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SEA > SEA 40 > Flashcards

SEA 40 Flashcards

1
Q

How are messages communicated?

A

Sender Encode

Receiver Decode

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2
Q

5 internal communication systems

A
  • Networking (informal)
  • Grapevine (informal)
  • Up (formal)
  • Down (formal)
  • Horizontal (formal)
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3
Q

What is regressive intervention?

A
  • using wrong leadership style
  • style at present level
  • not current level
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4
Q

What 2 types of knowledge should leaders have?

A

Technical Expertise

Organizational Experience

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5
Q

What is expectancy?

A

Proceived probability of satisfying need on basis of experience

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6
Q

What are the 3 power bases of personal power?

A

Referent
Information
Expert

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7
Q

What are the 4 panes of Johari Window?

A

Public (Known to others, Known to self)
Blind (Known to others, Unknown to self)
Facade (Unknown to others, Known to self)
Unknown (Unknown others, Unknown to self)

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8
Q

What is a tactic to delay action?

A

Diffusion

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9
Q

When leader information is disclosed, which Johari window increases in size?

A

Public

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10
Q

Leaders can use positional power to do what?

A

Delegate from above

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11
Q

Traits of negative discipline?

A
  • Focus on personal traits
  • Personal bias
  • Using generalities (you always mess up)
  • Apologize about it
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12
Q

3 traits of leadership?

A

Knowledge
Skills
Ability

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13
Q

4 decision making styles?

A

Authoritative
Delegative
Facilitative
Consultive

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14
Q

Who has the problem in R2?

A

Leader and Follower

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15
Q

Who has the problem in S3?

A

Follower

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16
Q

What is the most important aspect of a leader?

A

Developing a vision

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17
Q

Traits of positive discipline?

A
  • Be honest
  • Sound the alarm early
  • Lead people to course correct
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18
Q

Who has the problem in S4?

A

Nobody

19
Q

What are the 3 behaviors of group dynamics?

A
  • Maintenance
  • Task
  • Gate keeping
20
Q

Why allow team to rethink or openly express doubts?

A
  • Prevent unduly influencing group

- Avoid group think

21
Q

What is brainstorming?

A

Process to develop quick generation of initial ideas

22
Q

What steps of the 5 step problem-solving model determines the size of the problem?

A

Define

Diagnose

23
Q

What are the 5 steps of the problem-solving model?

A 
Define
Diagnose
Formulate strategies
Decide 
Evaluate
24
Q

What do managers need to understand?

A

Why people behave the way they do (and they need to understand the vision – set by the leader)

25
Q

What are the 4 segments of effective group facilitation?

A

Pre-plan
Start-up
Move-out
Wrap-up

26
Q

What results from blocking or thwarting of goal attainment?

A

Frustration

27
Q

What are the 5 symptoms of frustration?

A 
Fixation
Aggression
Rationalization
Regression
Resignation
28
Q

In what symptom of frustration do you make excuses?

A

Rationalization

29
Q

Incompatible activities may lead to _____.

A

Conflict

30
Q

What happens to the Johari Window when a follower is unwilling to share feedback?

A

Can increase size of blind pane

31
Q

Every group faces what when problem-solving?

A

Conflict

32
Q

What are the two types of discipline?

A

Punitive

Constructive

33
Q

What 2 stages of team growth occur during the initial days of SEA?

A

Forming

Storming

34
Q

What are the 4 core motives?

A

Achievement
Ambition
Energy
Tenacity

35
Q

What are the 7 power bases?

A
  • Coercive
  • Connection
  • Reward
  • Legitimate
  • Referent
  • Informational
  • Expertise
36
Q

What are the 4 important traits of social skill?

A

Ability to work, communicate, mediate, and resolve conflict

37
Q

What is it called to delay action in conflict resolution?

A

Diffusion

38
Q

When do groups encounter moments of truth?

A

Conflict

39
Q

What is paralanguage?

A

Tone, pitch, rate, volume, emphasis

40
Q

What are the 4 stages of team growth?

A

Forming
Storming
Norming
Performing

41
Q

What is the goal of brainstorming? (Quality or Quantity)

A

Quantity

42
Q

What are the 5 maintenance behavior traits a leader can utilize?

A 
Harmonizing
Performance Checking
Encouraging
Standard Setting
Tension Relieving
43
Q

Who has the problem at S1?

A

Manager

44
Q

What are the 5 roles in facilitation

A 
Primary Facilitator
Secondary Facilitator
Time Keeper
Note Taker
Scribe

SEA (2 decks)

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