Section 2 – Human Resources... Flashcards
Authority.
The right to command and make decisions.
Chain of Command.
The route through which orders are passed down in the hierarchy.
Delegation.
Authority to pass down from superior to subordinate.
Formal Organisation.
The internal structure of a business as shown by an organisation chart.
Hierarchy.
The order or levels of responsibility in an organisation from the lowest to the highest.
Organisational Chart.
A diagram that shows the different job roles in a business and how they relate to each other.
Span of Control.
The number of people a person is directly responsible for in a business.
Subordinates.
People in the hierarchy who work under the control of a senior worker.
Department.
A section in a business where all employees have similar skills and specialise in particular activities.
Communication.
The sending & relieving of messages.
Communication Barriers.
Things that get in the way of communication.
Communication Channels.
Routes along which information might travel in a business.
Communication Media.
The different methods by which information can be sent.
Formal Communication.
The use of recognised channels when communicating.
Informal Communication.
The use of non-approved channels when communicating.
External Communication.
Communication between the business and those outside such as customers, investors or the authorities.
Internal Communication.
Communication between people inside the business.
Curriculum Vitae.
A document used by a job seeker which lists personal details, qualifications, work experience, referees and other details.
External Recruitment.
Appointing workers from outside the business.
Internal Recruitment.
Appointing workers from inside the business.
Job Description.
A document that shows clearly the tasks, duties and responsibilities expected of a worker for a particular job.
Person Specification.
A personal profile of the type of person needed to do a particular job.
Contract of Employment.
A written agreement between an employer and an employee in which each has certain obligations.
Discrimination.
Favouring one person over another. For example, in the EU it is unlawful to discriminate on grounds of race, gender, age and disability.
Employment Tribunal.
A court, which deals with cases involving disputes between employers and employees.
Unfair Dismissal.
Where a worker is dismissed illegally by a business.
Induction Training.
Training given to new employees when they first start a job.
Off-The-Job Training.
Training that takes place away from the work area.
On-The-Job Training.
Training that takes place while doing the job.
Hygiene Factors (Herzberg’s).
Things at work that result in dissatisfaction.
Training.
A process, which involves increasing the knowledge and skills of a worker to enable them to do their job more effectively.
Job Satisfaction.
The pleasure, enjoyment or sense of achievement that employees get from their work.
Maslow’s Hierarchy of Needs.
The order of people’s needs starting with basic human needs.
Motivation.
The desire to achieve a goal.
Motivators (Herzberg’s).
Things at work that result in satisfaction.
Physiological Needs.
The basic needs of humans for their survival.
Social Needs.
The need of humans to communicate, develop friendship and belong.
Bonus Systems.
A payment in addition to the basic wage for reaching targets or in recognition for service.
Commission.
A payment based on the value of sales, usually a percentage of sales made.
Gross Pay.
Pay before deductions.
Net Pay.
An employee’s take home pay, i.e. pay after deductions such as income tax and pension contributions.
Overtime.
A rate of pay above the normal rate to compensate employees for working extra hours.
Performance Related Pay.
A payment system designed for non- manual workers where pay increases are given if performance targets are met.
Piece Rate.
A payment system where workers receive an amount of money for each unit produced.
Profit Sharing.
Workers are given a share of the profits, usually as part of their pay.
Salary.
Pay, usually to non-manual workers, expressed as a yearly figure but paid monthly.
Time Rate.
A payment system based on the amount of time employees spend at work.
Fringe Benefits.
‘Perks’ over and above the normal wage or salary.
Job Enrichment.
Making workers’ jobs more challenging by giving them opportunities to be creative and take on responsibility.
Job Rotation.
Allowing workers to change jobs from time to time.
