Salesforce.com Editions Flashcards
What are the different Salesforce license types?
Developer Edition (DE)
Sales Clound Editions
Service Cloud Editions
Force.com Editions
Define the Developer Edition (DE)
These accounts are used exclusively for testing and development, and are provided for free by Salesforce to encourage the community to build and test on the platform.
They cannot be converted to any other edition and do not expire.
Similar in functionality to Enterprise Editions listed below (but has much lower storage), and include a limited number of a variety of licenses (Sales Cloud, Service Cloud, Community, etc.)
What are the Sales Cloud Editions?
- Contact Manager – Limit Max # Users (5)
- Group Edition – Limit Max # Users (5)
- Professional Edition (PE) – Campaign Management
- Enterprise Edition (EE) – Workflow, API, Flow, Record Types, Developer Sandbox
- Unlimited Edition (UE) – Higher Limits, Full Sandbox, Premier Admin/Support/Training
- Performance Edition – Higher Limits, Full + Dev Pro Sandboxes, Premier Admin/Support/Training, Knowledge, Live Agent
Sales Cloud Contact Manager Edition.
($5 per user per month)
Contact Mangement for up to 5 users
- Accounts & contacts
- Chatter collaboration
- Content library
- Document attachments
- Google Apps integration
- Mobile access, customization, & admin Mobile offline access ‡
- Outlook Side Panel
- Outlook sync
- Reports
- Task & activity tracking
- _____________________
- Sandboxes: NONE
- Data storage 1 GB per ORG
File storage 612 per user
Maximum custom applications: 1
Sales Cloud Group Edition
($25 per user per month)
Basic sales & marketing for up to 5 users
Contact Manger +
- AppExchange app integration*
- Case management
- Customizable sales process
- Standard dashboards
- Email templates & tracking
- Lead scoring, routing, & assignment
- Opportunity tracking
- Salesforce to Salesforce
- Web-to-lead capture
- ___________________________
Sandboxes: NONE
Data storage 1 GB per ORG
File storage 612 per user
Maximum custom applications: 1
Sales Cloud Professional Edition
($65 per user per month)
Complete CRM for any size team
Group Edition +
- Analytic snapshots
- Campaigns
- Contract management Customizable dashboards Collaborative forecasts
- Data.com duplicate alerts & blocking Ideas community
- Mass email
- Order Management
- Product tracking
- Real-time quotes
- Role permissions ___________________________
Sandboxes: NONE
$ Dev. Pro
Data storage 20 MB per user
File storage 612MB per user
Maximum custom applications: 5
Sales Cloud Enterprise Edition
($125 per user per month)
Deep Customizable CRM for your business
Professional +
- Integration via Web Services API
- Profiles & page layouts
- Advanced Reporting
- Custom websites
- Deal trending
- Knowledge read-only
- Record types
- Territory management & sales teams
- Visual workflow
- Workflow & approval automation ___________________________
Sandboxes: $ Full
$Partial
& Dev. Pro / 1 Developer
Data storage 20 MB per user
File storage 2GB per user
Maximum custom applications: 10
Sales Cloud Unlimited Edition
($250 per user per month)
Unlimited CRM power & support
Enterprise +
- 24x7 toll-free support
- 100+ administration services
- Unlimited online training ___________________________
Sandboxes: 1 Full
1 Partial
5 Dev. Pro / 15 Developer
- Data storage 120 MB per user
File storage 2GB per user
Maximum custom applications: Unlimited
Sales Cloud Performance Edition
($300 per user per month)
Fully integrated sales and service platform
Unlimited +
- Console for Sales
- Knowledge read & write
- Data.com Prospector ***
- Data.com Clean ***
- Work.com
- Service Cloud †
- ___________________________
Sandboxes: 1 Full
1 Partial
5 Dev. Pro 30 Developer
Data storage 120 MB per user
File storage 2GB per user
Maximum custom applications: Unlimited
What are the Service Cloud Editions?
- Enterprise Edition
- Unlimited Edition
- Performance Edition
Service Cloud Enterprise Edition
($135 per user per month)
Deep customization for comprehensive support.
- Console for Service
- Advanced case management
- Enterprise analytics
- Service contracts and entitlements
- CTI Integration
- Knowledge base **
- Web chat **
- Communities for Service **
- Social Customer Service ***
- Workflow and approvals
- Call scripting
- Case team collaboration
- Integration via Web Services API
- Developer sandbox
- Offline access
- Salesforce Identity
- Sales workflow integration
- Mobile access
Service Cloud Unlimited Edition
($260 per user per month)
Unlimited CRM power and support.
Enterprise +
- Unlimited customizations
- Unlimited custom apps
- Multiple sandboxes
- 24/7 toll-free support
- Unlimited access to 100+ admin services
- Unlimited online training
- Mobile customization and administration
- Additional data storage
Service Cloud Performance Edition
($300 per user per month)
Fully integrated sales and service platform, including all Unlimited features PLUS
- Single console view for
- Inside Sales
- Access to new contacts
- and accounts
- Auto data cleansing
- Goals, coaching, and
- rewards for teams
Integrated knowledge
base
Live Web chat
Additional sandboxes
Additional data storage
Mixing & Matching Licensing
You can mix and match only licenses of the same edition within a single org for Sales Cloud, Service Cloud, and Force.com editions.
Upgrading and Downgrading Editions
While you can easily upgrade editions (e.g. Professional to Enterprise), downgrading editions is not possible.
