Sample Test Questions Flashcards
The ability to manage oneself falls into: (Ch. 1, Pg. 2)
a. interpersonal skills
b. introspection
c. intrapersonal skills
d. extrapersonal skills
c
The fear of people who are different is: (Ch. 1, Pg. 12)
a. xenophobia
b. agoraphobia
c. acrophobia
d. zanophobia
a
Though many of law enforcement’s older personnel and managers bring their experience and work ethic to the organizational culture, winning over veterans offers managers different challenges than those associated with the younger employees. The younger generation is often criticized for its ____; older employees are most noted for their _____. (Ch. 2, Pg. 21)
a. lack of work ethic and noncommital attitude; cynicism and resistance to change.
b. individualism and noncommittal attitude; narrow-mindedness and resistance to change
c. individualism and self-centeredness; cynicism and resistance to change
d. self-centeredness and immaturity; resistance to change and lack of patience
c
According to the author of “Challenging the Law Enforcement Organization: Proactive Leadership Strategies”, which of the following is true about managers? (Ch. 2, Pg. 27)
a. most managers are good leaders
b. most managers are not good leaders
c. slightly more than half of managers are good leaders
d. about half of managers are good leaders
b
Which of the following is NOT one of the three types of leaders? (Ch. 3, Pg. 30-31)
a. leaders
b. evil managers
c. ineffective managers
d. poor leaders
d
Bright and educated managers often fail to follow principles they believe in and can articulate. The author of “Challenging the Law Enforcement Organization: Proactive Leadership Strategies” states that the percentage of managers failing is: (Ch. 3, Pg. 43)
a. 40%
b. 55%
c. 70%
d. 90%
d
There are six paradigms in particular that may help us discover why we are often ineffective as leaders. One of those paradigms is: (Ch. 4, Pg. 45)
a. feelings vs. actions
b. knowledge vs. accountability
c. intentions vs. feelings
d. accountability vs. discipline
e. self-discipline vs. skills
a
The author of CLEO says that just as we are more disciplined when we are held accountable, he also believes that we also tend to show discipline consistently when we: (Ch. 4, Pg. 53)
a. look inward for motivation
b. keep a record of our past behavior
c. take on problems and tasks with others
d. have a written set of principles to guide us
c
Managing yourself is the foundation for becoming an effective leader in the law enforcement culture. There are five warnings that one risks intellectually agreeing with leadership principles yet not demonstrating these principles to others in his/her everyday life. Which of the following is NOT one of these warnings? (Ch. 5, Pg. 55-56)
a. don’t trust yourself
b. don’t do this alone
c. don’t expect affirmation for doing the right thing
d. good feelings come before obedience
d
One version of accountability is the use of evaluations and surveys to solicit written responses from your team to specific leadership behaviors you are trying to model. Which of the following is one of the guidelines that the author suggests be used for effective evaluations? (Ch. 5, Pg. 71-72)
a. generally, evaluations must be written anonymously if they are to be effective
b. interpret the responses to surveys by analyzing the numerical data associated with the highest and lowest scores
c. most supervisors and managers should be evaluated for the system to be fair
d. follow through on the results if you feel something needs to be addressed
a
Which of the following is true regarding the rules of interpersonal engagement? (Ch. 6, Pg. 78)
a. proactive communication occurs in your subordinates’ workspace and environment and in contact that is confrontational
b. you must invade the culture to win others
c. it is in group conversations that you earn the right to lead others
d. one method for building trust with employees is to structure a set of interviews with a portion of employees to identify problems and issues
b
Forms of nonverbal behavior impact communication. Nonverbal behavior associated with touching as a form of communication is: (Ch. 6, Pg. 91)
a. kinesic behavior
b. haptic behavior
c. proxemic behavior
d. chronemic behavior
b
There are three types of employees: exemplary, problem, and reflective. Problem employees make up what percentage of the work force? (Ch. 7, Pg. 107)
a. 5%
b. 10%
c. 15%
d. 20%
b
A more effective and appropriate form of reinforcement for law enforcement is the: (Ch. 7, Pg. 113)
a. oral compliment
b. second hand reinforcement
c. written compliment
d. tangible reinforcement
c
When it comes to law enforcement officers’ personal lives, which structure is virtually nonexistent? (Ch. 8, Pg. 128-129)
a. accountability
b. use of time
c. emotional fatigue
d. physical fatigue
A
