Section 1

Question 1

The steps involved with passing new laws begin with:

Answer 1

Placing a bill on a committee agenda.

Question 2

If the President receives a bill from the House of Representatives nod the Senate for his approval and does nothing with it:

Answer 2

It depends on whether the House and Senate are in session.

Question 3

A Congressional attempt to override a Presidential veto requires a:

Answer 3

2/3 affirmative roll call vote of the members who are present, providing a quorum is established.

Question 4

A person who tries to influence legislators or other public officials in favor of a specific cause is a:

Answer 4

Lobbyist

Question 5

What is the best way to gain attention for HR issues with Congress?

Answer 5

Participate in Grass Roots efforts.

Question 6

The typical functions of a small business does NOT include:

Answer 6

Strategic Planning

Question 7

With what type of budget are prior budget items used as the basis for new funding?

Answer 7

Incremental

Question 8

Balance sheets represent:

Answer 8

The financial position of the organization.

Question 9

Human Resource branding is most used for:

Answer 9

recruiting high caliber candidates to the organization.

Question 10

The three historic HR roles are:

Answer 10

Advisory, service, and control.

Question 11

The three current HR roles are:

Answer 11

Administrative, operational, and strategic.

Question 12

As an employee advocate, HR managers:

Answer 12

Represent employee needs to management.

Question 13

Information technology creates a transformational impact on HR by:

Answer 13

Expanding the scope and function of the HR Department.

Question 14

In a centralized organizational structure decisions are made by:

Answer 14

Upper management.

Question 15

In which type of organizational structure would it be more difficult to replace the Vice President of Information Technology with a generally trained director form the same firm?

Answer 15

Functional

Question 16

Matrix reporting relationships does not include:

Answer 16

Single chain of command

Question 17

Persons responsible for producing and marketing the organization’s goods or services are:

Answer 17

Line managers.

Question 18

The organizational strategy for a company that wants to create new, innovative products each year would be:

Answer 18

Differentiation

Question 19

Which is not one of the five basic functions all managers perform?

Answer 19

Motivating

Question 20

An organization that is experiencing decline in its organizational life cycle may choose which approach to recover from decline?

Answer 20

Reduce operational costs

Question 21

The unique capability an organization has that creates value and differentiates it from competitors is its:

Answer 21

Core competency.

Question 22

What term describes the basic purpose of an organization?

Answer 22

Mission

Question 23

A “tight labor market” indicates:

Answer 23

Low unemployment

Question 24

Union strength increases during when:

Answer 24

Low unemployment.

Question 25

An organization is undergoing reductions in force, and needs to determine how to better utilize the personnel capabilities more fully. What is the most likely action the HR professional should take?

Answer 25

Meet the key leadership team members to examine skill sets and business requirements.

Question 26

When scanning the environment relative to generational factors, employers waiting to identify technology driven employees may need to attract those persons in:

Answer 26

Generation Y

Question 27

What sacrifices are likely to be necessary when hiring employees in a tight labor market?

Answer 27

Lower skilled workers are hired.

Question 28

A non-traditional workforce does not include:

Answer 28

Minorities

Question 29

The balanced scorecard is a management tool designed for organizational development, providing a picture of the overall organization in all of the following areas EXCEPT:

Answer 29

Sales Processes.

Question 30

Interviews, surveys, and questionnaires are all examples of this method of research.

Answer 30

Primary

Question 31

When analyzing data, the mode is the:

Answer 31

Most frequent score.

Question 32

When evaluating the progress of the acquisition team for meeting projected goals, the most common method for measuring is:

Answer 32

Gantt Charts.

Question 33

What is the best way HR can gain management’s respect?

Answer 33

Become an expert in HR issues as they affect the business.

Question 34

How can HR become more business focused?

Answer 34

Forge external relationships in the business community.

Question 35

HR attempts to anticipate the need for and availability of qualified workers so the organization can meets its future goad and objectives through:

Answer 35

HR planning.

Question 36

The result of inadequate human resource planning may include all of the following except:

Answer 36

The supply of labor is increased.

Question 37

What is the difference between strategic and tactical plans?

Answer 37

A strategic plan develops long-range goals; a tactical plan achieves short-term goals.

Question 38

HR is acting as a strategic partner when it:

Answer 38

Determines the availability of qualified applicants in a city where the organization is considering opening a facility.

Question 39

What is the best approach that could be taken if HR wants to obtain management’s buy-in for HR programs in the organization?

Answer 39

Demonstrate the impact the action makes on the bottom line.

Question 40

A gap analysis compares:

Answer 40

Where we are now with where we need to be.

Question 41

Kurt Lewin’s Theory of Change involves:

Answer 41

Unfreezing, moving, and refreezing.

Question 42

Typically individuals go through five stages when reacting to change. What is not a part of the five stages?

Answer 42

Enthusiasm.

Question 43

All of the following are important HR roles in the change process except for:

Answer 43

Defining the organization’s mission.

Question 44

According to the Department of Labor, all of the following are important characteristics of a profession except:

Answer 44

Advanced degrees

Question 45

As the HR Director, an employee comes to you and resorts being sexually harassed. The employee just “wanted you to know” but didn’t want you to take any action. What is your best course of action?

Answer 45

Follow the organization’s policy and document/ investigate the situation.

Question 46

As the HR leader, you’re putting together some handouts for your training program. What is not considered a violation of copyright law?

Answer 46

Copying Internet information and citing the URL.

Question 47

A pharmacist at a local retail-chain drug store discovers that all the amphetamines have been stolen from the pharmacy. The only persons who could have taken the drugs would be other employees at the drug store. The pharmacist demands that everyone in the sore be given a polygraph test. Is this allowable?

Answer 47

Yes, as long as the polygraph results are not the sole reason for termination of employment.

Question 48

Jim was turned down for a job as Controller for a financial institution a few months ago. He has since filed a complaint with the EEOC after a routine pre-employment check revealed he has a prior bankruptcy filing. What is true of this situation?

Answer 48

The employer must identify the name of organization/agency who issued the report.

Question 49

Strategic organizational social responsibility does not include:

Answer 49

Donating to the local food bank.