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Business AS Level Definitions CIE > Section 2 > Flashcards

Section 2 Flashcards

1
Q

Manager

A

Responsible for setting objectives, organising resources And motivating staff so that the organisations aims are met

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2
Q

Leadership

A

The art of motivating a group of people towards achieving a common objective

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3
Q

Autocratic leadership

A

Styles of leadership that keeps all the decision-making at the centre of the organisation

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4
Q

Democratic leadership

A

Style of leadership that promotes active participation of workers in taking decisions

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5
Q

Paternalistic leadership

A

Style based on the approach that the manager is in a better position than the workers to know what is best for the organisation

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6
Q

Laisses-fair leadership

A

Style that leaves much of the business decision-making is left to the workforce – hands off approach

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7
Q

Informal Leader

A

A person who has no form of authority but has the respect of Colleagues and some power over them

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8
Q

Emotional intelligence

A

Ability of managers to understand their own emotions, and those of the people they work with, to achieve better business performance

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9
Q

Motivation

A

The internal and external factors that stimulate people to take actions that lead to achieve a goal

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10
Q

Self actualisation

A

A sense of self fulfilment reached by feeling enriched and developed by what one has learnt and achieved

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11
Q

Motivators – Motivating factors

A

Aspects of a workers job That can lead to positive job satisfaction, such as achievement, recognition, meaningful and interesting work and advancement at work

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12
Q

Hygiene factors

A

What can lead to job dissatisfaction, such as pay, working conditions, status and over suspension by managers

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13
Q

Job enrichment

A

Aims to use the full capabilities of workers Giving them the opportunity to do more challenging and fulfilling work

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14
Q

Timebased wage rate

A

Payment to a worker made for each period of time worked

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15
Q

Piece rate

A

A payment to Worker for each unit produced

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16
Q

Salary

A

Annual income what is usually paid on a monthly basis

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17
Q

Commission

A

A payment to salesperson for each sale made

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18
Q

Bonus

A

Payment made in addition to the contracted wage/salary

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19
Q

Performance related pay

A

A bonus scheme to reward staff for above average work performance

20
Q

Profit-sharing

A

A bonus based on the profit of the business, usually paid in proportion to a basic salary

21
Q

Fringe benefits

A

Benefits given, separate from pay, by an employer to some or all employees

22
Q

Job rotation

A

Increasing the flexibility of employees and variety of work done, by switching from one job to another

23
Q

Job enlargement

A

Attempting to increase the scope of a job by broadening/deepening tasks undertaken

24
Q

Job redesign

A

The restructuring of a job, usually with employees involvement and agreement, to make Work more satisfying, interesting, challenging

25
Q

Quality circles

A

Voluntary groups of workers to meet regularly to discuss work related problems

26
Q

Work participation

A

Workers actively encouraged to become involved in the decision making within the organisation

27
Q

Team working

A

Production is organised so that groups of workers undertake complete unit of work

28
Q

Human resource management – HRM

A

The strategic approach to the effective management of an organisations workers so that they can help the business gain competitive advantage

29
Q

Recruitment

A

Process of identifying the need for a new employee, defining the job to be filled and type of person to fill it And attracting suitable candidate for the job

30
Q

Selection

A

A series of steps where candidates are interviewed, tested and screened before choosing the most suitable person for the vacant spot

31
Q

Person specifications

A

Detailed list of qualities, skills, qualifications that a successful applicant will need to have

32
Q

Job description

A

The key points about the job to be filled; stating key tasks and responsibilities

33
Q

Employment Contract

A

Legal document that says of the terms and conditions governing a workers job

34
Q

Labour turnover

A

Measure the rate at which employees are leaving organisation

No. employees leaving in a year
Average no. people employed. X100

35
Q

Training

A

Work related education to increase workforce skills and efficiency

36
Q

Introduction training

A

Introductory training program to familiarise new recruits with this system used in the business and the layout of the business

37
Q

On the job training

A

Instructions at the place of work on how a job should be carried out

38
Q

Off the job training

A

All training undertaken away from the business

39
Q

Employment appraisal

A

The process of assessing the effectiveness of an employee judged against preset objectives

40
Q

Dismissal

A

Being dismissed or sacked from a job due to incompetence or breach in judgement

41
Q

Unfair dismissal

A

Ending a workers employment contract for a reason that the law records as being unfair

42
Q

Redundancy

A

A job is no longer required, the employee doing the job becomes unnecessary through no fault of their own

43
Q

Work life balance

A

A situation In which employees are able to give the right amount of time and effort to work and the personal life

44
Q

Equality policy

A

Practices and processes aimed at achieving a fair organisation where everyone is treated in the same way and has the opportunity to fulfil the potential

45
Q

Diversity policy

A

Practices and processes aimed at creating a mixed workforce and placing positive value on diversity in a workforce

46
Q

Target setting

A

Related to MBO; Enables the stuff to get direct feedback on their performance

47
Q

Delegation and empowerment

A

Involves passing down of authority to workers

Business AS Level Definitions CIE (5 decks)

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