Scenarios Flashcards
What should you do if you need non-urgent advice?
- Pharmacist
- GP/Nurse appointment
What should you do if you need urgent advice which is NOT life-threatening?
- GP out of hours service
- NHS 111
NHS walk-in centre - Minor injuries/urgent care centre
What is classed as a medical emergency?
- Seriously injured/ill
- Life at risk
What should you do if there is a medical emergency?
- 999
- A&E
Examples of medical emergencies:
- Loss of consciousness
- Acute confused state
- Non-stop seizures
- Persistent, severe chest pains
- Breathing difficulties
- Severe bleeding that cannot stop
- Severe allergic reaction
- Severe burns/scalds
What should you do if you think someone is having a stroke?
Call 999
The following are an example of:
- Serious road traffic accident
- Fall from a height
- Stabbing
- Shooting
- Serious head injury
Major trauma
What should you do if there has been a major trauma?
Call 999
What should you do if you want to complain about NHS services?
- Ask for complaints procedure
- Make complaint in writing/email/speaking to staff
What is local resolution?
- Speaking to someone in your care
- PALS (Patient advice & liaison services) - not direct in your care
If the local resolution has not resolved the issue what must you do?
Make a formal complaint
Who should you make a formal complaint to?
- Organisation which provided your care
- Organisation that commissioned the NHS service
Who is the commisioner for primary care services?
NHS England
Who is the commisioner for secondary care services?
Clinical Commissioning Group (CCG)
Name 3 organisations which offer support.
- PALS
- NHS complaints independent advocacy service
- Citizens Advice Bureau
