Section 1 Flashcards
What is the role of a lifeguard?
To maintain a safe and healthy environment for swimmers
What skills does a life guard need?
-Professional
-Observation
-Supervision
-accident prevention
-early intervention
-rescue
What must lifeguards do ‘health and safety at work act 1974/78’/
Take reasonable care of the heath and safety of themselves and others
What are the qualities of a lifeguard?
-communicator
-teamwork
-lead
-observant
-calm
-good with people
List some important acts
-The heath and safety at work act 1974
-The equality act
-The corporate manslaughter and homicide act 2007
-safeguarding vulnerable groups act 2006
List some important regulations
-COSHH control of substances hazardous to health
-Manual handling operations regulations
Why is it important to work as a team?
-more effective
-confidence
What are some uniform requirements and why
-The correct uniform
-equipment to aid you
looks professional
Outline the customer care policy
How to behave around customers
-Training for staff
-Key performance indicators
-rules
-collecting feedback
-replying to feedback
How might you behave with a customer?
-Listen
-friendly
-smile
-helpful
-respectful
-fair but firm
How would you deal with a complaint?
-Listen to get full details
-ask questions
-sympathetic
-recap issue
-apologise
-explain what you are going to do
-polite
What is PSOP?
pool safety operating procedures
contains the EAP and NOP
What is an NOP and what may it include?
normal operating procedure
-pool details
-risks
-dealing with the public
-duties and responsibilities
-operaltional systems
-alarms
-first aid supplies
What is an EAP and what may it include?
Emergency action plan
-overcrowding
-fire
-casualty in water
-bomb threat
-violence
-lost child
-lack of water clarity
-blood, vomit ect in water
Name the types of pool
-Leisure: slides, wave pools
-diving
-Competition
-health club
-outdoor/lido
What is a hazard
potential to cause harm
what is a risk
how likely it is that the harm will actually be caused
what is a control measure
put in place to to prevent hazard
What could be a hazard in the pool?
-depth
-vunerable swimmers
-wet floors
-play fighting
define supervision
directing the activity to control pool users
define observation
watching the activities with no dirtecting
discuss the early intervention technique
prevents a rescue
-critical; life in danger
-non critical: could leead to something serious
what is the 10:20 scanning system
scan zone in 10 seconds
reach incident in 20 seconds
what are the different types of sessions
programmed like lessons or club swimming
unprogrammed like general swim that are higher risk
what might yiu look for whilst scanning/
-hazards
-numbers
-submerging swimmers
-anxiety
-young
How can yiu miantain concentration
-dont talk
-check posture
-position
-change sacnning technique
What may hide a casulaty from yiu
-glare
-lighting
-blind spots
-turbulance
What do the types of wistle mean
one blast- attention of pool user
two blasts- attention of lifeguard
three blasts- taking emergency action
one long blast- pool to be cleared
