Section 1 Flashcards
What do UX designers do?
UX designers employ design skills, processes, and knowledge to improve customers interactions and experiences with a variety of products and service, digital and otherwise.
For any given project, the UX designer maintains a balancing act between designer and scientist while adhering to the following what four stages?
User research. Design. Testing. Implementation.
What is the product managers role?
The product managers role is to make sure product is competitive and solves a problem and overseas the work of designers and programmers to make sure they are working towards the agreed-upon vision.
What is a developer?
A developer is an engineer who works on the actual software code. This could include mobile, backend, frontend, machine learning etc.
What is the role of the designer?
The role of the designer is anyone working on the aesthetics of the software. This could include UX designers,UI designers, Visual designers, And graphic designers.
What is the job of a UX designer?
The job of a UX designer is to flush out how the pieces Of the product work together and conduct research to ensure that the product and its future iterations are effective for the users
What are six typical deliverables of a UX designer?
User personas. Usability testing results in analysis. User research findings. He’s are flows. Information architecture. Wire frames or Proto types of various design Fidelity.
When it comes to working with other team members within a product team what does a general workflow look like?
Finalized wired frames or prototypes are handed off to a UI designer to bring to life by a visual details, and after all the design work has been finished, final implementation is then handled by the development team.
What are the top two things that come to mind when you think of experience design?
Computers. Mobile phones.
Walt Disney pioneered Que focuses on improving the experience of waiting? What is Que psychology?
Que psychology focuses on improving the experience of waiting.
Define way finding?
The orientation and navigation of people or animals in a physical space.
Who is the father of UX or user experience?
Don Norman came up with this phrase during his time in Apple.
User experience refers to what?
It refers to any interaction a user has with the product or service.
Give to examples of a user experience?
An app. A website.
What three things is a user considering in regards to user experience when using an app or website?
Is the product easy to navigate. Is it easy to find the information you need. Is it easy to complete the desired task. Creating products and features that are relevant, logical and a pleasure to use.
What is feng Shui?
It literally translates as a wind and water, and refers to the spiritual arrangement of objects EG furniture in relation to the flow of energy or chi in practice, things we is all about arranging your surroundings and the most optimal, harmonious or user-friendly way, be it an office, bedroom or entire building. It concerns everything from layout and framework to materials and colors.
What is the goal of UX design?
To create an intuitive user-friendly experience.
The ancient Greeks develop to what in 500 BC?
Ergonomics
You UCD?
User centered design
User centered design is sometimes referred to as what?
HCD or human centered design.
How does UCD put the user at the center of all design decisions?
It does so by prioritizing users needs and requirements.
Hey good UX designer uses what principles?
UCD principles to ensure that the user is always at the center of the design process.
As a UX designer, it’s not enough to understand what her user needs. You need to go one step further and do what?
You need to go one step further and understand what motivates your users.
Who was the first person to describe human motivation in a structural framework?
Abraham Maslow in 1943.
What was Abraham Maslow’s famous theory called?
Maslow’s hierarchy of needs
What are the five stages the Abraham Maslow says human motivation generally move through?
Physiological needs. Safety and security. Social belonging. Self-esteem. Self actualization.
Physiological needs?
Basic human needs such as air, food, and water.
Safety and security?
Needs such as personal security, financial security, and health. A home, steady job, and secure income can go along way towards fulfilling his needs.
Social belonging?
Social belonging or needs related to the feeling of love and belonging. Human beings have a need to belong to groups. These groups can be big, like a works place or sports team, or small, like a family or significant other.
Self-esteem?
Needs related to how we feel about ourselves. Human beings have a need to be respected and valued, Both by others and themselves.
Self actualization?
Once all the previous needs have been fulfilled, human reach what Maslow calls self actualization. Only then can we attempt to realize our full potential and be all that we can be.
What are the five steps in the design hierarchy of needs?
Functionality. Reliability. Useability. Proficienty. Creativity.
Functionality?
If basic functionality needs are not met, users will abandon the product. Eventually, the product will cease to exist.
Reliability?
The product must function consistently, and they users documents and data must be safe.
Usability?
The design of the product must be intuitive and easy to use, reducing the likelihood of user errors
Proficiency?
This level speaks to product maturity. The product not only meets base level functionality but also goes above and beyond I help in the user meet goals they have may have not otherwise anticipated
Creativity?
This is where form, function, and use ability come in. A product that achieves this level moves beyond having users and instead fans. These fans evangelize and promote the product. Think about the major competitors in various industries. Some users live by Apple‘s products while others wouldn’t be caught dead using Apple products. A similar phenomenon exist in the game industry, with some gamers preferring Sony, some Microsoft, and others Nintendo.
What is an example of iPhone functionality?
The iPhone mount basic needs such as making and receiving calls and sending text messages.
Example of iPhone reliability?
The software and hardware were both very reliable. You could check your email without the app crashing, and accidentally drop in the device wouldn’t necessarily lead to a cracked or broken phone.
Example of iPhone proficiency?
The phones design and user centered focused made intuitive and easy to use.
Example of iPhone proficiency?
The iPhone introduced features users didn’t even know they need it. In the beginning, things as simple as email and Internet access revolutionary concepts for a mobile device, but nowadays we can even call taxis, check our bank balances, and identify catchy songs using an assortment mobile apps.
Examples of iPhone creativity?
The iPhone sported asleep design and came with unique, touch based interactions.
What does FBM stand for?
The fog behavior model
What is the fog behavior morning?
It states that three components must occur simultaneously to have a tangible effect on behavior, motivation, ability, And prompt also knowing a design as a trigger
Summarize the fog behavior
Model into a formula?
Behavior=morivation X ability X prompt
The creation or the extension have a behavior must involve the following three items?
A motivated group or individuals. The fundamental ability to To complete the action itself. A prompt to engage, remind, produce, or cokes a group or individuals to complete action.
In the fog behavior model what is another term that is used for action line?
Behavior threshold
What are the two type of prompts in the fog behavior model?
Internal prompts. External prompts.
What is an internal prompt?
Includes loneliness, boredom, hunger feelings that are universal to the human condition.
What is an external prompt?
Typically involves outside factors like the ease of using a mobile app for finding a local restaurant.
As designers we typically focus on what type of prompts?
External props as elements we can build into our products and services.
Give eight examples of external prompts?
Text messages. Push notification. Sells calls. Advertisement. In application or on-site notifications i.e., read Facebook notifications. Event scheduled in calendar. Alarm or alert. Contextual notification based on time or location.
What are fogs seven strategies to influence behavior?
Reduction. Tunneling. Tailoring. Suggestion. Self monitoring. Surveillance. Conditioning.
Reduction?
Simplifies a task that the user is trying to do
Tunneling?
Guides a user through a sequence of activities, step-by-step.
Suggestion?
Gives suggestions to the user at the right moment and in the right context.
Self monitoring?
Enables the user to track their own behavior in order to change it and achieve a predetermined outcome.
Surveillance?
Observes the user overtly to increase a target behavior.
Conditioning?
Relies on providing reinforcement or punishment to the user in order to increase a target behavior.
What is the enemy of motivation?
Friction
Friction?
Friction is defined as interactions that inhibit people from intuitively and painlessly achieve their goals within a digital interface.
What is user center design?
It is a framework that places the users at the center of the design and development process. It focuses on who will be using the product, the task that they need to complete while using the product, and the environment and which they’ll use the product i.e., the products context of use.
What is UCD?
User center design
UCD address as what?
You see Dee addresses the whole user experience and aims to improve human well-being by creating products that are useful, usable, and accessible. This is achieved through focusing on usability and employing a user driven evaluation and iteration process.
What is another way to say user centered design?
Human centered design for HCD
What are some of the differences with human centered design versus user centered design?
Human centered design broadens the focused considered the impact on all stakeholders who might be affected by the design of a system or product beyond just the end-users direct interaction with the system or product itself.
What is human computer interaction or sometimes called HCI?
HCI aims to understand how people interact with computer systems and to what degree computer systems are designed to facilitate successful interactions with humans. HCI, therefore, is a broader and separate field from UCD, though both practices share some similarities in their aim to designed for human/user needs and capabilities.
What are the three main phases of UCD or user centered design?
Discover. Concepting. Prototyping and user testing.
What does the term discovery mean?
The goal of this phase is to identify those will be using your product, the conditions they’ll use it under, any business requirements you might have, and finally, these user needs of your product. To put it simply, this is where you determine what it is you’re building. This phase typically consist of competitive analysis, audience definition, user scenarios and surveys.
What does the term concepting mean?
This phase is all about creating design solutions and address your business and user requirements. You’ll be crafting wire frames, user flows, mock ups, and finalized interface designs.
What does the term prototyping and user testing mean?
During this phase, he’ll determine if your design solution is effective via User testing, Ideally with actual users. Will discuss specific methods of testing later on in the course.
What are the four sub stages of discovery?
Competitive analysis. Audience. User scenarios. Contant survey.
Competitive analysis?
Before you do anything else, you need to understand the competition in your space to decide how your software will compete.
Audience definition?
Making informed design decisions is impossible without first identifying the recipients of your design.
User scenarios?
By creating scenarios in which your potential users will need your software to accomplish a goal, you can identify features and functions crucial to the success of your app.
Contant surveys?
Surveys are a great way to learn about your audience and HONNE in on functions that might address their needs.
What are the four sub stages of concepting?
Process clothes. Site map. Wire frames. Design.
Process flows?
This is where you get into the specific path a user can take within your software, typically via user stories and flow chart.
Site map?
This is a Diagram that shows the navigation layout of a particular website or app. A site map details all of the pages contain within a website or app, showing how they’re connected together and they’re corresponding hierarchy.
Wire frames?
Wire frames help you quickly lay out your designs before you begin pushing pixels around in sketch. All sa is a great tool for quickly drafting wire frames.
Design?
And with wire frames and user flows, you can now start marking up your actual design in sketch or another design program of your choice.
What are the four substages of prototyping and user testing?
Prototyping. He’s are testing. Review. Approval.
Prototyping?
Prototypes allow you to test the functionality of your design against actual users. He can be a simple Or as complicated as necessary. Later down the road, will introduce you to programs you can use to put together quick prototypes, no coding required.
User testing?
In this phase, you’ll present your finalized designs and/or prototypes to actual users and analyze the results. Where are they getting stuck? What features are they missing? This is your chance to see where your current design can be improved.
Approval?
This is the final phase, which means it’s time to make the ultimate decision about what days and what goes. If something works, it makes it way into the development phase and, ultimately, into the product. If something doesn’t work, you start the process over again and attempt To improve it’s based on your Findings
Approval?
This is the final phase, which means it’s time to make the ultimate decision about what stays and what goes. If something works, it makes its way into the development phase, ultimately, and to the product. If something doesn’t work, you start the process over again and attempt to improve it based on your findings
What are suggestions for remembering all of the stages?
Try creating flashcards, Chegg and Anki are handy apps for creating flashcards on your phone, you may have even discovered these well completing your project for the intro UX design course. You can also try highlighting the terms using our in platform notes feature
As a UX designer, you need to do more than solve your users problems, how do you do this better than your competitors?
You need to solve them more efficiently, or swiftly, and more easily than any other solution on the market. Discovering, understanding, and catering to the needs of your users is the basis of user-center design.
Why is it important to remember that you were not your user in UX design?
Never assume that everyone is like you. Especially when it comes to designing websites and software. This way of thinking can lead to mistakes and inefficient designs.
With UX design it is important to put yourself in a ________ _________?
User mindset – you are creating it for someone with completely different needs and motivations than your own.
What is responsive web design?
Both websites in web applications can build using this technical approach that enables webpages to re-organize their content based on the type and size of the device they’ll be viewed on
What is responsive web application?
This means that you need to design a Web application capable of altering how It displays its content based on the type of device it’s being viewed on
What is A native Application?
Native apps will only work with a specific operating system and must be downloaded to a device running that particular operating system. Apps in the Google play store, for example, can only be downloaded to smart phones and tablets that use the android operating system. Native apps are also available to use on desktop devices, for example, MacBook users can download native apps from the Apple store to use on MacBook computers. Native apps vary in the nature of their content and interactivity, what differentiates them from websites and web applications is there specificity to a certain operating system an inability to run in the browser. Some examples of native apps that you might be familiar with our Spotify, WhatsApp, Instagram, slack, and Trello, though these offer responsive web app versions that can be run in the browser as well
What is the iteration cycle in UX design?
Iterative development of user interfaces involves steady refinement of the design based on user testing and other evaluation method. Typically, when would completed design and note the problem several test users have using it.
What is the definition of design thinking?
It’s a solution focused discipline that Ames to match a customer needs with well designed, technologically feasible solutions. On this process is most often used by designers, it isn’t necessarily exclusive to designers. It can be applied to virtually any common problem in order to find creative solutions.
Be sure to start documenting your project plan using________. _______ ________?
Design thinking process
Human centered?
Usability, desirability
Technological innovation?
Feasibility
Business needs?
Viability
What makes up the triangle or three areas of design?
Human centered. Business needs. Technological innovation.
Design thinking is not problem focus but rather_______ __________?
Solution focused
What are the eight steps in the design thinking process?
Understand. Observe. POV. Ideate. Prototype. Test. Tell story. Present.
What two steps make up the inspiration section in the design thinking process?
Understand. Observe.
What two steps make up the conceptualization step in the design thinking process?
POV. IDEATE.
What two steps make up the iteration steps in the design thinking process?
Prototype. Test.
What two steps make up the exposition in the design thinking process?
Tell story. Present.
Understand?
In order to solve a problem, you need to understand a problem. The first Stage in the design thinking process Is all about taking the initial steps to warrant understanding the problem at hand. You’ll create problem statements, like we’ll be doing using the double diamond strategy in the next exercise and perform competitor analysis to ensure you understand that only what you create but the landscape you’ll be trading in, as well
Observe?
In the second stage of the design thinking process, you will be performing user research in order to observe your potential users and determine their needs and goals. User interviews and surveys fall under the stage.
POV?
In this stage, your goal is to step into the shoes of your users and see your product from their point of you. This is the reason why we create design personas. The closer we get to our users, the greater our chance of fulfilling their needs efficiently.
IDeate?
Now that you’ve collected all these observations, it’s time to make ideas out of them. This is the part of the creative process that allows you to explore a wide variety and large quantity of diverse possible solutions. The purpose of ideation Is to move on obvious in order to explore a full range of ideas. User flow/journeys and card sorts fall under this category.
Prototype?
This is the experimental stage of the process. Transform your ideas into a physical format so that they can be experienced and interacted with by others build wire frame after wire frame, and turn them into interactive prototypes, after receiving feedback, of course. Throughout this process additional insights and empathy building will occur.
Test?
In this stage, you’ll be testing your prototypes with real users, collecting feedback, then improving an iterating on your designs Again and again. Validating your designs in the early stages is a great way to solve problems before they reach a product development team. Use observations and feedback from people to create new hypotheses before starting the process over.
Tell story?
As designers, we often times must justify our design solutions to colleagues, managers, and stakeholders. This step is all about explaining and defining designed decisions via effective storytelling while still being open to critique and feedback.
Present?
This comes after you’ve prepared all of your research, design solutions, and prototypes and are confident that your design is ready to be handed off to developers. Your goal at this point is to communicate What developers should code based on your blue prints
What are the two additional steps that may or may not happen outside the design thinking process?
Pilot. Business model.
Pilot?
In this late stage, you’ll be working with other team members to correctly implement and pilot your designs. This is where your design comes to life. This is especially relevant in a highly collaborative work environment.
Business model?
This step could either come before or after the product is built. At this stage, your product is complete, however, you need a business model to manage it. How will you monetize your product? What teams do you need to operate your product? How will you respond to customer feedback and problems? Design a business model that will enable your team or teams to successfully manage your new product. Often times it makes sense for the business model to come first, but consider the following situation. Imagine that one of the apps you design for this course is popular among your testers, you receive positive feedback and realize there’s a demand for your creation. It like to turn this idea into a fully functional app sold on the App Store. In this scenario, you’ll have completed the UX design first and we will need to come up with the budget, hire a team, and everything else related to this new business as the last step.
__________ _____________ Explores a problem space in the context of understanding users, technological feasibility, and business requirements to discover possible solutions
Design thinking
_________ On the other hand, is focused on how to make the solution itself useful and usable by taking into account the users capabilities and limitations. Therefore, UCD is likely to be most useful when you have already Identified a solution or are working on making improvements to an existing solution.
UCD
______ ________ with its focus on ideation, Is better suited to understanding and defining a problem space in order to discover innovative solutions
Design thinking
Understand?
In order to solve a problem, you need to understand a problem. This first stage in the design thinking process is all about taking the initial steps towards understanding the problem at hand. You’ll create problem statements like will be doing using the double diamond strategy and perform competitor analysis to ensure you understand not only what you’re create but the landscape you will be creating in as well.
Observe?
In the second stage of the design thinking process You’ll be performing Usery search in order to observe your potential users and determine their needs and goals. User interviews and surveys fall under the stage.
POV?
In this stage, your goal is to step into the shoes of your users and see your product from their point of you. This is the reason why we create design personas. The closer we get to our users, the greater our chance of fulfilling their needs efficiently.
Ideate?
Now that you’ve collected all these observations, it’s time to make ideas out of them this is the part of the creative process that allows you to explore a wide variety and large quantity of diverse possible solutions. The purpose of ideation Is to move beyond the obvious in order to explore a full range of ideas. User flows/journeys and card sorts fall under this category
Prototype?
This is the experimental stage of the process. Transform your ideas into a physical format so that they can be experienced and interacted with by others. Build wire frame after wire frame, then turn them into interactive prototypes after receiving feedback, of course. Throughout this process, additional insights and empathy building will occur.
Test?
In this stage, you’ll be testing your prototypes with real users, collecting feedback, then improving an iterating on your design again and again. Validating your designs in the early stages is a great way to solve problems before they reach a product development team. Use observations and feedback from people to create new hypotheses before starting the process over
Tell story?
As designers, we often times minus justify our design solutions to colleagues, managers, and stakeholders. This step is all about explaining and defending design decisions via effective storytelling are still being open to critique and feedback.
