Section 2

Question 1

Define Planning

Answer 1

Planning is where a frm prepares for the future. This can be done via the creation of an organizationl chart which shows the duties and responsibilities of all personnel employed

Question 2

Define Directing

Answer 2

Directing is where a firm gives instructions to employees to ensure that they know what they have to do

Question 3

Define Motivitating

Answer 3

Motiviating is where employees are influenced to take the right action to get the tasks done

Question 4

Define Delegating

Answer 4

Delegating refers to the sharing of responsibilities to suboordinates to ensure that the tasks are done

Question 5

Define Controlling

Answer 5

Controlling is where the firm determines wheter or not objectives are being met by a system of appraisals and the corrective measures are taken if the objectives arent being met

Question 6

Define Coordinating

Answer 6

Coordinating is where the functions of a firm are harmonized to ensure that all operations are integrated

Question 7

Define Organizing

Answer 7

Organizing is where the firm ensures that everything is at the right place at the right time. This is done via pulling together resources and integrating them in a way that the goals of the organizations are met

Question 8

What are managements responsiblities to:
Customers
Society

Answer 8

Customers - To ensure availability and production of quality goods and services as well as ensuring that pricing is competitive

Society - to operate whithin the law carrying out fair business practices as well as supporting charitable organizations to increase their image in society

Question 9

What are managements responsiblities to:
Employees
Owners

Answer 9

Employees - To provide proper training, adequate working conditions and to maintain good relationships with staff. Adequate salaries should be given as well as incentives

Owners - Maximize Profits to ensure owners get a return on their investments. They should also not invest in any business ventures without seeking the approval of the owners

Question 10

What are managements responsiblities to:
Government

Answer 10

Government - To abide by the law as well as pay sufficient corporation taxes. They should also ensure that accurate deductions are being made to worker’s salaries such as NIS and Income Tax.

Question 11

What is an Organizational Chart:

Answer 11

An organizational chart is a pictorial representation which shows the structure of a firm. It is mainly used to clarify relationships between managers and employees and involves the rules, procedures and staff positions needed to conduct different aspects of the business.

Question 12

Name 5 characteristics of a good leader

Answer 12

Intelligent
Courageous
Stays focused under pressure
Creative
Motivating towards other

Question 13

What is an autocratic leadership style

Answer 13

Autocratic leadership style is where management does the thinking and gives responsibilites to suboordinates and decision making is done whithout suboordinates

Question 14

What is laissez-faire leadership style

Answer 14

Laissez Faire leadership style is where the leader does little to no work and leaves the work for the group to do without his participation. This leadership style can usually only work with highly motivated and skilled personnel

Question 15

What is a democratic leadership style

Answer 15

Democratic leadership style is where the leader makes decision while consulting a team but still keeping control of the team. The leader and group will join together in the actions

Question 16

What are some internal sources of conflict

Answer 16

Competition for promotions or ratings
Different workers may share different ideas
Competition for resources
Lack of communication
Improper leadership style

Question 17

Name and explain the 2 employer conflict stategies

Answer 17

Lock Out- This is where employers instruct workers who take industrial action to stay home and they are banned from the premises
Scab Labour - Where workers may be taking industrial action, employers will hire temporary workers to replace those taking action

Question 18

What is picketing and stirking

Answer 18

Picketing - This is where workers gather in front of the business to discourage others from entering
Strike - This is where workers boycott working activities and stay home thus decreasing efficiency in the business

Question 19

What is work to rule and go slow

Answer 19

Work to rule - This is where workers intentionally only work to what is stated on their job description
Go slow - This is where workers intentionally work slow without breaching company regulations thus decreasing efficiency for the business

Question 20

What are some guidelines for establishing good relations between managers and employees

Answer 20

Maintain good communication between Employers and Employees
Establish Grievance Procedures
Good Leadership
Provide more challenging work
Keep improving working conditions
Adequate compensation and incentives

Question 21

Define Teamwork

Answer 21

Teamwork refers to 2 or more people pooling their efforts and resources into completing a common goal or objective

Question 22

What are some advantages of teamwork

Answer 22

More ideas and reources from members of the team
Collective Motivation
Increases in productivity and quality of work member
If one member is absent, work can still be done

Question 23

What are two disadvantages of teamwork

Answer 23

Longer decision making process
Cost to train workers how to work as a team may be high