section 1: the lifeguard and the law Flashcards

1
Q

what are the essential traits and skills required to be an excellent lifeguard 5

A
maintaining a positive attitude
being proffessional
maintaining observation
providing good supervision
early intervention
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2
Q

attributes of a lifeguard 6

A
strong communicator
excellent team player
able to lead
anticipate problems
extremely observant
quick thinker
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3
Q

accountability

A

taking responsibilites for all of your actions including when you are involved in an accident

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4
Q

what must lifeguards do according to the Health and Safety law

A

take reasonable care of their health and others
contribute to safety arrangements with employers
immediately report loss or damage of ppe

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5
Q

what must employers do according to the health and safety law

A

protect the health, safety and welfare of their employees at work, and public
provide good info, instruction, training and supervision
carry out risk assessment in the workplace, review it regularly

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6
Q

operators responsibility on health and safety at work act 1974/78

A

employers responsibility to employees

employers responsibility to the public

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7
Q

operators responsibility on the management of health and safety at work regulations 1999/2000

A
risk assessments
H&S arrangements
arrangements for serious and imminent danger
contact with external services like EAP
capabilities and training
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8
Q

operators responsibility on industry guidance

A

HSE publication, managing health and safety in pools

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9
Q

your responsibility on health and safety at work act

A

take resonable care of yourselves and anyone else effected by your actions
to follow and apply pool safety operating procedures
to cooperate with employer on health and safety matters and ongoing training

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10
Q

what is the corporate manslaughter and homicide act 2007

A

your role is to follow your training, adhere to the procedures set out by your employers and act responsibly when carrying out lifeguard duties

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11
Q

health and safety act 2008

A

follow training

undertake roles and responsibility seriously and in accordance with site procedures

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12
Q

equality act 2010

A

provides legal rights for people with disabilities in the areas of employment, education, access to goods, services, facilities including larger private cliubs and lang based transport services,
buying and renting land or property,
functions of public bodies

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13
Q

safeguarding vunerable groups act 2006 and protection of vunerable groups act 2007 and safeguarding vunerable groups order 2007

A

dbs check

follow procedures to protect harm from vunerable groups

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14
Q

management of h&s at work regulations 1999

A

employers set out
risk assessments
h&s arrangements such as consulting with you, operating procedures or emergency procedures, training
capability and training
lifeguards:
cooperate with employer by upholding arrangements to protect people
attend and follow the training provided
do not interfere with these arrangements
or any equipment you are provided with
to engage with employer if you feel more can be done toprotect the safety of everyone who uses or works in the facility

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15
Q

control of substances hazardous to health regulations 2002

A

requires employers to control from substances that are hazardous to health

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16
Q

registration, evaluation, authorisation and restriction of chemicals 2008

A

requires people who place chemicals on the market to understand and manage risks with their use. they in turn to also ensure that they provide a high level of protection of human health and the environment from the use of chemicals

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17
Q

first aid regulations 1981 / 1992

A

employer to conduct a first aid needs assessment

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18
Q

manual handling operations regulations 1992

A

follow training and may be required to set up heavy equipment and in extreme cases may have to land a casulty when perfoming an in water rescue

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19
Q

PPE regulations 1992

A

PPE be properly assessed, stored properly, has instructions

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20
Q

health and safety signs and signals regulations 1996

A

.

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21
Q

prohibiiton sign

A

red

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22
Q

warnign sign

A

yellow

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23
Q

mandatory sign

A

blue

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24
Q

emergency escape or first aid sign

A

green

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25
electricity at work regulations 1989/91
employers in charge of electricity | cooperate with employer in line with regulations and to ensure all procedures and training i s upheld.
26
fire legislation act 2010
employer must carry out a fire safety risk assessment and implement and maintain a fire management plan.
27
managing h&s in pools
follow normal operating procedures in NOP and in emergency action plans (EAP)
28
safe supervision for teaching and coaching swimming
risk assessment, safety supervision
29
who are you working in a team with
receptionist, gym, pool, office members
30
what are the lifeguard colours
red and yellow
31
what must lifeguards never take
mobile phones, jewellery
32
how is the customer experience maintained
``` customer care policy customer care charter customer care training customer care rules key performance indicators ```
33
methods for obtaining and replying to customer feedback
``` customer emails or calls comment forms surveys focus groups social media platforms ```
34
methods for obtaining and replying to staff feedback
``` conversations meetings surveys focus groups organisational social media platforms appraisals interviews ```
35
how to prevent a misunderstanding
be approachable and smile establish eye contact be courteous, fair, but firm give reasons for any guidance or instruction do not display anger or use inappropriate language dont try ot intimidate pool users remian calm
36
customer perceptions of lifeguarding
``` they safeguard lives anticipate problems give peace of mind are professional communicate effectively and advise swimmers offer customer service centre representative are friendly ```
37
how to deal with a complaint
listen carefully, ask questions, be sympathetic, recap the issue, apologise, explain the action you are going to take, check that any promised action has been carried out, be polite, positive and professional
38
your role in a NOP
undestand and apply rules of training and procedure communcate with pool users to ensure safety understand and follow the communciation systems follow oyur training
39
how to ensure swimmer safety
``` prevention through education prevention through supervision customer care controlling access preventing unauthorised access ```
40
what happens on an induction
``` basic health and safety employement info staffing arrangements NOP EAP facility operations ```
41
what is the PSOP
pool safety operating procedures. includes NOP and EAP
42
the NOP may include
pool details potential risk dealing with public lifeguard duties
43
an EAP may include
overcrowding disorderly behaviour lighting failure
44
safeguarding is
taking reasonable measures to protect vunerable groups
45
PTSD
follow training
46
admissions policy for children
follow training for their supervision in the pool
47
environmental policy
details of recycling, lighting, pool temperatures, water outlet arrangements, pollution
48
Details of the pool in the NOP
Dimensions Features and equipment Plan of building Locations of equipment and storage
49
What must the lifeguard do with the details of the pool in the NOP
Understand risks Manage pool users who don't understand Follow maintenance and cleaning schedules Use equipment safely and know how tk
50
How long are Olympic pools
50m
51
How long are health club pools
15m
52
Diving boards in pools
1, 3, 5m
53
What might leisure pools include
``` Wave pools, Play equipment Water nets Last rivers Slides Beach areas ```
54
Lifeguarding in outside pools
``` Shelter from sun Sub umbrella Sun cream Sunglasses Drink regularly ```
55
What's a hazard
Something with potential to cause harm
56
What's a risk
How likely it is that harm will actually be caused
57
What's a control measure
Something that is put in place to prevent the hazard causing harm e.g. Wet floor sign
58
What should risk assessments cover
Premises and utilities Tasks and activities People
59
5 steps of a risk assessmnent
1. Identify hazards 2. Decide who might be harmed and how 3. Evaluate risks and decide on precautions 4. Record findings and implement them 5. Review assessment and update if necessary
60
how many lanes does a typical traditional/competition pool have
6-7
61
Example risk factor for premises and utilities
Water quality
62
Example risk factor for tasks and activities
Setting up equipment
63
Example risk factor for swimming
Non swimmers
64
NOP systems of work
Lines of communication and supervision Work rotation Poolside rotation Maximum poolside work times
65
NOP operational systems
Control of access to pools | Safe use of pool covers
66
NOP opening and closing checks
Opening (equipment and alarms) | Closing (all customers have left, fire exits)
67
Hazards in all pools
``` Water depth Troughs, gutters and handrails. Floor surfaces Glare and reflection Drain covers ```
68
Common poolside equipment systems
``` Maintenance Cleaning Dismantling Storage Security Safety checks ```
69
Hazards in some pools
``` Lane ropes Starting blocks and flags Disabled hoist Moveable floors Booms Waves Flumes and slides River rides, rapids and similar features Diving boards and platforms ```
70
What to watch for when scanning
``` Known hazards Swimmer numbers Swimmers submerging Anxiety or concern on users face Swimmers trying to attract your attention Erratic movements The very young Inappropriate behaviour ```
71
How to use your senses for scanning
Listen for cries of help Listen for signals or instructions Smell of alcohol Smell of chemicals or smoke
72
Methods of scanning
Side to side diagonally Up and down diagonally each side getting smaller and smaller Up and down diagonally and side to side diagonally
73
How long should scanning patterns last
10 seconds
74
Never talk on poolside unless
A colleague is passing on vital information You need to speak about rules to prevent an accident A customer asks a question (keep to minimum conversation)
75
How to raise alertness levels on poolside
Change posture Change position Change scanning pattern
76
Other common techniques used whislt scanning by continually identifying
How many male and female swimmers there are, how many are wearing goggles, how many children under eight are in your zone Swimmers that could get into difficulty
77
You should rotate
Every 15-30 minutes., Definitely every 60/90
78
Lifeguard position s could be
Static: in one place like a chair Mobile: patrolling around an area
79
Patrolling lifeguard
Monitor area through observing an allocated zone
80
What might affect pool visibility
``` Glare Reflection Blind spots Pool lighting Turbulence Water clarity ```
81
What should you do if the water clarity goes
Alert supervisor
82
Supervision
Means directing the activity to take more control of the way a pool user behaves
83
Observation
Means watching the activites without talking direct action
84
Early intervention and accident prevention
Asking swimmers to flow rules and advising weak swimmers to stay in the shallow
85
How can lifeguards prevent accidents
Following and applying PSOP Advising pool users Educating pool suers
86
Critical intervention
A person'sife is in danger. Implement EAP
87
Non critical intervention
An accident could happen or events leading to something more similar
88
You should be able to reach any point in the pool within
20 seconds
89
LZVT
Lifeguard visibility test
90
How to rotate lifegaurds
Always have someone watching
91
Uses of technology for lifeguards
``` Drowning detection systems Personal drowning devices Underwater cameras Motion sensors Poolside mirrors ```
92
Types of communication
Whistle Verbal Hand signals Communication equipment and alarms
93
One short whistle
Attract attention of pool user
94
Two short whistles
Attract attention of another lifeguard
95
Three short whistles
Notify that you are taking action
96
One long blast
End of session
97
Hand signals
Stop Look over there Ok Press assistance alarm (hand and palm above head like mo Farrah) First aid resistance required (arms crossed and folded) Call attention (arm raised)
98
Equipment
Two way radio systems Telephones Alarm systems
99
When should you press the alarm
A rescue is happening Serious first aid incident Threat of violence or personal assult Sudden lack of water quality
100
Audible alerts
Wave machine Poolside features Moveable floor Emergency exit door
101
your responsibility on NOP pool user loads
``` know when to call for back up or support headcount record swimmer numbers call for assistance when numbers are nearing maximum follow zone plan ```
102
Lifeguard intervention in fins, snorkels and masks
Intervene and stop their use during general sessions
103
Lifeguard intervention in rubber rings and buoyancy aids
Stop use. | Ensure weak swimmers are supervised
104
Lifeguard intervention on inflatables, mats and other floating equipment
``` Queue safely Use equipment as per rules No jewellery No running Advise safe climbing with gaps between entry Control numberd ```
105
Lifeguard intervention on sub aqua sessions
Ensure nothing starts without qualified instructors
106
Lifeguard intervention on canoeing
Ensure nothing starts without qualified instructor | Follow NOP
107
Lifeguard intervention on swimming lessons and club swimming
Ensure nothing happens without swim teacher
108
Lifeguard intervention on lane swimming
Supervise lanes and ensure everyone swims in the right direction Educate swimmers not to stop Advise people to swim in the right pace lane
109
Lifeguard intervention on water polo
Follow NOP and EAP | Ensure supervisor is there