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CAP > Sample Q&A > Flashcards

Sample Q&A Flashcards

1
Q

Podcasts

A

Prerecorded audio clips

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2
Q

Certification

A

A credential awarded after an exam

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3
Q

License

A

A credential awarded by a licensing agency

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4
Q

Educational Certificate

A

A credential awarded by a training provider

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5
Q

Assessment-Based Professional Certification evaluates…

A

knowledge, skills

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6
Q

Assessment-Based Certificate focuses on…

A

education/training

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7
Q

Certificate of attendance or participation

A

Given to those who have attended a class

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8
Q

Certificate of completion

A

Completing requirements of class usually with a final exam

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9
Q

Organization

A

People working to achieve individual/collective goals.

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10
Q

Communication

A

Sharing of meaning between two or more people.

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11
Q

Formal Communication

A

Messages spread down, up, horizontal

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12
Q

Downward Communications

A

Messages sent from management to employees.

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13
Q

Upward Communications

A

Messages sent from employees to management.

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14
Q

Horizontal Communications or lateral

A

Messages traveling from employee to employee, manager to manager, or executive to executive.

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15
Q

Informal Communications

A

Conversations people have with each other

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16
Q

Written Communication

A

Non-verbal, on paper or electronic

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17
Q

Oral Communication

A

Face-to-face communications; speaking

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18
Q

Visual Communications

A

Physical expressions and charts-diagrams

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19
Q

Nonverbal Communication

A

Communication without speaking

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20
Q

Audio-Visual Communication

A

Combines two media

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21
Q

Computer-Based Communication

A

Video conferences, websites, e-mail

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22
Q

Frame of Reference

A

Values, experience, customs someone uses to evaluate data & guide behavior.

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23
Q

Interpersonal Communication

A

The way information is exchanged with others - not just what, but how

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24
Q

Communication Model

A

sending/receiving messages from one person to another

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25
Q

Physical Noise

A

Environmental conditions (noise level/temperature)

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26
Q

Psychological Noise

A

Anything that makes it difficult to understand message

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27
Q

Transactional Model of Communication

A

Continuous exchange of information

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28
Q

Stakeholders

A

Individuals or groups interested in company.

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29
Q

Intrapersonal Communication

A

How you analyze a situation and use the information.

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30
Q

Deductive Reasoning (aka: Top-Down Reasoning)

A

General conclusion to a specific conclusion.

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31
Q

Inductive Reasoning (aka Bottom-Up Approach)

A

Specific observation to a broad generalization.

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32
Q

Effective Listening

A

Strengthens, innovation, manage growing

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33
Q

Content Listening

A

Understand and retain what’s been said

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34
Q

Critical Listening

A

Clear understanding of message

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35
Q

Empathic Listening

A

Understand feelings, needs, wants

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36
Q

Active Listening

A

Truly hearing and understanding what’s been said; turn off filters

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37
Q

Situational Leadership

A

Adapt leadership style to needs of team rather than expecting others to bend to their approach.

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38
Q

Autocratic Leadership

A

Gives instructions, makes all important decisions, and makes sure staff comply.

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39
Q

Democratic Leadership

A

Values input from team. Facilitates conversation and reports on decision.

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40
Q

Laissex-Fair (French for “let go”)

A

Minimal contact with employees during the day.

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41
Q

Frederick Taylor was a __________ who was known for _____________ and _____________.

A

Mechanical engineer, improve industrial efficiency.

Scientific Management, Time and Motion Studies

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42
Q

Scientific Management

A

workflows, improve economic efficiency.

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43
Q

Time and Motion Study

A

productivity standards (Frederick Taylor)

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44
Q

Henry Ford

A

Assembly line.

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45
Q

Hawthorne Studies

A

social beings rather than mechanical beings.

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46
Q

Experimenter Effect

A

modify/improve behavior in response to awareness when being observed.

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47
Q

Social Effect

A

Separated from the rest; given special treatment.

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48
Q

Bank Wiring Room

A

Study social effects.

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49
Q

Technical Skill

A

Knowledge about specific work.

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50
Q

Human Skill

A

Ability to work with people.

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51
Q

Conceptual Skill

A

think, analyze, understand complicated ideas.

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52
Q

Situational Approach to Leadership

A

No one best way to lead others. Depends on characteristics of followers.
Tells, Sells, Tests, Consults, Joins, Delegates, Abdicates

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53
Q

The Leader Tells

A

Autocratic style (teams are new, inexperienced, weak)

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54
Q

The Leader Sells

A

Maintains control, convincing members of decision and need to take an action.

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55
Q

The Leader Tests

A

Explains problem, comes up with idea, checks with the team to determine expertise.

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56
Q

The Leader Consults

A

No need to have an answer ready. Invites team to problem solve together.

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57
Q

The Leader Joins

A

No longer owns problem. Leader nudges to outright ownership.

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58
Q

The Leader Delegates

A

Knows there are problems but gives the team the green light to find answers.

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59
Q

The Leader Abdicates

A

Gives full responsibility to team, accountability still rests with leader.

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60
Q

Hersey-Blanchard Situational Leadership Model

A

Adapts leadership style to maturity of person attempting to lead.

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61
Q

Trait Approach

A

Focuses on person, looking at one-way process rather than interaction.

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62
Q

Skills Approach

A

descriptive, behavioral, Abilities, knowledge, skills learned are important to leader.

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63
Q

Directing Style

A

Goal achievement, giving followers instructions then supervise closely. (Hersey-Blanchard Model)

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64
Q

Coaching Style

A

Achieving goals and emotional needs of their team. (Hersey-Blanchard Model)

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65
Q

Supporting Style

A

Focus on goals, also hones the skills of followers through praise, listening to criticism, allowing input, providing feedback, and recognizing achievement. (Hersey-Blanchard Model)

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66
Q

Developing Style

A

Hands-off leadership style. After decisions are made, task completion is the responsibility of the follower with little intervention. (Hersey-Blanchard Model)

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67
Q

Transformational Leadership

A

Leadership that transforms people.

Emotions, values, ethics, standards, long-term goals.

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68
Q

Cognitive Dissonance Theory

A

Tension when an person’s behavior is inconsistent with thoughts and beliefs.

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69
Q

Communication Accommodation Theory

A

When two speakers adjust their communication styles.

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70
Q

Symbolic Interaction Theory

A

Motivated to act based on the meanings they assign to people, things, events.

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71
Q

Uncertainty Reduction Theory

A

Strangers meet, primary focus is to reduce levels of uncertainty.

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72
Q

Maslow’s Hierarchy of Needs

A

Motivated by five main needs, once first need is met, the person will work to achieve the second.
(Abraham Maslow)

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73
Q

Hierarchy of Needs Pyramid

A

(1) Self-Actualization
(2) Esteem
(3) Love/Belonging
(4) Safety
(5) Physiological

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74
Q

Maslow’s Hierarchy of Needs in an Office Environment

A

(1) Physiological
(2) Safety
(3) Love/Belonging
(4) Esteem
(5) Self-actualization

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75
Q

External Customers

A

Those who purchase products or services.

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76
Q

Internal Customers

A

The employees within a company.

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77
Q

Customer Service

A

Act of assisting consumers with needs.

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78
Q

Channel

A

The way the message travels.

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79
Q

What are the Customer Service Communication Channels

A 
Telephone
Voice mail 
Text messaging 
Email 
Face-to-face meetings
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80
Q

Salutation

A

Form of greeting

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81
Q

How to respond or deliver negative news…

A
  • Clearly explain the problem
  • Remain professional
  • Show you understand
  • Show you are handling the situation fairly
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82
Q

What are the 2 Negative News strategies in Written Communications

A

Direct

Indirect

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83
Q

Direct Strategy

A

strongest approach, bad news first

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84
Q

Indirect Strategy

A

softens the receipt of bad news

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85
Q

Buffer

A

Reduces pain of bad news.

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86
Q

Describe Conflict Resolution

A

Listen carefully
Offer resolution
Correct mistake

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87
Q

Thomas/Kilmann Model of Conflict Management Styles

A

How much concern we have for ourselves vs. others.

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88
Q

Competing Conflict Management Style

Thomas/Kilmann Model

A

Highly assertive and slightly cooperative.

(Best to use:

  • quick, decision action required
  • important issues
  • issues vital to company welfare)
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89
Q

Accommodating Conflict Management Style

Thomas Kilmann Model

A

Slightly assertive and highly cooperative.

(Best to use:

  • you are wrong
  • issue much more important to other person than you
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90
Q

Avoiding Conflict Management Style

Thomas/Kilmann Model

A

Slightly assertive and slightly cooperative.

(Best to use:

  • issue is trivial
  • no chance of satisfying your concerns
  • important to let people cool down)
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91
Q

Compromising Conflict Management Style

Thomas/Kilmann Model

A

Some assertiveness and cooperativeness

best to use:
outcome is not crucial and you are losing time

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92
Q

Collaborating Conflict Management Model (Thomas/Kilmann Model)

A

Somewhat assertive and somewhat cooperative.

(Best to use:

  • goals are moderately important
  • two opponents with equal power are strongly committed to mutually exclusive goals, as in labor-management bargaining)
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93
Q

Soft Skills

A

Personal attributes

positive attitude, self-confidence, leadership

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94
Q

Hard Skills

A

Specific skills learned

graphic design, writing, software design

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95
Q

Chronological Resume

A

Experience in order of most recent to oldest.

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96
Q

Functional Resume

A

Skills and qualifications.

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97
Q

Cover Letter

A

Explains why uniquely qualified for the job.

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98
Q

What is the Ideal Team Size

A

Four to five (diverse) members

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99
Q

Working Functional Teams

A

Divided by function. The backbone of an organization.

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100
Q

Management Teams

A

Often the Board; discuss strategies

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101
Q

Self-managed Self-directed Teams

A

Groups working without direct supervision.

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102
Q

(Ad Hoc) Temporary Special Purpose teams

A

Formed to help with a particular situation.

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103
Q

Task Force

A

Formed to find a solution to a problem w/ a deadline

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104
Q

Committee meetings

A

reviews special projects; sometimes cross-departments

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105
Q

Work Forces/Work Groups

A

Achieve common goal. Operate under leader appointed by members.

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106
Q

Cross Functional Multifunctional Teams

A

People from different areas of expertise to achieve a common goal.

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107
Q

Virtual Teams

A

Work in various locations connected computer network.

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108
Q

5 Team Development Stages

A
  1. Forming
  2. Storming
  3. Norming
  4. Performing
  5. Adjourning
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109
Q

Forming

A

Get to know each other and decide what they need to do.

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110
Q

Storming

A

Competing, learning to work together, can have conflict, some teams never get past this point

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111
Q

Norming

A

Start to work together, trust each other, seek out input.

Progress is made

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112
Q

Performing

A

Highly performing team. Trust and work well together

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113
Q

Adjourning

A

Project comes to an end. Successes and failures reviewed/evaluated.

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114
Q

Team Dynamics

A

Psychological forces influencing a team’s behavior and performance.

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115
Q

Social Network

A

Informal connections among people in a group.

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116
Q

Assessment Tools to Help Identify People’s Skills and Abilities

A
  • DiSC (work productivity, teamwork, communication)
  • Myers Briggs (personality test)
  • StandOut (team assessment tool)
  • StrengthsFinder 2.0 (assessment tool by Gallup)
  • True Colors (personality temperament)
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117
Q

Group Decision Making Model - 4 stages

Leigh Thompson

A
  1. Orientation (define problem, set goal, plan process)
  2. Discussion (gather info, identify/evaluate alternatives)
  3. Decision Making (choose group decision)
  4. Implementation (adhere to/evaluate decision, seek feedback
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118
Q

Groupthink

A

Team values conformity/consensus more than other criteria (reality/ethical/moral standards)

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119
Q

Collective Rationalization

A

Group ignores warnings about decisions.

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120
Q

Escalation of Commitment

A

Problem exists, instead of solving it/changing course, they persist in making it work.

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121
Q

The Abilene Paradox

A

Making a choice together that none would have made on their own.

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122
Q

Six Causes of Self-Limiting Behavior

A
  1. Someone with expertise
  2. Compelling argument
  3. Lack of confidence
  4. Meaningless decision
  5. Pressure from others
  6. Dysfunctional decision-making
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123
Q

Group Polarization

A

Move toward a more extreme version of the position they held before the discussion began.

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124
Q

Ethics

A

Accepted principles of conduct.

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125
Q

Business Ethics

A

Behaviors and values that govern a business environment.

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126
Q

Stressor

A

Something that causes stress.

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127
Q

Stress Threshold

A

The level of stress that, when reached, will affect a person’s performance.

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128
Q

Self-esteem

A

How you view self-worth.

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129
Q

Morale

A

How happy you are in your job or task

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130
Q

Listening Skills

A

Really hearing what the other person is saying w/o distractions

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131
Q

Semantics

A

Relationship between words and meanings.

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132
Q

Abraham Maslow

A

Researcher of human motivation.

Hierarchy of Needs

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133
Q

Self-actualization

A

Need to be the best that you can be based on potential.

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134
Q

Frederick Herzberg

A

“…two sets of needs: …animal, to avoid pain and …human, to grow psychologically”.

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135
Q

Herzberg’s Hygiene Theory

Maintenance Factors in the Workplace

A

Factors in work environment that cause satisfaction or dissatisfaction.

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136
Q

Douglas McGregor

A

Theory X and Theory Y (worker motivation)

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137
Q

Theory X Management

A

Assumes employees are lazy and will avoid work.

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138
Q

Theory Y Management

A

Seek and accept responsibility; self-control/direction; accomplish objectives

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139
Q

Theory Z (William Ouchi)

A

Combines Japanese and US management.

reduce turnover, increase commitment, improve morale/ productivity

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140
Q

David McClelland’s three motivational needs:

A

achievement, affiliation, and power.

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141
Q

Power

A

Need to lead and make an impact.

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142
Q

Personal Power

A

Belief that someone has power over others.

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143
Q

Institutional Power

A

Direct their teams to further the objectives.

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144
Q

Leadership

A

Inspiring to accomplish a goal.

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145
Q

Management

A

planning, organizing, leading, controlling

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146
Q

Coaching

A

Person with more experience assisting someone to develop skills.

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147
Q

Mentoring

A

Someone with more experience teaching/guiding someone willing to learn.

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148
Q

Coercive Power

A

People who have the means to punish someone.

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149
Q

Connection Power

A

Knowing powerful people.

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150
Q

Expert Power

A

Extremely skilled at his or her craft.

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151
Q

Informational Power

A

Having information someone else needs.

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152
Q

Legitimate Power

A

People who have earned a high position.

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153
Q

Reverent Power

A

Those who are respected.

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154
Q

Reward Power

A

Hand out plum job assignments, pay raises, other benefits.

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155
Q

Persuasion

A

Influencing someone to do something.

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156
Q

Change Management

A

Help employees reach goals by adapting/controlling/ affecting change

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157
Q

Public Speaking Anxiety

A

Stage fright; nervousness, shaking, sweating, dizziness.

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158
Q

Overcoming Public Speaking Anxiety

A
  • Know your topic
  • Get organized
  • Practice
  • Visualize your success
  • Breathe deeply
  • Focus on your material
  • Don’t fear silence
  • Recognize your success
  • Join a group
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159
Q

Demonstrative Speech

A

How to do something.

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160
Q

Informative Speech

A

Inform audience and make sure they really understand

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161
Q

Persuasive Speech

A

Convince someone to do something; usually mix of information and opinion.

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162
Q

Entertaining Speech

A

Primarily for enjoyment.

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163
Q

Briefings

A

Overview about a proposal, issue, problem, or project.

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164
Q

Reports

A

Deliver information; simple or elaborate.

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165
Q

Virtual Presentation

A

Technology to meet with others in real time.

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166
Q

Webinar

A

Real-time presentation with others across the country.

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167
Q

Parts of a Speech

A

Introduction, Body, Conclusion

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168
Q

Ways of Organizing a Speech

A 
Chronological 
Geographical
Topical
Comparison
Journalistic
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169
Q

Visual Aids

A

charts, maps, or models, objects, drawings, or photographs

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170
Q

Presentation Slides

A

colorful backdrop for presentation, illustrates main points,

helps people remember the message

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171
Q

Steps for Designing Presentation Slides

A
  • Choose a template
  • Choose font styles (generally no more than two)
  • Choose text size (between 24 to 36 point)
  • Choose the title size (can be larger than 24 to 36 point)
  • Choose font color
  • Choose backgrounds
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172
Q

Preparing Presentation Slides

A
  • Outline your ideas
  • Design your slides
  • Place appropriate copy on each slide
  • Place graphics
  • Add special effects sparingly
  • Use hyperlinks in the presentation to other websites that contain supporting materials
  • After the presentation, post the PowerPoint or webinar to a website so attendees can review the presentation
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173
Q

Do’s and Don’ts for Creating Presentation Slides

A
  • six bullets per slide
  • no all caps
  • phrases as opposed to full sentences
  • simple font
  • summarize what you want to say on the slides
  • few animation effects
  • pick a style and stick to it
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174
Q

Handouts

A

Information you want the audience to take home and refer to later.

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175
Q

Credibility

A

Being reliable and trustworthy

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176
Q

Impromptu Speech

A

Giving a speech without warning

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177
Q

Globalization

A

Buying and selling internationally.

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178
Q

Cultural Norms

A

Behaviors typical of a particular group.

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179
Q

Ethnocentrism

A

Believing your ethnic or cultural is better than anyone else’s.

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180
Q

How to Create a Diverse Workplace

A 
Sensitivity training 
Celebrate differences 
Understand your own cultural 
Do not assume 
Find similarities
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181
Q

Etiquette

A

Set of behaviors that guide formal situations.

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182
Q

Colloquialisms

A

Words or phrases used in informal conversation.

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183
Q

Power Distance

A

How respect is shown based on position.

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184
Q

Body Language

A

Gestures and facial expressions.

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185
Q

Virtual Assistant

A

Assists clients in different locations on a contractual basis

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186
Q

Mission Statement

A

Explains why the company exists and what it hopes to achieve.

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187
Q

Vision Statement

A

Big, long-term goal.

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188
Q

Strategic Planning

A

course to take over next year and beyond. Set priorities, focus energy, work toward common goal.

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189
Q

SWOT Analysis

A

Technique to help identify Strengths, Weaknesses, Opportunities, and Threats.

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190
Q

What are SMART Goals

A 
Specific
Measurable
Achievable
Realistic
Time related
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191
Q

Scrum

A

Daily, 15-minute mtg. done since last meeting, what are obstacles, work on until next meeting.

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192
Q

Corporate Policy

A

How leadership interacts with employees and customers.

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193
Q

Employee Handbook

A

Company’s policies and procedures

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194
Q

Six Sigma

A

Techniques and tools for process improvement.

Motorola 1986; empirical and statistical methods

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195
Q

TQM (Total Quality Management)

A

System for a customer-focused organization that involves all employees in continual improvement.

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196
Q

Reengineering

A

Reviewing the way of doing business and how to improve it.

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197
Q

Contract

A

Terms of employment that spells out rights and responsibilities.

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198
Q

Employment At-will Clause

A

Right to fire or quit for any reason.

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199
Q

Items employees may be expected to sign or abide by

A
  • Contract
  • Code of ethics
  • Company policies and procedures
  • Confidentiality or non-compete-clauses
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200
Q

Implied Contract

A

Non-written contract between employees and employers; has been agreed to

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201
Q

Confidentiality Clauses

A

Cannot disclose confidential info.

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202
Q

Corporate Espionage

A

Sharing proprietary knowledge

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203
Q

Non-compete Clause

A

Can’t join competition or start a competitive business for certain time after leaving

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204
Q

(NDAs) Nondisclosure Agreements

A

Signed before business specs may be discussed.

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205
Q

Grievance Process

A

Allows complaints to be aired internally before they are made public.

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206
Q

Mediator

A

Go-between in a grievance process

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207
Q

Arbitrator

A

Judge in a grievance process

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208
Q

Due Process of Law

A

Right to a fair trial.

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209
Q

CBA (Collective Bargaining Agreement)

A

Procedures for filing/resolving grievances between employees and employers.

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210
Q

Trade Union

A

Represents workers to achieve common goals.

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211
Q

Right-to-work

A

Nonunion employees not forced to join a union.

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212
Q

Union Shop

A

Business that requires union-only labor

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213
Q

Strike

A

Work stoppage

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214
Q

Strikebreakers Scabs

A

Work instead of strike.

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215
Q

Correspondence

A

written or digital communication.

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216
Q

Business Letters

A

company stationery; formal; permanent record.

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217
Q

Document

A

written matter that records information to be referenced later.

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218
Q

Report

A

An account of proceedings, transactions, or event.

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219
Q

Informational Report

A

Data, facts, and information; no analysis or recommendations.

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220
Q

Analytical Report

A

Data analysis about trends and operations.

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221
Q

Email

A

Efficient method to send messages for prompt response, provides a record.

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222
Q

Email Address

A

Username and domain

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223
Q

Email Components

A
  • Recipient
  • (cc) or (bcc)
  • Subject Line
  • Greeting
  • Message Body
  • Closing
  • Attachments (optional)
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224
Q

Memo

A

Communicate information internally; confidential, sensitive, or signature.

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225
Q

Template

A

A starting point for documents or flyers/forms.

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226
Q

Transactional Documents

A

Legally binding records re: transactions between businesses & customers.

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227
Q

Financial Report

A

Document re: financial results, condition, and cash flows.

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228
Q

Cash Flow Statement

A

Shows income as well as cash expenses during a certain period of time

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229
Q

Statement of Owner’s Equity

A

Owner’s capital at the beginning and end of a period of time

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230
Q

Editing

A

Reviewing work to see whether the content is clear. Aka evaluating content

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231
Q

Proofreading

A

Punctuation, grammar, spelling mistakes. Aka guarantee accuracy

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232
Q

Formal Documents

A

Communicating facts; part of official record; specific style and format.

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233
Q

What are Reports?

A
  • Progress Report
  • Analytical Report
  • Compliance Report
  • Written Proposal
  • Informal Report
  • Formal Proposal
  • RFP (Request for Proposal)
  • Planning Document
  • Memo
  • Business Letters
  • Notes
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234
Q

Informal Documents

A

Shorter than a formal document; resembles a substantial letter or memo.

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235
Q

Progress Report

aka Process, Periodic, Recurring

A

Written update for a project; purpose and nature; provides some background

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236
Q

Compliance Report

A

Complying with guidelines, regulations, or legislation

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237
Q

Written Proposal

A

What a company can do for a potential client.

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238
Q

Informal Report

A

One and three pages; formatted similar to letter/memo, direct approach, no prefatory sections

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239
Q

Formal Proposal

A

Several to a couple hundred pages, supporting documents: RFP, summary, title page, table of contents, appendix.

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240
Q

Planning Document

A

Organize a project, lists milestones.

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241
Q

Notes (Minutes)

A

Taken during a meeting, attendees and absentees, previous minutes, motions/votes, recorders name

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242
Q

Summary

A

Highlights most important information.

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243
Q

Text Messages or Instant Messaging (IM)

A

Quickly exchange information using a smartphone or Internet in real time.

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244
Q

Flyer

A

Inexpensive way to make an announcement about an event, service, or product

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245
Q

Style Guides

A

Manuals on basic rules of writing

The Elements of Style (aka Strunk and White), The Gregg Reference Manual, The Chicago Manual of Style.

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246
Q

Tips for Editing Written Communication

A

Corrections can be done on paper or electronically. No black ink, use proofreader’s marks, and track changes.

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247
Q

Gunning Fog Index

Document Readability

A

Readability formula to determine reading complexity. Ideal score is 7 or 8. Above 12 is too hard for most people (Robert Gunning)

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248
Q

Copyediting

A

Correcting errors and making it editorial style

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249
Q

Editing Checklist

A

Check each paragraph (clear purpose, support main point, strong conclusion)
Check each sentence (clarity, grammar, active voice)
Check the wording (unnecessary words, technical words, abbreviations, use of pronouns)

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250
Q

Proofreading Checklist

A
  • Run spell/grammar check
  • Concise wording
  • Check spellings & punctuation
  • Proper capitalization
  • Look for consistence
  • Margins
  • Bullets placed consistently & punctuated consistently
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251
Q

Copyediting Checklist

A
  • Follow company style guidelines
  • Fact check
  • Names, facts, figures, times, dates correct and consistent
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252
Q

Redundancy

A

Saying the same thing two different ways

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253
Q

Grammar

A

Set of rules for clauses, phrases, and words.

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254
Q

Nouns

A

People, animals, concepts, and things

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255
Q

Pronouns

A

In place of nouns (he, she)

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256
Q

Verbs

A

Convey action, also include being/helping/possession words

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257
Q

Adjectives

A

Modify nouns and pronouns; which, what kind, how much

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258
Q

Conjunctions

A

Join words together to show adding a thought (and, but, or, so)

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259
Q

Prepositions

A

Link words to show relationships (about, on, under)

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260
Q

Interjections

A

Short words: Great!; used alone or in short phrases to show emotion or add emphasis.

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261
Q

Parts of a Proper Sentence

A 
Subject
Predicate
Verb Tense
Dangling Modifiers
Independent Clause
Parallelism
Paragraphs
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262
Q

Subject

A

Who or what the sentence is about

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263
Q

Predicate

A

Modifies the subject; includes the verb and objects/phrases governed by the verb.

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264
Q

Verb Tense

A

What time it is in a sentence: present, past, future

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265
Q

Dangling Modifiers

A

Word or phrase that modified a word NOT clearly stated in the sentence.

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266
Q

Independent Clause

A

Complete thought; can stand alone as a sentence.

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267
Q

Parallelism/Parallel Structure/Parallel Construction

A

Helps readers understand how two or more parts of a sentence are related.

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268
Q

Paragraphs

A

Opening sentence followed by supporting statements.

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269
Q

Punctuation

A

Making a sentence clear using spaces, capitalization, and symbols.

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270
Q

Comma (,)

A

Join two independent clauses with a coordinating conjunction (and, but, or, yet), to divide list of objects

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271
Q

Colon (:)

A

After independent clauses to show what is coming next. A signal for the reader to pay attention

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272
Q

Semicolon (;)

A

Links closely related independent clauses or sentences that are not joined with conjunction

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273
Q

Period

A

Used when you make a statement, request, command

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274
Q

Question mark (?)

A

Used when asking a question

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275
Q

Exclamation Point (!)

A

Used when showing strong emotion or significance

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276
Q

En dash (-)

A

One dash to specify any kind of range in numbers

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277
Q

Em dash (–)

A

Two hyphens together to separate or highlight a thought.

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278
Q

Hyphen (-)

A

Joins words or separates syllables in a single word

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279
Q

Parentheses ()

A

Used to clarify or provide secondary information

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280
Q

Brackets []

A

Used to insert your own words into quotes or enclose a set of words that are already inside parentheses.

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281
Q

Capitalization

A

Sentence is about to start or the proper name of a person or place is being used.

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282
Q

Apostrophe

A

To show something belongs to someone. If the word already ends in s, just add the apostrophe.

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283
Q

Common misspelling mistakes

A

Affect (to act on) / Effect (result produced by something)
All right / Alright (“all right” is correct)
Its (third-person singular possessive adjective) / It’s (contraction of “it is”)
Passed (past tense of the verb “pass” / Past (refers to time or place)
Then (indicates time) / Than (used as a conjunction or preposition)
There (location / Their (possessive pronoun for “they”)
Too (also) / To (indicates movement or action
Your (possessive of “you”) / You’re (contraction of “you are”)
Were (past form of “to be”) / We’re (contraction of “we are”)
Who’s (contraction of “who is”) / Whose (possessive form of “who”)Affect (to act on) / Effect (result produced by something)

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284
Q

Active Voice

A

subject performs the action.

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285
Q

Passive Voice

A

subject receives the action.

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286
Q

Rules for Capitalization

A

Titles before a name are capitalized:
Proper names of places are capitalized:
Proper names are capitalized:
Proper names or organizations such as colleges, businesses, associations, governmental organizations, and departments are capitalized
Geographical regions, but not areas or directions, are capitalized

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287
Q

Primary Research

A

Collecting information through surveys, records, observations

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288
Q

Secondary Research

A

Reading books/periodicals or searching the Internet

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289
Q

Jargon

A

Industry terminology - use only if the audience understands

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290
Q

Parts of a Document

A
  • Headers and Footers
  • Headlines and Titles
  • Body Copy
  • Watermark
  • Table of Contents or Index
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291
Q

How to Show Credits in a Document

A

Can be at the beginning or end or both – include:

  • Name of company
  • List of the employees who produced the piece
  • The date
  • Company that printed it
  • Copyright information
  • Address
  • Logo
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292
Q

Illustrations in a Document

A

Can include charts, diagrams, and infographics
Design Software
Desktop Publishing
Adobe InDesign

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293
Q

Headlines and Titles

A

Helps reader identify at a glance the reason for the document and its main section.

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294
Q

Body Copy

A

The meat of the document

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295
Q

Watermark

A

A faint design or words on the page behind the copy.

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296
Q

Table of Contents or Index

A

A navigation tool for long documents to show page numbers for each section or topic.

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297
Q

Formatting

A

The way the copy is organized and presented.

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298
Q

Typeface Font

A

Serif or Sans Serif

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299
Q

Serif Font

A

small projections; generally assumed to be easier to read.

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300
Q

Sans Serif Font

A

without small projections; Popular online

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301
Q

Indirect Style of Quote

A

Paraphrasing using third person narration

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302
Q

Direct Style of Quote

A

Quoting the source exactly and using quotation marks

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303
Q

Simile

A

A figure of speech; connects the subjects using “as,” “like,” or “than.” (Working like a dog)

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304
Q

Metaphor

A

something is the same as something else.

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305
Q

Advantages of working in a team

A 
share mutual goals
bring different skills, experiences, and talents
hold each other accountable
build off others' ideas 
learn from each other
others can fill in
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306
Q

Disadvantages of working in a team

A

some individuals might not feel they are part of the success
sometimes do not get along
have trouble compromising or listening to other ideas
Slower members of the team can inhibit the rest of the team

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307
Q

Database

A

Collection of information organized to be accessed, searched, updated.

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308
Q

Brand

A

Reputation that influences customer expectations

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309
Q

Branding

A

Promotion of product/service with a particular brand

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310
Q

Microsoft Word

A

Most popular word processing program for text documents; write, edit, share

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311
Q

Most common word processing programs used to generate business letters.

A

Microsoft Word, Google Docs, Apple Pages

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312
Q

Microsoft Excel

A

For creating spreadsheets; organize and store data in rows and columns

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313
Q

Microsoft Excel Basic Formulas

A

Add: =SUM(A1:B1) or =(A1:B1)
Multiply: =SUM(A1B1) or =(A1B1)
Divide: =SUM(A1/B1) or =(A1/B1)
Average: =AVERAGE(A1:E1)

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314
Q

Prezi

A

A cloud-based alternative to Microsoft PowerPoint

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315
Q

Desktop Publishing

A

Software to arrange text and graphics for a report, newsletter, into a pleasing layout. MS Publisher, Adobe InDesign

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316
Q

Bullets (Bullet Points)

A

To display information in an organized and easy-to-read manner.

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317
Q

Table

A

Columns and rows that represent a certain set of data

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318
Q

Page Break

A

Creates a new page

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319
Q

Justify

A

Gives evenly spaced wording on both the left and right margins

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320
Q

Line Spacing

A

The space between sentences and paragraphs Aka Leading

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321
Q

Pixel

A

Smallest physical object in an image. Many of these combined create an image.

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322
Q

PAR (Pixel Aspect Ratio), aka DAR (Dot Aspect Ratio)

A

ratio of width to height in an image.

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323
Q

DPI (Dots Per Inch), aka PPI (pixels per inch)

A

pixel, or dot, density

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324
Q

Pantone Color Matching System

A

A standardized color reproduction system.

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325
Q

Domain

A

unique name on the Internet.

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326
Q

Search Engine Optimization (SEO)

A

Maximizing the number of visitors to a website by ensuring the site appears high on the list of results

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327
Q

Microsoft Publisher

A

Desktop publishing software for producing newsletters, brochures, post cards

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328
Q

Microsoft PowerPoint

A

Create slide show presentations using text, graphics, animation, audio, video

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329
Q

Microsoft Visio

A

Detailed charts, diagrams, and other graphical representation

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330
Q

Adobe Illustrator

A

Software to create graphics for websites or for simple print designs

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331
Q

Adobe InDesign

A

Manage body copy, grid layouts, and pixel data, for book design

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332
Q

Apple Keynote

A

Create slide show presentations on Mac computers

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333
Q

Typeface

A

Website-safe fonts such as: Arial Georgia Tahoma Courier

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334
Q

Style Guide

A

A company’s brand that dictates fonts, colors, logo placements, and other elements.

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335
Q

Symmetry

A

Balanced layout with similar text shapes and graphics

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336
Q

Asymmetry

A

Opposite of a symmetry, text and graphics not matching

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337
Q

Word Wrapping

A

Divides lines so words are never split between lines. Aka line breaking

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338
Q

Logo

A

A symbol or design developed by your company to identify its products.

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339
Q

Trademark

A

Protects the company from someone else using their logo, company name, slogans, or designs

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340
Q

Memoranda

A

Internal communications about a particular topic

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341
Q

Headers and Footers

A

Spaces at the top and bottom of a document to showcase relevant information

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342
Q

Paper for Documents

A
  • Simple memo - use copy paper
  • Annual report, marketing flyer, or similar publication - work with a printing company and use a heavier, more suitable paper weight
  • Paper that is heavier, or paper with a glossy finish, adds professionalism to the finished product. Paper with a watermark includes a faint design in the paper.
  • Company letterhead, which usually features the company’s name, logo, colors, and address, often has a watermark and is suitable for formal letters.
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343
Q

Digital Watermark

A

A marker embedded in audio, video, or image data used to show copyright ownership.

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344
Q

Envelope Sizes

A
  • A #10 envelope is usually used for business letters
  • Window envelopes are used for bills and official notices.
  • Booklet envelopes have a flap along their length and are often used to send materials that cannot or should not be folded
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345
Q

Web Builders, aka “Drag and Drop Builders” or “WYSIWYG” (what you see is what you get)

A

Web design done graphically; what you do converted to code by the software.

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346
Q

WordPress

A 
Easy-to-use for web design.
Purchasable domains 
most customizable 
some coding knowledge
used to create a blog
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347
Q

Squarespace

A
  • Easier than WordPress
  • Domains for purchase
  • Existing templates
  • One-stop shop
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348
Q

Google Sites

A

Similar to WordPress.
purchasable domains from a provider
Many templates to insert data

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349
Q

WIX

A

popular; easy-to-use

no coding experience

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350
Q

Technical Guidelines for Color-Coding and Pixel Ratio

A

*RGB stands for red, green, and blue
*CMYK stands for cyan, magenta, yellow, and black
WEB DESIGN GRAPHICS TIPS
*Picture quality between 72 and 200 dpi
*Common color codes used for RGB are hex codes that consist of numbers and letters (e.g., #FFFFFF stands for the color White)
PRINT DESIGN GRAPHICS TIPS
Picture quality at 300 dpi

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351
Q

Webinars

A

Online meetings or presentations; participants virtually from around the world; can be watched in real time or at other times.

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352
Q

Chart

A

A collection of information on a sheet or display in the form of graph, table, or diagram.

  • Bar
  • Pie
  • Line
  • Scatter Plot
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353
Q

What’s a Line Chart for

A

data trends

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354
Q

What’s a Bar Chart for

A

comparing data

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355
Q

What’s a Pie Chart for

A

showing percentages

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356
Q

What’s a Column Chart for

A

showing visual comparisons between data intervals

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357
Q

What’s an Organizational Chart for

A

Hierarchical representation of a department, organization, or another entity showing the relationship between objects.

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358
Q

Variable

A

A quantity or measured value displayed in a chart

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359
Q

Graph

A

A chart showing the relationship between two variables.

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360
Q

Legend

A

A small section defining what certain colors or symbols represent

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361
Q

Y Axis

A

Vertical axis, “up and down.”

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362
Q

X Axis

A

Horizontal axis, “left to right.”

363
Q

Column

A

vertical section in Excel, labeled with letters.

364
Q

Row

A

horizontal section in Excel, labeled with numbers

365
Q

Cell

A

Where column and a row intersect in excel

366
Q

Embedding tables and charts

A

Allows you to insert these objects into other programs that did not create them.

367
Q

SmartArt

A

To organize information such as processes, flowcharts, or other graphical information.

368
Q

Binding

A

Uses plastic or wire GBC, Velobind, or thermal binding to finish documents with a professional look

369
Q

Tabs

A

Separate chapters or sections with individual dividers

370
Q

Laminating

A

Clear protective coating to prevent tearing; for flyers, menus, charts, and maps.

371
Q

Finishing

A

Portfolios, pockets folders, or page protectors

372
Q

Mounting

A

Can help prevent folds, wrinkles, and dog-ears

373
Q

Folding and Trimming

A

For tri-fold brochures, custom paper sizes, and foldouts

374
Q

Annotated Proofing

A

Editing markups to proof hard copy, using marks/symbols

375
Q

Minute Taker

A

Person who ensures an accurate summary of the meeting is documented for future reference.

376
Q

Minutes

A

An official record of what happened at the meeting

377
Q

Template for Minutes

A

Often includes the following:

  • Name of the company or organization
  • Date, time and place of meeting
  • Names of members who were present or absent during the meeting
  • Reports from committee members, officers, or other individuals
  • Motions made
  • Items needing action or a decision
  • Date and time of the next meeting
  • Date and time of adjournment
  • Name, title, and signature of the person recording the minutes.
378
Q

Media Richness Theory

A

Information fitting within the carrying capacity of its medium is more likely to be understood, and information richness occurs when the exchange of information changes someone’s mind during a certain time.

379
Q

Steps for preparing electronic document for distribution

A
  1. Preparing – Save documents periodically, v1, v2, A, B, C, or 1, 2, or 3 for multiple versions
  2. Protecting – Password protected, Track changes, Digital Signature
  3. Printing
380
Q

Password Protected

A

Confidential documents are protected with a password and are available only for certain employees to view. *Password to Open *Password to Modify

381
Q

Marked as Final

A

Saves the file with the last set of changes to indicate no further changes should be made.

382
Q

Digital Signature

A

An electronic, encrypted stamp of authentication on digital information

383
Q

Orientation Style

A

Portrait or Landscape Layout

384
Q

Fax Machines Facsimiles

A

Transmit documents to the receiving party at a faster pace than snail mail

385
Q

All-In-One Printers and Photocopy machine

A

Print, scan, and copy from one machine.

386
Q

Output Formatting

A

Produce booklets. Features: booklet creation, transparency separators, special pages, page layout, and annotations

387
Q

Booklet Creation

A

Output Formatting feature; it will fold and staple or hole punch the document.

388
Q

Transparency Separators

A

Output Formatting feature; insert transparency pages into your document.

389
Q

Special Pages

A

Output Formatting feature; select multiple trays for documents with varied sized pages pulling from both the dedicated letter and legal trays while copying.

390
Q

Page Layout

A

Output Formatting feature; copy multiple pages onto one page similar to slide handouts.

391
Q

Annotates

A

Output Formatting feature; add numbers and dates to the copied and scanned documents.

392
Q

Image Quality

A

Output Formatting feature; print exactly as the original, adjust sharpness, enhance overall appearance, change color presets/balance

393
Q

Approaches to delivering a PowerPoint Presentation

A
  • Applying Presentation Tools
  • Setting Up Slide Shows
  • Presentation Timing
  • Recording Presentations
394
Q

Presentation Tools in PowerPoint

A

Using a pen or highlighter, changing the color of the ink in the pen or highlighter, or erasing a notation altogether; right click on slide.

395
Q

Setting Up a Slide Show in PowerPoint

A

Adjusting settings: how the presentation will be delivered, if all the slides will be shown or only a subset, if the slide show will loop continuously, if it will be shown with narration or animation, of if timing will be used. Can also be adjusted for which color pen or laser pointer should be used.

396
Q

Recording Presentations in Power Point

A

Used when preparing a presentation for someone prior to the actual presentation. Also useful for others who are viewing the presentation on their personal computers. Recorded timings are used to set up the presentation to move automatically from one slide to the next.
When recording a presentation, you can specify the following:
*Whether to record from the first slide or the current slide
*Whether to include slide timings and animations times
*Whether to include narrations and laser point movements

397
Q

What are the 2 most popular methods companies use to communicate internally and externally?

A

Email and traditional letters

398
Q

Policy for Distributing or Filing Documents

A

Type of document and its purpose, size, recipient, and destination often will determine how a piece is sent.

399
Q

What does USPS stand for?

A

United States Postal Service

400
Q

Guarantees overnight delivery and is the most expensive option

A

Express Mail

USPS

401
Q

Cost-effective choice for two-day delivery

A

Priority Mail

USPS

402
Q

For letters, large envelopes, and postcards weighing 13 ounces or less that need to arrive in fewer than three days.

A

First Class Mail

USPS

403
Q

Least expensive option for envelopes and packages weighing 70 pounds or less but delivery may take up to 8 days

A

Parcel Post

USPS

404
Q

National Business Do-Not Call Registry

A

http://bizdonotcall.com/

405
Q

Fax Messages

A

Send info quickly through phone line. To protect sensitive information and to ensure the document is delivered to the proper person, include a cover sheet that includes the recipient’s and sender’s names, fax numbers, phone numbers, and the date and number of pages.

406
Q

Interoffice Mail

A

For sending written communications between offices.

407
Q

Plagiarism

A

The act of presenting someone else’s work as your own

408
Q

Intellectual Property

A

Original ideas used in business (inventions, literary and artistic works, designs, symbols, names, and images)

409
Q

Footnote

A

Used for making a point that needs more explanation, an asterisk or number is placed next to the word, it’s at the bottom of the page

410
Q

Endnotes

A

Similar to footnotes but are listed at the end of the paper, not on each relevant page

411
Q

Proprietary

A

Something that is created by someone and gives the creator exclusive legal rights.

412
Q

Citing Attribution

A

Giving credit to the author

413
Q

_______________ refers to the legal right of the owner of intellectual property or published works. In simpler terms, it’s the right to copy. Life of author + 70 yrs

A

Copyrights

414
Q

Hackers

A

People who use computers to gain unauthorized access to information.

415
Q

Notary Public

A

An official witness to verity the authenticity of signatures on documents.

416
Q

Primary Source

A

Something written or created during the period being studied and gives a first-hand look at the events.

417
Q

Original Documents include:

A

Diaries, speeches, manuscripts, letters, interviews, news films or videos, autobiographies, official records, newspapers, magazines, governmental documents, maps, stone tablets

418
Q

Creative Documents include:

A

Poems, plays, novels, musical works, artworks, recordings

419
Q

Relics or Artifacts include:

A

Pottery, furniture, clothing, buildings, jewelry, needlework, board games

420
Q

Secondary Source

A

Analysis and compilation of information from primary sources.

421
Q

The Internet is…

A

one of the easiest ways to do research

422
Q

Search Engine

A

Program that finds items matching your key search words.

423
Q

Boolean Search

A

Linking words together (and/or) to get closer to finding what you’re looking for, originated by English mathematician George Boole.

424
Q

Ulrich’s Periodicals Directory

A

Database of publications (magazines, newspapers, scientific journals, academic publications). 1932; more than 300,000 periodicals

425
Q

Social Media

A

Collection of Internet-based communities interact.

426
Q

Peer Review

A

Having coworkers review stuff you have written.

427
Q

Scientific Method

A

Testing a hypothesis through experiments, recording results, reaching conclusion

428
Q

Goal Matrix

A

Defines which data is appropriate to collect and why, will clarify the most important objectives the business is trying to achieve

429
Q

Anecdotal Evidence

A

Information based on a person’s thoughts or feelings

430
Q

Hard Data

A

Test scores, website analytics, product sales

431
Q

Spam

A

Unsolicited email sent in bulk usually to advertise a product or service.

432
Q

Interfaces

A

various functions to organize, archive, send, and receive information that is sent to them.

433
Q

Emoticons

A

Combinations of symbols that loosely depict the human face.

434
Q

Emailing List Server

A

Send a large number of emails using one email address.

435
Q

A social media outlet where professionals can connect

A

LinkedIn

436
Q

A platform for posting short 140-character or fewer messages called tweets.

A

Twitter

437
Q

Blog

A

A record of someone’s thoughts posted on the Internet for others to read.

438
Q

A way for friends to keep in touch and for companies to interact with their customers.

A

Facebook

439
Q

A popular social media site for sharing ideas and images.

A

Pinterest

440
Q

Hootsuite

A

A social media management system that supports social network integrations

441
Q

Wikis

A

Sharing resources that are informative in nature.

442
Q

Video-sharing sites.

A

YouTube and Vimeo

443
Q

Chatrooms

A

Group of people with similar interests to get together and send messages to each other in real time

444
Q

Web self-service

A

Information on the website that customers can use to get their questions answered

445
Q

Intranet

A

Visible only to employees in company.

446
Q

Device Driver

A

Software program that allows a piece of hardware to interact with an operating system.

447
Q

Plug and Play

A

Devices that work automatically (keyboards, mouse, USB flash drive)

448
Q

Operating System

A

The main software of a computer system; manages hardware/software/file systems, and provides a user interface.

449
Q

Application

A

Software installed onto an operating system generally used for a specific purpose.

450
Q

A suite of office production applications. Includes Word, Excel, PowerPoint, and Outlook.

A

Microsoft Office

451
Q

Spreadsheet

A

Data stored in columns and rows.

452
Q

user-specific and customizable file space on an operating system.

A

User Account

453
Q

Administrative Privileges

A

elevated privileges needed to accomplish administrative tasks

454
Q

Log Files

A

System or application files created to record specific activity.

455
Q

Form Factor

A

Size and shape of a computer, helps determine which hardware components are compatible.

456
Q

Network

A

A group of computers connected to exchange data

457
Q

LAN

Local Area Network

A

A computer network typically constrained to a single office or building

458
Q

WAN

Wide Area Network

A

A computer network that reaches beyond the LAN and uses an Internet carrier to connect to remote locations or Internet resources

459
Q

IP Address

A

Logical address used to uniquely identify a computer, printer

460
Q

ESD

Electrostatic Discharge

A

The sudden flow of electricity between two objects.

461
Q

EMI

Electromagnetic Interference

A

interference when one device crosses the electromagnetic field of another.

462
Q

UPS

Uninterruptible Power Supply

A

A device often used as a battery backup

463
Q

Surge Protector

A

Device used to protect sensitive equipment from dangerous power surges.

464
Q

Desktop

A

computer found in a workplace setting w/ keyboard, mouse, peripherals

465
Q

Laptop

A

A portable computer; fit in briefcase

466
Q

Tablet

A

computing device; 7 to 12 inches in size; touch or stylus

467
Q

A cell phone that is able to run multiple applications.

A

Smartphone

468
Q

Server

A

Computer that is often larger than a desktop computer and kept in a server closet to provide programs or other functions to end user computers

469
Q

Mainframe

A

A large computer supporting multiple clients.

470
Q

Thin Client

A

A smaller computing device that sits at a desk or workstation that has connections for a keyboard, mouse, display, and peripherals.

471
Q

A measure of copier speed

A

Copies Per Minute

CPM

472
Q

A measure of printer speed

A

Pages Per Minute

PPM

473
Q

Automatic Document Feeder

ADF

A

Copy multiple sheets at the same time without manually changing pages after each scan.

474
Q

Large Capacity Feeder

LCF

A

Added to equipment for high-volume printing or copying environments

475
Q

Duplex

A

Double-sided printing or copying.

476
Q

Finisher

A

Stapling, hole punching, binding, folding, etc.

477
Q

Offset sorting

A

Sorted and stacked in a single pile rather than sorted into separate bins

478
Q

Bypass Tray

A

Manually insert a page outside of the normal document feeder.

479
Q

Consumables

A

Parts that you have to replace; toner cartridges, rollers, drum kits

480
Q

A measure of pixel, or dot, density, the number of individual dots within a one-inch span.

A

Dots Per Inch (DPI)

481
Q

sending a job to the printer.

A

Spooling

482
Q

Printer Command Language

PCL

A

communication between computers and printers

483
Q

printing language for printing images

A

Postscript

484
Q

printing, scanning, copying, and faxing; one machine

A

All-In-One

485
Q

Text or images sent traditionally via a phone line.

A

Fax

Fascimile

486
Q

Total Cost of Ownership

TCO

A

A figure often considered when comparing equipment lease or buy options.

487
Q

TWAIN

A

Standard for pulling images from scanners.

488
Q

Internal Components

A

The motherboard, RAM (random-access memory), processor, hard drive, video card, sound card, cooling fans

489
Q

Peripherals

A

Devices connected to the computer from outside of the case. (Mouse, keyboard)

490
Q

Input Devices

A

Devices that provide input to the computer (keyboard, mouse)

491
Q

Output Devices

A

Devices that provide output (Monitor, speakers, printer)

492
Q

Storage Devices

A

Devices that store short-term and long-term information. RAM, hard drives, USP flash drives, external hard drives, CDs

493
Q

Save-Energy Feature

A

Low-power state, conserve electricity, partially power down when not in use for period of time.

494
Q

Driver

A

Software installed to allow a hardware device to communicate with an operating system

495
Q

Availability

A

System being ready and able to perform its regular functions

496
Q

Baseline

A

How a system is supposed to perform under normal conditions.

497
Q

Knowledge Base (KB)

A

A central website that provides a wealth of knowledge about a particular product

498
Q

Troubleshooting Flowchart

A

AKA: scripts, help perform basic support for software or equipment.

499
Q

Service Level Agreement (SLA)

A

A document that defines the level of service to be expected from a service provider.

500
Q

Steps for Setting Up a Basic Workstation

A
  1. Connect monitor or display
  2. Connect peripherals (keyboard, mouse, speakers, etc.)
  3. Connect network
  4. Connect to power (Be sure to use a surge protector.)
501
Q

Major Functions of an Operating System

A
  • Manage Hardware
  • Manage Software
  • Manage Files
  • Provide a User Interface
  • GUI (Graphical User Interface)
  • CLI (Command Line Interface)
502
Q

The main software of a computer system responsible for managing hardware, managing software, managing the file system, and providing a user interface.

A

Operating System

OS

503
Q

Computer programs installed on a computer’s operating system.

A

Applications

504
Q

Minimum Hardware Requirements

A

Requirements hardware needs to be compatible w/ Operating System.

505
Q

Minimum Software Requirements

A

Requirements software needs to be compatible with Operating System

506
Q

Board attached to the computer case; it is a central point for plugging in all internal and external components

A

Motherboard

507
Q

A chip that is often considered the brain of the computer.

A

CPU

Central Processing Unit

508
Q

This type of memory temporarily holds data for processing.

A

RAM

Random access memory

509
Q

Service Pack

A

An updated version of an operating system that includes all software patches and security updates up to a certain point.

510
Q

Patch Management

A

Systematically testing and implementing software and security updates.

511
Q

This is a newer type of cable that carries audio and video signals.

A

HDMI

High-Definition Multimedia Interface

512
Q

DVI

Digital Visual Interface

A

A common port/cable for connecting a monitor or display.

513
Q

VGA

Video Graphics Array

A

A common port/cable for connecting a monitor or display.

514
Q

USB

Universal Serial Bus

A

A serial interface often used to connect peripherals and storage devices to computers. Mini, Micro, and Types A and B.

515
Q

The main local storage component of a computer.

A

Hard Disk Drive

516
Q

Drive Letter

A

An alphabetical letter assigned to a physical drive in a computer. C:

517
Q

Internet and all its related software and services.

A

Cloud

518
Q

where digital data is stored in logical pools. e.g. OneDrive, Google Drive

A

Cloud Storage

519
Q

Removable Media

A

USB flash drives, optical media, portable hard drives

520
Q

Flash Media

A

Storage, often removable, that has no moving parts.

521
Q

Optical Media

A

CDs and DVDs.

522
Q

An obsolete storage medium but still may be found in archives

A

Floppy Disk

523
Q

image, greatly reduced and copied onto a paper or film for archiving.

A

Microform

524
Q

Tape Backup

A

media used by IT for organization-level data backups

525
Q

Off-Site Storage

A

Used to safeguard archived items such as backup tapes or paper files.

526
Q

File Extensions

A

Helps identify/organize files; tells the operating system which program to use to open it.

527
Q

The simplest of text file formats. Readable on most word processors, it cannot save formatting.

A

TXT

Text File

528
Q

A very simple text file format that is readable on virtually every word processor It is similar to TXT files but has the ability to format data, such as changing font type of size.

A

RTF

Rich Text Format

529
Q

DOCX

A

Microsoft Word

530
Q

XLSX

A

Microsoft Excel

531
Q

PPTX

A

Microsoft PowerPoint

532
Q

ACCDB

A

Microsoft Access database

533
Q

Adobe Reader is the software required to view ____ files. It’s available for virtually any desktop, laptop, or mobile device regardless of operating system.

A

PDF

Portable Document Format

534
Q

This file extension is used for files intended to be viewed in a web browser

A

HTML

Hypertext Markup Language

535
Q

These files are compressed folders, which save disk space

A

ZIP

536
Q

Print to File

A

Print a document not on paper, but usually in PDF form.

537
Q

File types that lose quality as they are converted from the original version

A

Lossy

538
Q

File types that do not lose quality as they are converted from the original version

A

Lossless

539
Q

Lossless file format often used for saving image files.

A

Tiff

Tagged Image File Format

540
Q

Lossless file type often used for web images and email.

A

JPEG

Joint Photographic Experts Group

541
Q

Document Conversion Software

A
  • MyMorph
  • WinZIP
  • CutePDF
  • YouConvertIt
542
Q

Primary Storage is called _____

A

RAM

543
Q

Secondary Storage includes:

A

Computer hard drive, USB flash drive, optical media, or floppy disk

544
Q

Local Storage

A

Storage inside of or connect to your computer

545
Q

Data Backups

A

Copying data from a primary to a secondary location, to protect it in case of a disaster

546
Q

RPO

Recovery Point Objective

A

point in time you wish to recover data.

547
Q

RTO

Recovery Time Objective

A

time goal for how long it will take to bring your data and systems back online.

548
Q

The ability to save copies of your data across multiple devices.

A

File Syncing Utilities

549
Q

Separate facility for storing backup and archive data of various types.

A

Off-site Storage

550
Q

To make a copy of an entire computer system at a certain point in time.

A

Snapshot

551
Q

Network security device that can allow, block, and filter network traffic

A

Firewall

552
Q

The maximum speed allowed by a data line.

A

Bandwidth

553
Q

Measure of the actual speed data is moving on the line.

A

Throughput

554
Q

The act of gaining unauthorized access to resources or information through human deception.

A

Social engineering

555
Q

FERPA

Family Educational Rights and Privacy Act

A

Privacy of student data

556
Q

GLBA

Gramm-Leach Bliley Act

A

Data security in the financial industry

557
Q

HIPAA

Health Insurance Portability and Accountability Act

A

Protects the privacy of health information

558
Q

PCI-DSS

Payment Card Industry Data Security Standard

A

Guidelines for dealing with credit card or electronic payment information

559
Q

Electronic Communications Privacy Act

A

Regulation of the storage of telephone calls including transmissions of electronic data by computer

560
Q

This is the backup of an entire computer system, and it takes the longest time to complete

A

Full Backup

561
Q

Backs up only the files that have had changes since the last full backup

A

Differential

562
Q

Backs up files that have changed since the last incremental backup

A

Incremental

563
Q

Technology used by backup systems to help conserve storage space by only keeping one copy of particular information.

A

De-duplication

564
Q

ARMA International

A

Leading professional organization and authority on record management; set of filing rules, formerly the Association of Records Managers and Administrators

565
Q

Process of duplicating information in an effort to protect against damage or loss

A

Backup

566
Q

Computer and device connections classified into the three geographical areas they cover: LAN (Local area networks) MAN (Metropolitan area networks) WAN (Wide area networks)

A

Computer Network

567
Q

Data Archiving

A

Transferring online electronic records to removable storage for off-line storage

568
Q

The records retirement or destruction date found in the records retention schedule.

A

Disposition

569
Q

EDRMS

Electronic Document and Records Management System

A

A content management system that integrates technologies of electronic document and records management

570
Q

Electronic Record

A

A record stored on an electronic storage device

571
Q

File

A

A collection of records

572
Q

Often manila folders that are labeled and used to store records

A

File Folder

573
Q

Image record

A

A digital image of a record stored on microfilm or CD

574
Q

A list of items in a particular order

A

Index

575
Q

An adhesive sticker used to mark a file folder

A

Label

576
Q

The framework to manage electronic and manual records from beginning through final disposition

A

Life Cycle

577
Q

Identifying information about a record

A

Metadata

578
Q

A unit of recorded information

A

Record

579
Q

A systematic control of recorded information

A

Records management

580
Q

The individual responsible for systematically managing the records that flow in and out of the organization

A

Records Manager

581
Q

The act of retaining records for a specified period of time

A

Records Retention

582
Q

Records Storage System

A

The method by which electronic or manual records are stored (alpha or numeric)

583
Q

Tab Cut

A

File folders often include tabs, which are used to help organize files in a drawer or on a shelf: 1/3 cut, 1/5 cut, straight cut

584
Q

File Management

A

Organizing, arranging, and maintaining important records and documents for easy retrieval.

585
Q

Electronic File Management

A

Electronic and computer-based records management system used to store records throughout the records’ life cycle.

586
Q

Advantages of Electronic File Management

A
  • Productivity
  • File integrity
  • Convenience
  • Physical storage
587
Q

Disadvantages of Electronic File Management

A
  • Cost

* Security

588
Q

Works well for storing paper records when more than one worker has access to the files

A

Manual (Paper) File Management

589
Q

Centralized Filing

A

A consolidation of records that gives multiple workers access to the information

590
Q

Decentralized filing

A

Records scattered throughout the organization

591
Q

Advantages of Manual (Paper) File Management

A
  • Productivity
  • Cost
  • Handling
  • Production
592
Q

Disadvantages of Manual (Paper) File Management

A
  • can be time consuming

* requires physical space

593
Q

ASCII

American Standard Code for Information Interchange

A

The numerical representation of a character.

594
Q

Scanning is also known as…

A

Document imaging

595
Q

Direct Access Files

A

Records are stored on a device such as a hard disk or thumb drive

596
Q

Indirect Access Files

A

Records are stored on a device that is accessed in exact order, such as magnetic tape

597
Q

A specific location in electronic storage that will indicate the computer drive designated, the folders and subfolders where the file is located, and the name of the file) ex: C:\My Documents)

A

File Path

598
Q

Windows Explorer

A

View, manage, and search for files and folders on drives.

599
Q

Cloud-Based Storage

A

Records are kept on remote servers and accessed through the Internet.

600
Q

Companies offering software, systems, and services for electronic filing

A
  • GoogleDocs
  • DropBox
  • Laserfiche
  • SharePoint
  • DocSTAR
  • FileNet
601
Q

Alphabetic Filing System

A

Records are filed alphabetically from A to Z according to name.

602
Q

Files are filed alphabetically according to name with the most current date in front. Unit can be a name, number, or subject, for maintaining consistency in the alphabetic system.

A

Unit-by-unit Method of Filing

603
Q

Used when records are retrieved by subject rather than by a person’s name of a business’s name.

A

Subject Filing System

604
Q

Subject Index

A

Prevents records from being filed in numerous locations when a subject has already been set up for that record

605
Q

Records have unique numbers affixed to them for identification. Recommended for filing large volumes of records.

A

Numeric Filing System

606
Q

Accession Log

A

Assigning the numbers in a numeric filing system.

607
Q

What are these 5 Stages of a Record’s Life Cycle:

A
  1. Planning
  2. Receipt, collection, or creation
  3. Active Use
  4. Storage, protection, and retention
  5. Disposition
608
Q

Benefits of LAN (Local Area Network)

A
  • Printers can be shared among computer
  • Installation of software can be managed
  • Files stored within the organization can be backed up and stored on files servers
609
Q

Determining the name to be used in storing a record

A

Indexing

610
Q

Marking the units of the filing segment (or name) by which the record is to be stored

A

Coding

611
Q

A document may be called for by more than one name; keep a ___________ sheet for easy retrieval

A

Cross-Referencing

612
Q

Arranging records in the order they are to be filed

A

Sorting

613
Q

Placing a document in the file folder and then the file drawer

A

Storing

614
Q

Records Retention Schedule

A

Indicates the length of time records are to be maintained.

615
Q

CFR

Code of Federal Regulations

A

Record-keeping requirements for organizations operating within the US

616
Q

Employee Retirement Income Security Act

A

Provides the record-keeping requirements of organizations that offer pension plans, health coverage plans, disability plans, and other benefits to employees

617
Q

Equal Pay Act

A

Requires employers to retain employment information related to work performed by employees

618
Q

FERPA

Family Education Rights and Privacy Act

A

Protects the privacy of student information

619
Q

Patriot Act

A

Mostly impacted the document-managing process of banking and financial institutions and communication providers such a libraries

620
Q

SOX

Sarbanes-Oxley Act

A

Improve corporate governance/accountability, minimum retention period for records that contain financial data

621
Q

Advantages/Disadvantages of Electronic Records and File Security

A

Advantages: are backed up regularly on a server,
controlled through identifiers and password codes
Disadvantages: can be accessed and compromised by unauthorized individuals, susceptible to natural disasters

622
Q

Encryption

A

An effective way to achieve data security.

623
Q

What is Unencrypted Data

A

Plain text

624
Q

What is Encrypted Data

A

Cipher text

625
Q

Advantages/Disadvantages of Manual (paper) Records and File Security

A
  • Advantages: Computer hackers cannot gain access, file cabinets can be secured and locked by a key.
  • Disadvantages: tend to be safe until an unauthorized person gains access without permission, are susceptible to natural disasters, typically, there is only one printed record and no backup copy.
626
Q

Vital Records

A

Records that cannot be replaced nor should they be destroyed.

627
Q

Important Records

A

Records that are important for the orderly continuation of a business.

628
Q

Useful Records

A

Records that are helpful for the day-to-day operations of a business.

629
Q

Nonessential Records

A

Records that typically have no future value and should be destroyed.

630
Q

Records that are continuously being transferred

A

Perpetual Transfer

631
Q

Records that are moved during a specific period of time

A

Periodic Transfer

632
Q
  • Bar codes that can communicate with a networked system to track products
  • can communicate with an electronic reader
  • reader is connected to a large computer network
  • your bank is notified and the amount of the bill is subtracted form your bank account.
A

RFID

Radio Frequency Identification

633
Q

What’s typically in an Office Environment

A

Office workspace w/

  • Desk
  • Desk chair
  • Computer
  • Lighting
  • Supplies
634
Q

Involves a proposal by one company seeking to offer services or bid for business with another company.

A

Competitive Bidding

635
Q

Processes to communicate the day-to-day methods for acquiring goods and services.

A

SOPs

Standard Operating Procedures

636
Q

A system to accurately convey the needs of the customers so contracts or purchase orders can be initiated.

A

SOW

Statement of Work) (Specifications of Materials

637
Q

Included in an RFP

(Request for Proposal):

A
  • A description of the material or service
  • A technical description
  • The date the product or service is expected
  • The act price
  • The shipping destination, methods, and terms
638
Q

Ways to initiate a Purchase Request

A
  • Requisition
  • MRP (Material Requirements Planning)
  • Catalog ordering
  • System-generated orders
639
Q
  • Uniform Commercial Code
  • Antitrust Legislation
  • The Sherman Antitrust Act
  • The Clayton Antitrust Act
  • The Robinson-Patman Act
  • The Federal Trace Commission Act
  • The Office of Federal Procurement Policy Act
  • The Small Business Act
  • The Davis-Bacon Act
  • The Service Contract Act
  • The Prompt Payment Act
A

Laws and Governmental Regulations affecting procurement activities

640
Q

Inventory Management System

A

A tool to determine the quantity of materials to be ordered and the timing of their delivery.

641
Q

Virtual Office

A

Working from a location outside of the office

642
Q

Advantages of Virtual Office

A
  • save money
  • less traveling
  • productivity increases
  • more flexibility
643
Q

Disadvantages of Virtual Office

A
  • requires focus, motivation, and self-discipline
  • no centralized meeting space
  • isolation
  • difficulty separating work from home
644
Q

Advantage of the Traditional Office

A
  • centralized areas to hold meetings
  • more social interaction
  • more motivated
645
Q

Disadvantages of the Traditional Office

A
  • high costs for employers

* employees spend more money on clothes, car expenses etc

646
Q

Internal Meetings

A

For internal stakeholders only (staff)

647
Q

Departmental Meetings

A

Review policies, procedures, goals, projects, and progress reports.

648
Q

Decision-Making Meetings

A

Set goals and objectives or solve problems

649
Q

Brainstorming Sessions

A

Generate new ideas

650
Q

Forecasting Meetings

A

A look at industry trends and predict new market behaviors

651
Q

Training Seminars

A

Properly educate staff of procedures or technology

652
Q

Committee Meetings

A

Review specific projects that might involve cross-departmental activity

653
Q

Bring together the organization’s high-level leaders

A

Executive Meetings or Retreats

654
Q

Bring executives together with the governing organizational body

A

Board Meetings

655
Q

Address a specific problem or task

A

Ad Hoc Meetings

656
Q

Bring together specific groups of people to work on a single defined task or activity.

A

Task Force Meetings

657
Q

Involve everyone within the organization.

A

Companywide Meetings and Events

658
Q

Bring staff or internal stakeholders together with external stakeholders.

A

External meetings

659
Q
  • Clients
  • Customers
  • Constituents
  • Community Partners
  • Vendors
  • Media
A

External Stakeholders

660
Q

Purpose of Client-Facing Meetings

A

Gain feedback, troubleshoot problems, serve clients, or propose new business partnerships

661
Q

Introduce potential buyers, the media, and customers to new products

A

Product Launches

662
Q

Bring people together to discuss a particular area of interest.

A

Conferences

Multidate or One-Day) “(Congresses” outside the U.S.

663
Q

Trade Shows

“Expositions” outside the U.S.

A

Connect buyers with supplier

664
Q

Raise money or awareness

A

Gala Events

665
Q

Make important company announcements

A

Press Conferences

666
Q

Inform investors of company progress and performance

A

Shareholder Meetings

667
Q

The preapproved amount that may be spent per person for travel-related expenses

A

Per Diem

668
Q

The outbound date is the day of departure.

Inbound travel describes the return trip.

A

Outbound Inbound Travel

669
Q

The least expensive airline category

A

Economy

670
Q

more expensive than economy
more benefits
business travelers

A

Business Class

Economy Plus

671
Q

most expensive
comes with benefits
enhance the experience for VIP

A

First Class

672
Q

Day-by-day schedule of all travel components and activities

A

Itinerary

673
Q

The number or code connected with an electronic record for every reservation.

A

Confirmation number or code

674
Q

Loyalty programs that allow travelers to earn points.

A

Rewards Programs

aka Frequent or Preferred Traveler Programs

675
Q

Number assigned to people who have registered with DHS (Dept. of Homeland Security) trusted traveler programs or the TSA. (5 years)

A

Known Traveler Number

KTN

676
Q
  • expedite passage through customs and border checkpoints
  • receive TSA Pre-check benefits
  • Global Entry - international travel.
  • NEXUS - US and Canadian travelers
  • SENTRI - only North American land-border crossings
A

DHS Trusted Traveler Programs

677
Q

Travel Advisories

A

Advisories issued by the US Dept of State.

678
Q

Document required for international travel

A

Passport

679
Q

Government-issued identification

A

Photo ID

680
Q

Group Rate or Meetings Department

A

A discount rate for reservations made for groups

681
Q

Carrier

A

An airline company

682
Q

Sets travel restrictions and conducts security checks at airports.

A

TSA

Transport Security Administration

683
Q

A label designating that luggage meets TSA standards

A

TSA-Approved

684
Q

all liquids, aerosols, creams, pastes, and gels carried onto the plane must fit into a single quart-sized clear plastic zip lock bag
may not be larger than 3.4 ounces (travel-size)

A

3-1-1- Liquid Rules

685
Q

A bag that is carried onto the airplane.

A

Carry-On

686
Q

Bags that are checked in at the airline registration desk

A

Checked Baggage

687
Q

Priority Seating or Early Boarding

A

Reserved for members of frequent-traveler programs, military personnel, families with young children, or people who pay extra for early boarding

688
Q

Airline employees who are authorized to issue boarding passes and check luggage at the curb

A

Skycaps

689
Q

TSA PreCheck

A

Costs $85
does not require members to take off their shoes or remove liquids or laptops from carry-on bags
receive a KTN and 5 year membership
Traveler program members do not need to apply for TSA PreCheck

690
Q

Privately owned security travel service that allows its members to skip security lines in 12 airports nationwide.

A

CLEAR

691
Q

Transport passengers from one airport terminal to another

A

Airline Shuttles

692
Q

Transport passengers from airline terminals to or from parking lots

A

Parking Shuttles

693
Q

Provided by some hotels to transport people to and from the airport or local attractions within a certain mileage radius

A

Hotel Shuttles

694
Q

transportation from the airport
advertised at the pickup area
rates vary depending on mileage and traffic

A

Airport Taxis

695
Q

May be booked round trip or one way. If there are many people traveling, ask shuttle providers whether group discounts are available

A

Shared Ride Vans

696
Q

most expensive

can accommodate between one and five riders

A

Town Cars, Limousines, and Private Cars

697
Q

many Companies to choose from
reservations may be made online
economy is the least expensive
frequent special offers

A

Rental Cars

698
Q

ordered through mobile apps
town cars to private drivers
competitively priced to match or undercut taxi fares

A

On-Demand Car Services

Uber, Lyft, etc

699
Q

Room with two beds

A

Standard Double Hotel Room

700
Q

Room with a single queen or king-sized bed

A

Queen or King Room

701
Q

A step up from a standard category room

A

Deluxe

702
Q

Person whose job is to help guests during their stay.

A

Concierge

703
Q

Floor whose guests tend to have access to complimentary breakfasts, water, snacks, and sometimes evening receptions

A

Concierge or Club Level

704
Q

Booking Sites

A

Discount sites include Priceline.com, Hotels.com, and Hotwire.com. Some offer all-inclusive.

705
Q

Domestic Travel

A

Need at least one form of photo ID and a credit card,

birth date, and any frequent-travel or rewards program numbers to book this

706
Q

International Travel

A

Travel may require more than just a passport,

need to apply for visas, vaccinations may be required

707
Q

Currency Exchange Rates

A

Vary by the day, get the best exchange rate by using ATMS

708
Q

Face-to-Face Meetings

A

An effective way to exchange information, plan, and collaborate.

709
Q
  • WHO is going to attend
  • WHY are you holding the meeting
  • WHAT can you do to convey the purpose
  • WHERE will the meeting be held
  • WHEN do you need to hold the meeting
  • HOW can you best facilitate the meeting
A

Facts for Meeting Planning

710
Q

Teleconferences - phone
Videoconferences - video feed
Web conferences - internet

A

Virtual Meetings

711
Q

An outline of the main tops to be discussed.

A

Agenda

712
Q

Hosting group telephone calls for 25 or fewer people (free), used for video calls and messaging

A

Skype

713
Q
  • live online meetings using an Internet connection and the appropriate software (2 to several hundred people)
  • share documents
  • meetings can be recorded and edited
A

Adobe Connect

714
Q

web conferencing and videoconferencing, allows users to share screens

A

Cisco WebEx

715
Q

High-definition video and voice or text to host a live meeting for up to 10 people.

A

Google+ Hangout

716
Q
  • up to 25 attendees to participate in high-def videoconferencing, screen sharing, and audio conferencing
  • meetings can be recorded
A

GoToMeeting

717
Q

Scope Creep

A

After a project begins, may be asked to take on additional responsibilities or tasks not within the agreed-upon scope

718
Q

Document Sharing Sites
Web-Based Project Management Systems
Project Management Apps

A

Technology-based Project Management Tools

719
Q

OneNote, Evernote, and Google Drive.

A

Document Sharing Sites

720
Q

Dynamic online portals where people can create projects, invite others into their teams, and assign deadlines and to-do’s.

A

Web-Based Project Management Systems

721
Q

Mobile applications allow for team project management, designed to be used on phones and tablets, tend to be free, may not be easy to use as web-based options

A

Project Management Apps

722
Q
  1. Strategy
  2. Design
  3. Sources and contracting
  4. Promotion
  5. Execution
  6. Data Analysis
  7. Reporting
A

Project Phases

723
Q

Project Phase 1: Strategy

A 
Identify:
Date and time 
Length 
Space requirements 
Budget 
Policies and procedures
724
Q

Project Phase 2: Design

A 
Content and delivery 
Speakers, facilitators and presenters 
venue and spaces required 
hotel 
AV components 
Room setups 
Menus 
Transportation 
Technology
Social media
Event marketing, 
Networking 
Business components
promotional items and signs
725
Q

Project Phase 3: Sourcing and Contracting

A 
RFP 
site visit 
menu tasking
budget parameters
meeting and design goals
meeting specifics 
confirm the space 
exact rooms 
equipment needed
menus, room setups
final dates and times
final contracts
726
Q

Project Phase 4: Promotion

A

What is the value proposition?
Whom are you trying to reach?
How will you track your efforts?
Are there testimonials from past attendees, exhibitors, or sponsors?
What kind of marketing channels can you use?
What is the promotional budget?
What is the promotional schedule?

727
Q

Project Phase 5: Execution

A

Keep emergency contacts in the master event binder.
Be aware of emergency procedures
Review expectations, procedures, and timelines with anyone collecting data before the event begins.

728
Q

Project Phase 6: Data Analysis

A

Identify what is important, who needs to know, and how to best present the information.

729
Q

A written set of specific results-oriented procedures to be followed by all US federal contractors holding contracts of $50,000 or more that applies to employers with 50 or more employees.

A

Affirmative Action Plan

730
Q

The total amount of monetary and nonmonetary pay provided to an employee by an employer in return for work performed as required.

A

Compensation

731
Q

A legal doctrine that states an employment relationship may be terminated by the employer or employee at any time and for any or no reason.

A

Employment at Will

732
Q

EEOC

Equal Employment Opportunity Commission

A

Federal agency responsible for EEO guidelines, enforcing EEO laws, and investigating complaints

733
Q

Employer Information Report

EEO-1 Form 100

A

An annual report that shows female and minority employees

734
Q

Learning (Training) and Development

A

Educational opportunities to enhance existing skills, increase job knowledge, and build performance competencies

735
Q

A subset of talent acquisition focused on identifying, screening, selecting, and hiring job candidate

A

Recruiting

736
Q

“something for something.”

A

Quid Pro Quo

737
Q

Offensive Conduct

A

Offensive jokes, slurs, epithets or name-calling, physical assaults or threats, intimidation, ridicule or mockery, insults or put-downs, offensive objects or pictures, and interference with work performance

738
Q

A course or method of action to guide and determine present and future decisions.

A

Organizational Policy

739
Q

An analysis of current or future performance and position requirements

A

Performance Assessment

740
Q

Objective of Compensation & Benefits Program

A
  • To attract and retain the best talent
  • To reinforce culture, climate, and effective behaviors
  • To be externally competitive and internally equitable
741
Q
  • Social Security
  • Medicare
  • Unemployment Insurance
  • Worker’s Compensation
A

Mandatory Benefits

742
Q

A four-part hospital and medical benefit for people ages 65 and older (or younger if an individual has certain medical conditions or disabilities).

  • Part A is hospital coverage
  • Part B is medical coverage
  • Part C combines both A and B
  • Part D is prescription drug coverage
A

Medicare

743
Q

Employees who experience a work-related injury or illness may receive no-fault mandated insurance benefits paid by the employer.

A

Workers Compensation

744
Q

HR Focuses on four broad knowledge areas:

A

People
organization
Workplace
Strategy

745
Q

Employee Relations focuses on…

A

workplace decisions, employment laws, grievances, problem/conflict resolution

746
Q

Employee Branding

A

Project a public image that job seekers perceive as the employment experience at a company.

747
Q

A policy that states equal consideration for a job is applicable to all individuals and that the employer should not discriminate based on race, color, religion, age, marital status, national origin, disability, or gender.

A

EEO

Equal Employment Opportunity

748
Q

A US federal law that sets minimum standards for voluntarily established pension and health plans in private industry to provide protection for individuals in these plans.

A

ERISA

Employee Retirement Income Security Act

749
Q

The assessment of employees to gauge their progress toward goals.

A

Performance Management

750
Q

Finding proper sources of qualified candidates, recruiting/screening, hiring

A

Talent Acquisition

751
Q
  • Recruitment and staffing
  • Compensation and employee benefits
  • Training and development
  • Career development
  • Talent management
  • Leadership development
  • Performance management
  • Employee relations
A

HR Fundamentals

752
Q

Employee Relations Programs are intended to…

A

Bolster employee productivity, motivation, and morale

753
Q

Sexual Harassment

A

Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature

754
Q

Created when an employee feels uncomfortable or frightened to be in his or her work space due to offensive behavior, intimidation, or abuse by a coworker or superior.

A

Hostile Environment

755
Q

Harassment Circumstances

A

Can be the victim’s supervisor, a supervisor in another area, an agent of the employer, and coworker, or a nonemployee.
Does not have to be the person harassed but can be anyone affected by the offensive conduct.
May occur without economic injury to or discharge of the victim.

756
Q

Organizational Procedure

A

Established or approved actions to implement a workplace policy.

757
Q

Annual Performance Appraisals

A

Written performance documentation to keep track of occurrences
A record of how an employee is meeting desired results
Close of the previous year’s performance cycle and the start of a new upcoming year

758
Q

Performance Planning

A

Reviews Job requirements/descriptions
Documented prior-year goals and results
Expected performance and results for the year ahead

759
Q

The implementation stage of the process that addresses

  • Behaviors that led to exceptional or ineffective performance
  • Expectations that are being met or not
  • Impact of an employee’s performance (positively or negatively) on goals and objectives
A

Performance Feedback and Coaching

760
Q
  • Base Salary
  • Mandatory health and welfare benefits
  • Pay differentials
  • Bonuses and cash incentives
  • Stock-related rewards
A

Total Compensation

761
Q

Qualified workers receive financial benefits from the government when they retire or become disabled, or the benefits go to the surviving dependents of a deceased worker.

A

Social Security

762
Q

Eligible workers who have lost their jobs through no fault of their own can receive temporary financial assistance.

A

Unemployment Insurance

763
Q

An agreement between the employee and employer if you end employment with a company or your position is eliminated.

A

Severance pay

764
Q

Information kept by an employer related to a specific employee.

A

Employee Records

765
Q

Requirements set forth by the _______________

  • Selection, hiring, and employment records 1 yr
  • Payroll records and time sheets 3 yrs
  • Employment benefits 6 yrs
  • Tax records 4 yrs
  • Safety data 5 yrs
  • Family medical leave records 3 yrs
  • Health care continuation records recc. 6 yrs
  • Additional human resources records 1 yr
A

US Federal Record Retention Administration

766
Q

Provides a comprehensive fact sheet and checklist on responsible information and appropriate handling practices at their easy-to-navigate site.

A

Privacy Rights Clearinghouse

767
Q

Contains documents that chronicle the history of the employment relationship

A

Personnel file

768
Q

ISO Security Standards

International Standards Organization

A
  • Openness
  • Purpose
  • Collection
  • Accountability
  • Accuracy
769
Q

Mentor

A

Teach/guide someone who is willing to learn. A go-to for answers.

770
Q

Informal Mentoring

A

Occurs constant with minimal leadership effort, as long as needed, may be facilitated through social media tools outside the organization.

771
Q

Formal Mentoring

A

Highly developed process with application, selection, evaluation, and matching components.

772
Q

Written guidelines to follow in the day-to-day operations of the organization

A

Procedures

773
Q

A set of principles, rules, and guidelines formulated or adopted by an organization

A

Policies

774
Q

Interviewers have a list of questions and strive to ask each candidate the same question in the same format to insure fair and accurate comparisons.

A

Structured Interview

775
Q

Does not have predetermined interview questions. Less formal

A

Unstructured Interview

776
Q

Low-cost approach to narrow down a large pool of potential candidates.

A

Screening or Phone Interview

777
Q

Most common form of interviewing candidates. Face-to-face exchange with an interviewer. *Assessment of dress, appearance, verbal, and nonverbal communication skills.

A

Individual or Personal Interview

778
Q

Several stakeholders involved in interview at one time.

A

Team, Panel, or Committee Interview

779
Q

Probes deeper than traditional interviewing approaches. *Requires specific examples of teamwork, problem solving, communication, creativity, and organization skills

A

Behavioral Interview

780
Q

Skills are tested through exercises to demonstrate the candidate’s creative and analytical abilities

A

Task-oriented or Testing Interview

781
Q 
Asking:
Gender 
# of children 
Marital status or maiden name 
Ethnicity
Religious 
Nationality, lineage, or national origin 
Medical problems 
Disability 
# and kinds of arrests 
Specific years of school attendance or graduation date 
Height or weight (unless a bona fide occupational qualification) 
Veteran status
A

Illegal Interview Questions

782
Q

The assessment of an employer’s current staff to ascertain whether any current employees are sufficiently skilled or qualified to perform required job vacancies

A

Internal Recruitment

783
Q

Advantages of Internal Recruitment

A

Saves cost

  • Lowers assimilation time and effort
  • Allows existing knowledge of the employee’s skill set, work ethic, and career goals to be leveraged
784
Q

Disadvantages of internal Recruitment

A
  • Internal applicants may not bring new ideas
  • Significant employee development may be needed
  • Competition between internal colleagues may have a negative impact
785
Q

The assessment of an available pool of job candidates, other than existing staff

A

External Recruitment

786
Q

Advantages of External Recruiting

A
  • New ideas come from outside the organization
  • costs are potentially lower
  • New talent and competencies
  • Diversity
787
Q

Disadvantages of External Recruitment

A
  • Increased recruiting costs
  • Increased assimilation time for new hires
  • Decreased morale
  • Time consuming
788
Q

Diversity Training

A

Increases cultural awareness, knowledge, and communication.

789
Q

born from 1946 to 1964

A

Baby Boomers

790
Q

born from 1965 to 1981

A

Generation X

791
Q

born from 1981 to 1999

A

Generation Y / Millennials

792
Q

born between 1997 and 2012

A

Generation Z (aka Digital Natives)

793
Q

The process of introducing a newly hired employee into an organization

A

Onboarding

794
Q

The process of exiting a staff person

A

Off-boarding

795
Q

Title VII Civil Rights Act

A

Prohibits discrimination in based on race, religion, sex, or origin. Also prohibits sexual harassment.

796
Q

Fair Labor Standards Act

FLSA

A

Sets minimum wage, requires time-and-a-half overtime pay for hourly employees

797
Q

FMLA

Family Medical Leave Act

A

Employees with at least a year of service can take up to 12 weeks per year of unpaid, job-protected time off for the birth of a child or adoption of a child or to care for themselves or a sick child, spouse, or parent who has a “serious” health condition. Applies to organizations with 50 or more employees.

798
Q

Age Discrimination in Employment Act (ADEA)

A

Discriminate against applicants or employees older than 40

799
Q

Equity

aka Stockholder’s Equity

A

A stock or other security that represents an ownership interest.

800
Q

Recorded as assets on a balance sheet by businesses as they are monies owed to a business by their debtors.

A

Receivables

801
Q

Those that do not come due for a long period of time and are recorded as Long-Term Assets

A

Long-term Receivables

802
Q

A balance sheet items that shows what the firm owns.

A

Assets

803
Q

The residual profit after the cost of the goods is subtracted from the revenues.

A

Gross profit

804
Q

A measure of how profitable a business is, often referred to as the bottom line.

A

Net Income

805
Q

The amount of money brought into the business

A

Revenue

806
Q

An asset or item expected to go up in value or generate future income.

A

Investment

807
Q

Exemption from taxable income.

A

Tax-exempt

808
Q

A type of ownership in a company that represents a claim on part of the corporation’s earnings and assets

A

Stocks

809
Q

A debt in which an investor loans money to a corporate or governmental entity for a defined period at a variable or fixed rate.

A

Bonds

810
Q

The owner of a business or one who holds a property

A

Proprietor

811
Q

The owner or holder of stock in a company.

A

Stockholder / Shareholder

812
Q

Any person or entity that lets another person or entity borrow money to be repaid at a later date.

A

Creditor

813
Q

Listing of all merchandise or other assets owned by the business.

A

Inventory

814
Q

Being a sponsor of an event or financial support received from a sponsor.

A

Sponsorships

815
Q

The price of an asset in the marketplace.

A

Market Value

816
Q

Assets that can be converted into cash quickly

A

Liquidity

817
Q

Shows the assets, liabilities, and capitalization (total financial value) of a business at a particular time.

A

Balance Sheet

818
Q

Assets that can be bought or sold quickly.

A

Liquid Assets

819
Q

Shows the revenue and expenses of an organization during a certain period of time

A

Income Statement

820
Q

A revenue or expense stream of the amount of cash that flows into and out of a business.

A

Cash Flow

821
Q

A legal obligation or debt that arises through business operations.

A

Liability

822
Q

Those payable within one year

A

Current Liabilities

823
Q

Debts that can be repaid throughout a longer period than one year

A

Long-Term Liabilities

824
Q

The balance of money due to a firm for goods or services delivered or used but not yet paid for by customers.

A

Accounts Receivable

825
Q

A short-term debt the company has to pay back to its creditors.

A

Accounts Payable

826
Q

Financial transactions between two parties

A

Sales

827
Q

Cost of a tangible asset during its useful life.

A

Depreciation

828
Q

Asset or a liability that has not yet occurred.

A

Deferral

829
Q

Taking money out of an account

A

Withdrawal

830
Q

Funds paid periodically to shareholders from profits or reserves, typically quarterly.

A

Dividends

831
Q

Expenses incurred in the current period

A

Period Costs

832
Q

Basic Elements of a Budget

A

Expenses and Revenue

833
Q

A road map showing the performance of the company

owns and owes, profits and losses

A

Financial Statement

834
Q

Securities and Exchange Commission

A

Federal agency to regulate the securities markets and protect investors.

835
Q

A statement of financial performance, which is what a balance sheet documents.

A

Profit and Loss Statement (P & L)

836
Q

Details the cash the business has taken in and paid out during a specific period.

A

Statement of Cash Flow

837
Q

Small, accessible amounts of cash for minor business expenses.

A

Petty Cash

838
Q

A electronic unit that allows customers basic financial transactions

A

ATM

Automated Teller Machine

839
Q

A convenient way to pay recurring expenses.

A

Automatic Deductions

840
Q

The nominal fees charged by banks for various services, major revenue source for banks

A

Bank Fees

841
Q

A journal used to record all expenses.

A

Cash Disbursement Journal

842
Q

Account that documents the availability of funds in a cash account.

A

Cash Short and Over

843
Q

Payment cards that deduct funds from a checking or savings account

A

Debit Cards

844
Q

An electronic transfer from the payer’s account directly to the recipient’s account

A

Direct Deposit

845
Q

Electronically transferring funds from one account to another

A

Electronic Banking

846
Q

A reproduction of an actual signature that can be saved and inserted into electronic documents

A

Fascimile Signature

847
Q

FDIC

Federal Deposit Insurance Corporation

A

An independent agency (Banking Act of 1933) that insures deposits against bank failure, maintains public confidence, and ensures stability, sound banking practices.

848
Q

Generally a post office box that is accessible by the bank and is used by an organization that wants the bank to collect its account receivables when customers send payments.

A

Lock Box

849
Q

A record of all cash payments except payroll.

A

Cash Payment Journal

850
Q

A record of all cash received with entries indicating the source.

A

Cash Receipts Journal

851
Q

Basic entries in financial journals; Debits on the left, credits on the right.

A

Debits and Credits

852
Q

List of all the different accounts that go in the general ledger

A

Chart of Accounts

853
Q

Time covered by a relevant set of books, ledgers, and other financial documents and records (usually 12 months)

A

Accounting Period

854
Q

Losses a company incurs when goods are sold without requiring immediate payment.

A

Bad Debt Expense

855
Q

Offset other transactions and are used to reduce the value of other related accounts

A

Contra-Asset Accounts

856
Q

Terms and schedules when payments are due from sales made on credit

A

Credit Terms

857
Q

Records all payments made to the owners (sole proprietorship)

A

Drawing on Account

858
Q

To record and total transactions

A

Ledgers

859
Q

A price reduction offered in return for an early payment

A

Sales Discount

860
Q

Assets that lose value over time.

A

Wasting Assets

861
Q

Where non-specialized accounts are recorded

A

General Journal

862
Q

Sales journals
Cash receipts journals
Purchases journals
Cash disbursement journals

A

Specialized Journals

863
Q

Single financial transaction that affects multiple journal entries when it cannot be recorded in one journal alone.

A

Combined Journal

864
Q

Analyzing and adjusting the cash balance shown on the bank’s records and the account holder’s records.

A

Bank Reconciliation

865
Q

Writing a check without enough funds in the account

A

Nonsufficient Funds

NSF

866
Q

When two adjacent numbers are transposed or reversed

A

Transposition Errors

867
Q

Additional charge for which there is already a basic fee

A

Service Fee

868
Q

Ensure operational effectiveness and integrity.

A

Internal Controls

869
Q

Checks written but have not cleared the bank account

A

Outstanding Check Records

870
Q

The part of the reconciliation process that deals with all the charges and fees recorded on the bank side.

A

Bank-Side

871
Q

Record of accounts, updated as money flows in or out, compared with bank records to check for bank fees, interest growth, and errors.

A

Book-Side

872
Q

Sending or receiving money electronically

A

Electronic Funds Transfer

EFT

873
Q

A set of data collected or selected from a statistical population by a defined procedure

A

Sample Data

874
Q

Average for given data set

A

Mean

875
Q

A number that appears most often

A

Mode

876
Q

The middle value

A

Median

877
Q

Standard Deviation

A

How widely individuals in a group vary.

878
Q

Frequency Distribution of a Data Variable

A

How often something occurs.

879
Q

Inferential Statistics

A

Sample statistic so that inferences can be made about the population

880
Q

Inferential Statistics

A

Measures of central tendency or standard deviation of the entire population

881
Q

Primary data; data not processed

A

Raw Data

882
Q

Collecting, analyzing, and presenting large amounts of data to predict underlying patterns and trends

A

Statistical Analysis

883
Q

Formed for the common good of the public; religious, charitable, or education.

A

Nonprofit Organization, Not-for-Profit

aka: 501 (c) 3

884
Q

Records income and expenses for a given period in a non-profit organization

A

Statement of Financial Activities

885
Q

Funds designated by donors for a specific purpose in a non-profit organization

A

Restricted Funds

886
Q

Funds non designated for a given purpose by the donor in a non-profit organization.

A

Unrestricted Funds

887
Q

Noncash contributions or contributed services.

A

In-Kind Donations

888
Q

A phased allocation of the cost of a fixed asset during the course of its useful life.

A

Depreciation (Nonprofit)

889
Q

The same as an income statement for a for-profit organization.

A

Statement of Activities (Nonprofit)

aka: Operating Statement

890
Q

Cash or in-kind donations

A

Charitable Donations

891
Q

Acknowledgment letter for donations exceeding $250

A

Donation Acknowledgement Letter

892
Q

A tax-exempt nonprofit organization

A

501 [c]

893
Q

Describes, limits, or explains verbs, adjectives, or other adverbs and shows time, manner, place, or degree

A

Adverb

894
Q

The reading level and comprehension of a document.

A

Document Readability

895
Q

Includes payroll, utilities, facility maintenance, and postage

A

Fixed Cost Projections

896
Q

Communication conducted via the Internet in real time

A

Instant Messaging

897
Q

Scope Management

A

Understanding project goals through requirements gathering process

898
Q

Project Scope

A

Defined outcome

899
Q

Time management

A

Organize/prioritize tasks/milestones in project

900
Q

Cost management

A

identify/manage costs based on scope/timeframe

901
Q

Resource management

A

Process to develop, use, provide oversight of available resources

902
Q

ROI

A

Return on investment

903
Q

SHRM

A

Society of HR Mgt. - largest global membership

CAP (4 decks)

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