SEA 40

Question 1

How are messages communicated?

Answer 1

Sender Encode

Receiver Decode

Question 2

5 internal communication systems

Answer 2

• Networking (informal)
• Grapevine (informal)
• Up (formal)
• Down (formal)
• Horizontal (formal)

Question 3

What is regressive intervention?

Answer 3

• using wrong leadership style
• style at present level
• not current level

Question 4

What 2 types of knowledge should leaders have?

Answer 4

Technical Expertise

Organizational Experience

Question 5

What is expectancy?

Answer 5

Proceived probability of satisfying need on basis of experience

Question 6

What are the 3 power bases of personal power?

Answer 6

Referent
Information
Expert

Question 7

What are the 4 panes of Johari Window?

Answer 7

Public (Known to others, Known to self)
Blind (Known to others, Unknown to self)
Facade (Unknown to others, Known to self)
Unknown (Unknown others, Unknown to self)

Question 8

What is a tactic to delay action?

Answer 8

Diffusion

Question 9

When leader information is disclosed, which Johari window increases in size?

Answer 9

Public

Question 10

Leaders can use positional power to do what?

Answer 10

Delegate from above

Question 11

Traits of negative discipline?

Answer 11

• Focus on personal traits
• Personal bias
• Using generalities (you always mess up)
• Apologize about it

Question 12

3 traits of leadership?

Answer 12

Knowledge
Skills
Ability

Question 13

4 decision making styles?

Answer 13

Authoritative
Delegative
Facilitative
Consultive

Question 14

Who has the problem in R2?

Answer 14

Leader and Follower

Question 15

Who has the problem in S3?

Answer 15

Follower

Question 16

What is the most important aspect of a leader?

Answer 16

Developing a vision

Question 17

Traits of positive discipline?

Answer 17

• Be honest
• Sound the alarm early
• Lead people to course correct

Question 18

Who has the problem in S4?

Answer 18

Nobody

Question 19

What are the 3 behaviors of group dynamics?

Answer 19

• Maintenance
• Task
• Gate keeping

Question 20

Why allow team to rethink or openly express doubts?

Answer 20

• Prevent unduly influencing group

- Avoid group think

Question 21

What is brainstorming?

Answer 21

Process to develop quick generation of initial ideas

Question 22

What steps of the 5 step problem-solving model determines the size of the problem?

Answer 22

Define

Diagnose

Question 23

What are the 5 steps of the problem-solving model?

Answer 23

Define
Diagnose
Formulate strategies
Decide 
Evaluate

Question 24

What do managers need to understand?

Answer 24

Why people behave the way they do (and they need to understand the vision – set by the leader)

Question 25

What are the 4 segments of effective group facilitation?

Answer 25

Pre-plan Start-up Move-out Wrap-up

Question 26

What results from blocking or thwarting of goal attainment?

Answer 26

Frustration

Question 27

What are the 5 symptoms of frustration?

Answer 27

``` Fixation Aggression Rationalization Regression Resignation ```

Question 28

In what symptom of frustration do you make excuses?

Answer 28

Rationalization

Question 29

Incompatible activities may lead to _____.

Answer 29

Conflict

Question 30

What happens to the Johari Window when a follower is unwilling to share feedback?

Answer 30

Can increase size of blind pane

Question 31

Every group faces what when problem-solving?

Answer 31

Conflict

Question 32

What are the two types of discipline?

Answer 32

Punitive | Constructive

Question 33

What 2 stages of team growth occur during the initial days of SEA?

Answer 33

Forming | Storming

Question 34

What are the 4 core motives?

Answer 34

Achievement Ambition Energy Tenacity

Question 35

What are the 7 power bases?

Answer 35

- Coercive - Connection - Reward - Legitimate - Referent - Informational - Expertise

Question 36

What are the 4 important traits of social skill?

Answer 36

Ability to work, communicate, mediate, and resolve conflict

Question 37

What is it called to delay action in conflict resolution?

Answer 37

Diffusion

Question 38

When do groups encounter moments of truth?

Answer 38

Conflict

Question 39

What is paralanguage?

Answer 39

Tone, pitch, rate, volume, emphasis

Question 40

What are the 4 stages of team growth?

Answer 40

Forming Storming Norming Performing

Question 41

What is the goal of brainstorming? (Quality or Quantity)

Answer 41

Quantity

Question 42

What are the 5 maintenance behavior traits a leader can utilize?

Answer 42

``` Harmonizing Performance Checking Encouraging Standard Setting Tension Relieving ```

Question 43

Who has the problem at S1?

Answer 43

Manager

Question 44

What are the 5 roles in facilitation

Answer 44

``` Primary Facilitator Secondary Facilitator Time Keeper Note Taker Scribe ```