section 2

Question 1

Motivation

Answer 1

the reason why employees want to work hard and effectively for the business

Question 2

Wage

Answer 2

payment for work, usually paid weekly, can be in cash or in bank account

Question 3

Salary

Answer 3

payment for work, usually paid monthly, into bank account

Question 4

Commission

Answer 4

payment relating to number of sales made

Question 5

Profit sharing

Answer 5

proportion of company’s profits are paid to employees

Question 6

Fringe benefits

Answer 6

non-financial rewards given to employees

Question 7

Job satisfaction

Answer 7

enjoyment derived from feeling that you have done a good job

Question 8

Job rotation

Answer 8

involves workers swapping round and doing a specific task for a specific time the changing again

Question 9

Job enlargement

Answer 9

extra tasks of similar level of work are added to worker’s job description

Question 10

Job enrichment

Answer 10

looking at jobs and adding more tasks that require more skill and/or responsibility

Question 11

Span of control

Answer 11

number of subordinates working directly under a manager

Question 12

Autocratic leadership

Answer 12

where the manager expexts to be in charge of the business and to have their orders followed

Question 13

Democratic leadership

Answer 13

gets other employees invovled in decision making

Question 14

Laissez-faire leadership

Answer 14

makes broad objectives known to workers, they are left to make their own decisions and organise their work

Question 15

Trade union

Answer 15

group of workers who have joined together to ensure their interests are protected

Question 16

Recruitment

Answer 16

the process from identifying that the business needs to employ someone up to the point at which applications have arrived at business

Question 17

Job analysis

Answer 17

identifies and records the responsibilities and tasks relating to a job

Question 18

Job description

Answer 18

outlines the responsibilities and duties to be done by employee to do a specific job

Question 19

Job specification

Answer 19

outlines requirements, qualifications, expertise, etc. for a specified job

Question 20

Internal recruitment

Answer 20

vacancy is filled by someone who is an existing employee of the business

Question 21

External recruitment

Answer 21

vacancy filled by someone who is not an existing employee and new

Question 22

Induction training

Answer 22

introduction given to new employee explaining firm’s activities, customs and procedures and introduce to other workers

Question 23

On-the-job training

Answer 23

person is trained by watching more experienced worker doing the job

Question 24

Off-the-job training

Answer 24

person being trained away from workplace, by specialist trainers

Question 25

Redundancy

Answer 25

employee is no longer needed, so loses his job; not because of unsatisfactory work