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CAP > Cont. Sample Q & A > Flashcards

Cont. Sample Q & A Flashcards

1
Q

Function of HR

A

Attract, engage, develop, reward, retain talent

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2
Q

Labor relations deal with

A

unions, policies/procedures, bargaining agreements

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3
Q

Performance evaluations include:

A

planning, assessment, feedback, coaching

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4
Q

LMS

A

Learning Management Systems

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5
Q

Social Learning

A

experience, knowledge, cultural understanding of each generation

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6
Q

Cost of goods

A

Direct costs to produce product incl. labor

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7
Q

Simple balance sheet aka:

A

Statement of Financial Position

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8
Q

ACH (automatic clearing house)

A

network for clearing financial transactions

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9
Q

Four primary record value categories:

A

Business/Operational, legal/reg., financial, historical

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10
Q

PII

A

Personally identifiable information

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11
Q

FIFO

A

First in, first out

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12
Q

ERP (enterprise resource planning)

A

software to manage day-to-day bus. activities

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13
Q

PMI

A

Project Management Institute

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14
Q

KPI

A

Key Performance Indicators

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15
Q

Board meetings

A

Brings executives together w/ governing board

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16
Q

ESG (event specification guide)

A

working docs. w/ info about event - for staff

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17
Q

F&B

A

Food & Beverage

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18
Q

Local Meeting Professionals

A

PYM, MeCo, Meeting Prof. Int’l

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19
Q

BEO

A

Banquet Event Order

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20
Q

Chartered transportation

A

groups 10 or more - bus, shuttle, trolley

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21
Q

Bureau of Consular Affairs

A

website w/ travel requirements, needed vaccines, & warnings

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22
Q

Non-traditional venue

A

historical facilities, restaurants, museums, arenas

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23
Q

GroupWise

A

online tool for meeting planning

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24
Q

Analog record

A

paper or micrographic, photos, film

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25
Q

Digital copier

A

device that scans physical docs. to electronic

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26
Q

APA (American Psych. Assoc.)

A

Writing about medicine, health

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27
Q

Qualitative research

A

mix of hard/anecdotal data - why people behave

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28
Q

Internet

A

network connecting millions of computers

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29
Q

Yammer

A

Internet social network

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30
Q

Pinterest

A

share ideas & images

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31
Q

WordPress

A

blogging platform

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32
Q

WAN

A

wide area

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33
Q

Wi-fi

A

network w/o direct cable

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34
Q

CSV (comma separated values)

A

format open in spreadsheet

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35
Q

GIF (graphic interchange format)

A

lossless file for static & animated images

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36
Q

Snapshot

A

copy of entire computer system at certain time

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37
Q

Sentences should be below ____ words

A

20

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38
Q

Coordinating conjunction

A

join 2 or more independent clauses w/ and, but, yet (comma)

39
Q

Transitional expressions are:

A

therefore, however

40
Q

Information repositories:

A

Information maintained across network. SharePoint, OneNote, Google Docs, Dropbox

41
Q

Chart

A

Visual representation of data

42
Q

Scatter plot

A

2 dimensional; using dots to represent values

43
Q

Variable

A

Quantity or value displayed in chart

44
Q

Graph

A

Chart representing relationship 2 variables

45
Q

Cloud tools for charts include:

A

LucidChart, Amcharts, Chartgo

46
Q

MLA (Modern lang assoc)

A

For writing about literature/arts

47
Q

Chicago

A

For writing about history

48
Q

Web design quality should be between ___ & ____

A

72 & 200 dpi

49
Q

Print design quality should be _______ or above

A

300 dpi

50
Q

In finance, CDs are:

A

Certificates of deposit - fixed

51
Q

Interest

A

Percent paid by bank

52
Q

Overdraft

A

withdrawing more $ than you have

53
Q

Safe Deposit Box

A

at bank for customer valuables

54
Q

Style guides examples:

A

Elements of style, Gregg Reference, Chicago, Franklin Covey

55
Q

Cognitive leap of the brain

A

brain superimposes what supposed to be written w/ actually written

56
Q

Cliches

A

worn out phrases

57
Q

BLUF approach (communicating)

A

bottom line up front

58
Q

Ideal score for readability is:

A

7 or 8

59
Q

Subject line should include:

A

Reason + Subject; Purpose + Topic

60
Q

Proposals

A

persuasive reports for consideration

61
Q

Reference documents

A

record for future reference

62
Q

Ethnocentrism

A

Belief your ethic group is better

63
Q

Filter

A

Comprises biases, personal beliefs, outside influence

64
Q

Herzberg’s motivational factors:

A

achiev, recogn, job. perf, responsibility, advance, feedback

65
Q

Customer service

A

assisting customers w/ Qs & needs

66
Q

Destination point

A

Deciding if document….action or information

67
Q

Confirmation bias

A

….evidence that supports expected outcome

68
Q

Cross/multi functional or matrix teams

A

people from different areas of expertise, common goal

69
Q

Anecdotal evidence

A

based on person’s thoughts/feelings

70
Q

Accounts Receivable

A

for goods/services sold on credit

71
Q

Cloud tool

A

online tool to create charts & embed

72
Q

Client-facing mtgs.

A

External mtgs w/ clients

73
Q

Brainstorming

A

Teams share ideas

74
Q

Dangling modifiers

A

Word/phrase…not clearly stated

75
Q

Data archiving

A

Docs stored for later/long-term reference

76
Q

Deficiency Needs (D needs)

A

1st 4 needs of Maslow’s hierarchy of needs

77
Q

Deluxe room

A

Step up from standard

78
Q

Descriptive statistics

A

method central tendency/standard deviation

79
Q

Font

A

complete asst. of characters

80
Q

Herzberg Hygiene Theory

A

…which factors….cause satisfaction/dissatisfaction

81
Q

Interpersonal dynamics

A

study…how body language..support/negate

82
Q

Lack of accountability

A

reason people do not provide satisfactory justification for actions

83
Q

In planning event, a planning document is:

A

detailed info incl. resources, costs, …

84
Q

Revenue projections

A

Estimate of revenue….historical data

85
Q

Project

A

Temporary endeavor

86
Q

Statement of Financial Activities

A

Income/revenue for…period of time

87
Q

Teleconferences

A

meetings via the phone

88
Q

Typeface

A

characters in consistent type/style

89
Q

Unethical decision making

A

lack in moral principles

90
Q

Videoconference mtgs.

A

Meet diff. places, hear/see ea. other on computer

91
Q

Web conference mtg.

A

Visual/audio transfer through VoIP; e-meetings

92
Q

Withdrawal

A

taking $ out of acct.

93
Q

Variable costs

A

periodic costs that change

CAP (4 decks)

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