Challenging the Law Enforcement Organization Flashcards
What are the seven laws of leadership?
P - Proactive communication P - Professionalism P - Positive Attitude R - Reinforcement and Accountability I - Integrity and Honor S - Servanthood M - Mentorship
How many types of Managers are there, what are they?
Three
- ) Leaders
- ) Evil Managers
- ) Innefective Managers
Skills of successful people fall into two areas, what are they?
Interpersonal Skills and Intrapersonal skills
Define Interpersonal Skills
The Ability to Deal With Others
-Oral Communication (nonverbal + listening)
Define Intrapersonal Skills
The Ability to Manage Oneself
-Self discipline, honesty, self awareness
What are the Two commonly recognized psychological reactions to fear?
Fight or Flight
How are “leaders” seen on the issue of integrity and honor?
They possess moral authority; they are ethical and live their lives as models
What is one of the key elements of integrity?
Standing up for Employees, even if politically or organizationally dangerous to do.
Why is integrity demonstrated by backing up their employees highly valued?
Lively view as Courage
-A critical value within a period class culture like law enforcement
Define a leader and what percentage of managers are actual leaders under the three types of managers concept
Leaders tend to generate commitment in most people they supervise; They lead by example.
-10 precent of managers are leaders
Define and Evil Manager and what percentage of managers are actually evil managers under the three types of managers concept.
- Evil managers are consitently destructive to the organizations culture and to the employees.
- They are distrusted and despised and are self centered with predatory perspective on others.
- Ten percent of managers are evil managers.
Define ineffective managers and what percentage of managers are actually ineffective under the three types of managers concept.
basically ethical and caring, but do not practice good leadership. They are not disliked by the rank and file, but they are not respected. Employees cannot trust them to stand behind them. - 80% of managers are ineffective
Who said “You learn far more from negative leadership that from positive leadership. Because you learn how not to do it. And, therefore, you learn how to do it”?
General - Norman Schwarzkopf
In what two ways do Unions or Employee bargaining groups approah leadership in a Police Organization?
Partnership (positive model) - Groups work closely with leadership on common goals such as compensation, benefits, and disciplineary procedures Adversarial (negative model) - Viewing their relationship wiht the agency hierarchy as purely contradictary.
The only way leaders can win battles with (adversarial) unions and support groups is how?
To prove by their ongoing actions and values that their leadership is not a gimmick
What will the biggest problem possibly be in implementing the leadership strategies found in this book?
It would identify fellow managers and supervisors who have failed to demonstrate leadership in the past.
In what two ways will bad or ineffectie managers hamper (“stumbling block”) good leadership strategies?
- ) Evil or ineffective mangers will have already substantiated cynicism toward these leadership strategies.
- ) The Managers themselves - Practicing proactive leadership highlights evil or ineffective leaders’ poor leadership skills, making them uncomfortable or hostile.
How is the integrity of “evil managers” different from leaders?
Evil managers are percieved as unethical and as regularly circumventing rules to suit their personal agenda. They lie. The model the “do as I say, not as I do.”
Ineffective managers’ integrity is seen how?
They compromise when dealing with employees. they tell people what they want to hear and do not let employees know where they stand.
What does servanthood have to do with?
How mangers seem to percieve their role with others and within the organization.
How are leaders seen on the issue of servanthood?
Leaders are servant to others, to the organization and the law enforcement profession. They are percieved as unselfish and not taking their rank too seriously. They work as a team with people rather than over them.
What is one of the most common statements describing leaders under the servant perspective?
“they would never ask me to do anything they would not do themselves.”
How are evil managers seen on the issue of servanthood?
They are seen as talking down to subordinates, willing to help only if it serves their on agenda.
How are ineffective managers seen on the issue of servanthood?
Generally seen as helpful and supportive, but only if it does not get them into trouble or draw negative attention to them.
What is mentorship?
How managers regard their roles as developers and teachers.
How do leaders show mentorship?
They are regarded as caring for and believing in their personnel, and view mistakes as part of the learning process, yet they also encourage exemplary work
Who said “Be willing to make decisions. That’s the most important quality in a good leader. Don’t fall victim to what I call the “ready-aim-aim-aim-syndrome.” You must be willing to fire.”?
T. Boone Pickens - [Business man]
How are evil managers seen regarding mentorship?
-They are seen as looking for other’s mistakes that they can exploit for their own benefit. -They view others as potential threats or a tool to advance their careers.
How are leaders professional?
They have a high regard for training and are lifelong learners. they never manage from behind a desk.
What is professionalism under the Seven Laws of Leadership?
The expertise and skills (or lack of) by managers.
How are evil managers seen regarding professionalism?
- They regard training as useless and give impression they know all the skills. - If they are outside the desk, they are usually trying to catch someone doing something wrong.
How are ineffective managers seen regarding professionalism?
- They believe in training, but only if it helps them move up ladder. - Focus on brown-nosing and rarely become involved in operational duties.
Of the three types of managers, who gets promoted most often?
Ineffective Managers
What is a paradigm?
A belief system
How many paradigms does the book list to help us discover why we are often ineffective leaders? and what are they?
(1) Normal vs. Abnormal Behavior (2) Feelings and emotions vs. skills and actions (3) Knowledge vs. Skills (4) Normal intentions vs. Abnormal discipline (5) Self discipline vs. Accountabiity (6) Leading others vs. leading with others
How are individuals who practice positive attributes of leadership seen by other leaders?
They will generally be unsupported, if not outright opposed.
What is the “number one” difference between the leader and the ineffective manager?
Leaders consistantly do not allow themselves to act “normally” in situations when their basic human nature is to get angry, impatient or take the path of least resistance.
Who said “You cannot change human nature, but you can change human action.”
Abraham Lincoln
What is MBWA?
Management by walking around.
How is MBWA utilized?
Routinely spending time with each of your employees, often in their operational duties.
Why dod most of us fail to follow through on thwat we know are the right things to do?
Because we do not discipline ourselves to do them when we are tired or unsure of thow they will be percieved.
Who said “Management is doing things right; leadership is doing the right things.”?
Peter Drucker - [business management consultant]
Who said “People are like sheep, tend to foloow a leader - occasionally in the right direction.”?
Alexander Chase - [philosopher]
What is the recurring theme between chapter 3 & 5 which is the “foundation for becmoning an effective leader”?
Managing yourself
How many “warnings” are listed regarding management? and what are they?
FIVE (1) Don’t trust yourself (2) The road to hell is paved with good intentions (3) Good Feelings usually come after, not before obedience (4) Don’t expect affirmation from the agency or others for doing the right thing. (5) Don’t try to do this alone
How many “self management” principles are there? what are they?
FIVE
(1) realize that you are your biggest obstacle
(2) Become skilled
(3) Write it down and schedule it or you won’t do it
(4) Choose to lose-discipline yourself
(5) have others hold you accountable
What is the only effective form of leadership?
leadership by example
What are two examples of “becoming skilled”?
(1) Becoming proficient with computer skills (2) Learning a second language
What useful “picture” was given to the author years ago that described becoming skilled?
Swiss Army Knife - we must become more complex and multi-faceted in our society
If your life is not matching your words, you have what?
Nothing to say to others
Why must law enforcement personnel get to know you personally if you are to build their trust?
Because Law Enforcement personnel are generally suspicious of an negative toward managers.
To build trust with law enforcement personnel, you need what?
An engagement strategy & necessary communication skills to make the strategy work.
Why do most open door policies not work?
(1) They violate chain of command
- alienating supervisors and managers between you and subordinates
(2) They are intimidating.
What is the first proactive communication characteristic?
Engage subordinates in their workspace. It’s nonconfrontational.
Are meetings a good way to build commitment?
NO - They are highly overrated.
It is the individual conversations that you earn the right to lead others.
What are the four external influences on the law enforcement culture listed in the book?
- Violence and skills
- fight behavior
- flight behavior
- complex and changing Society
In America violence is usually individual and either predatory, such as robber and rape, or spontaneous, such as road rage and sports violence, because of anger and frustration. What does this define?
Fight Behavior
