tribunal.

Answer 25

A court, which deals with cases involving disputes between employers and employees.

Question 26

Unfair Dismissal.

Answer 26

Where a worker is dismissed illegally by a business.

Question 27

Induction Training.

Answer 27

Training given to new employees when they first start a job.

Question 28

Off-The-Job Training.

Answer 28

Training that takes place away from the work area.

Question 29

On-The-Job Training.

Answer 29

Training that takes place while doing the job.

Question 30

Hygiene Factors (Herzberg’s).

Answer 30

Things at work that result in dissatisfaction.

Question 31

Training.

Answer 31

A process, which involves increasing the knowledge and skills of a worker to enable them to do their job more effectively.

Question 32

Job Satisfaction.

Answer 32

The pleasure, enjoyment or sense of achievement that employees get from their work.

Question 33

Maslow’s Hierarchy of Needs.

Answer 33

The order of people’s needs starting with basic human needs.

Question 34

Motivation.

Answer 34

The desire to achieve a goal.

Question 35

Motivators (Herzberg’s).

Answer 35

Things at work that result in satisfaction.

Question 36

Physiological Needs.

Answer 36

The basic needs of humans for their survival.

Question 37

Social Needs.

Answer 37

The need of humans to communicate, develop friendship and belong.

Question 38

Bonus Systems.

Answer 38

A payment in addition to the basic wage for reaching targets or in recognition for service.

Question 39

Commission.

Answer 39

A payment based on the value of sales, usually a percentage of sales made.

Question 40

Gross Pay.

Answer 40

Pay before deductions.

Question 41

Net Pay.

Answer 41

An employee’s take home pay, i.e. pay after deductions such as income tax and pension contributions.

Question 42

Overtime.

Answer 42

A rate of pay above the normal rate to compensate employees for working extra hours.

Question 43

Performance Related Pay.

Answer 43

A payment system designed for non- manual workers where pay increases are given if performance targets are met.

Question 44

Piece Rate.

Answer 44

A payment system where workers receive an amount of money for each unit produced.

Question 45

Profit Sharing.

Answer 45

Workers are given a share of the profits, usually as part of their pay.

Question 46

Salary.

Answer 46

Pay, usually to non-manual workers, expressed as a yearly figure but paid monthly.

Question 47

Time Rate.

Answer 47

A payment system based on the amount of time employees spend at work.

Question 48

Fringe Benefits.

Answer 48

‘Perks’ over and above the normal wage or salary.

Question 49

Job Enrichment.

Answer 49

Making workers’ jobs more challenging by giving them opportunities to be creative and take on responsibility.

Question 50

Job Rotation.

Answer 50

Allowing workers to change jobs from time to time.