Seance 1 + 2 Flashcards
Opération management
The activity of managing the ressources and processes
Transformed resources
Materials
Informations
Customers
Transforming ressources
Facility
Staff
Input
Transforming and transformed ressources
4V
Volume
Visibility
Variety
Variation in demand
2 types of business processes:
- functional
- cross functional
Business process
A set of tasks performed to achieve a defined business outcome
Function oriented business process
Boundaries between the functions
Managers only responsible for one part of the process
Cross functional process
The manager is responsible for the entire process
Business process reengineering (BPR)
Aims at being broad and cross functional in scope
—> because of division of labour individuals are bored (repetition routine, only one task to focus on )
—> a cross functional business system
The ethical dilemma of operations performance
How do we want a firm to measure its performance ? —> différent stackholders: shareholders Suppliers Client Society Employees
Name all the layouts possible:
- product layout
- fixed position layout
- functional layout
- cell layout
Product layout : advatanges/disadvantages and an example
Ex: paper manufacturing operation
Advantages:
1-low units cost for high volume
2-opportunities for specialization of equipment
Disadvantages:
1-low mix flexibility
2-work can be repetitive
Fixed position layout :
Ex: jet production
Advantages
1-very high product and mix flexibility
2-high variety of tasks for staff
Disadvantages:
1-very high unit cost
2-scheduling Space and activities can be difficulte
Functional lay out:
Ex: library
Advantages:
1-high product and mix flexibility
2-easy to supervise
Disadvantages:
1-can have very high WIP (work in progress)
2-complex flow
