SCMT Exam 2 - FLASHCARDS - Chapter 3

1
Q

True or false: Product design is integral to the success of many businesses?

A

TRUE

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2
Q

A _____ manufacturer is an organization that performs manufacturing and/or purchasing needed to produce a product or device not for itself but as a service to another firm?

A

Contract

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3
Q

A company’s ______ is the one thing that it can do better than its competitors?

A

core competency

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4
Q

In what phase are the needs of the target market identified?

A

Concept

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5
Q

An organization that is capable of manufacturing and/or purchasing all the components needed to produce a finished product is called a(n)

A

contract manufacturer

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6
Q

This phase includes the complete specification of the geometry, materials, and tolerances of all the unique parts in the product and the identification of all the standard parts to be purchased from suppliers.

A

Detail design

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7
Q

In this phase, the needs of the target market are identified, alternative product concepts are generated and evaluated, and one or more concepts are selected for further development and testing?

A

Contract development

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8
Q

Which phase includes the definition of the product architecture and the decomposition of the product into subsystems and components?

A

System level design

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9
Q

True or false: One of the outputs of the detail design phase is the drawings or computer files describing the geometry of each part and its production tooling.

A

TRUE

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10
Q

What is is the output of the planning phase?

A

mission statement

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11
Q

In what phase are the needs of the target market identified?

A

Concept development

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12
Q

True or false: The testing and refinement phase precedes the detail design phase?

A

FALSE

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13
Q

The purpose of which of the following phases is used to make products using the intended production system?

Detail design

Planning

Testing and refinement

Production ramp-up

A

Production ramp-up

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14
Q

What involves designing the product so that it can be produced at a low cost?

A

Value

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15
Q

A matrix that helps a product design team translate customer requirements into operating and engineering goals.

A

House of quality

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16
Q

Designing for the user is generally termed

A

industrial design

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17
Q

An approach to getting the voice of the customer into the design specification of a product is called:

A

quality function deployment.

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18
Q

Design for Manufacturing and Assembly (DFMA) is achieved when ____

A

the number of parts are reduced in product design

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19
Q

What is pure outsourcing?

A

External design with contract manufacturing

20
Q

With what do we design internally and manufacture internally?

A

Pure in‐house (in‐source)

21
Q

What are advantages of core competency?

A
  1. Provides potential access to a wide variety of markets
  2. Increases perceived customer benefits
  3. Hard for competitors to imitate
22
Q

What is codevelopment?

A

Joint ownership of the new product or design

23
Q

What are risks of codevelopment?

A

Less control over intellectual property

24
Q

What is concurrent design?

A

More development dollars. Less production and sales support dollars. Earlier market introduction

25
Q

What is Voice of the Customer (VOC)?

A

Gather input on customer’s needs and wants through:
– Beta testing (prototype versions)
– Focus groups
– Customer interviews & surveys

26
Q

What is Quality Function Deployment (QFD)?

A

Process that helps a company determine the product/service characteristics important to the consumer and evaluate it’s own product/service in relation to competitors

27
Q

What is a House of Quality?

A

A matrix that helps translate customer
requirements into operational and engineering goals

28
Q

What is value enginerring?

A

To achieve equivalent or better performance at a lower cost while maintaining all functional requirements defined by the customer

29
Q

What questions does value engineering include?

A

– Does the item have any design features that are not necessary?
– Can the function be provided in some other way?
– Can the product be simplified or standardized?
– What changes will reduce costs or speedup production?

30
Q

What are examples of design-enabling technologies?

A

Computer‐aided Design (CAD) or Engineering (CAE), 3D Printing, and Product Life Cycle Management (PLM)

31
Q

What is Computer‐aided Design (CAD) or Engineering (CAE)?

A

Automating systems for drawings and 3‐D models

32
Q

What allows for rapid prototyping, lower cost early products, and more intricate designs?

A

3D printing

33
Q

What is Product Life Cycle Management (PLM)?

A

Capturing and sharing product definition data across the life cycle

34
Q

What is a major way in which a service differs from a product?

A

A service focuses almost exclusively on customer interaction

35
Q

Customer interaction is highly _____ with services?

A

Variable

36
Q

What is time to market (TTM)?

A

– Frequency of new product/process introductions
– Time from concept to delivery
– Actual vs. Plan (AVP)

37
Q

What are ways you can improve the manufacturing process? (design for manufacture)

A

a) Design for Assembly
b) Design for Product Serviceability
c) Design for Six Sigma

38
Q

What is design for assembly?

A

Minimizing number of components and easing assembly processes

39
Q

What is design for product serviceability?

A

Easing disassembly, component reuse, and ease of access

40
Q

What is design for six sigma?

A

Improving process consistency

41
Q

What is Minimizing detrimental environmental impacts, across entire product life cycle (cradle‐to‐grave)?

A

Design for environment (ecodesign)

42
Q

What allows for reuse, recycling, remanufacturing, including improved waste management (is it biodegradable?)?

A

Design for environment (ecodesign)

43
Q

What are the phases of product development?

A

Phase 0: Planning
Phase 1: Concept Development
Phase 2: System‐Level Design
Phase 3: Detail Design
Phase 4: Testing and Refinement
Phase 5: Production Ramp‐Up

44
Q

True or false: Concept development is one of the typical phases of product development?

A

TRUE. The process begins with a planning phase, which is the link to advanced research and technology development activities. The output of the planning phase is the project’s mission statement, which is the input required to begin the concept development phase

45
Q

True or false: One of the methodologies that can aid in designing a new product for customers is a house of quality matrix?

A

TRUE

46
Q

True or false: Core competencies are those things that everyone in the firm must be able to do well?

A

FALSE. A company’s core competency is the one thing that it can do better than its competitors

47
Q

Which of the following is not a typical phase of product development?
a. Concept development
b. Value engineering
c. System-level design
d. Testing and refinement
e. Production/ramp-up

A

Value engineering