Salesforce values

Question 1

What salesforce values

Answer 1

Trust, Customer Success, Innovation, Equality and Sustainability

Question 2

How have customer expectations shifted in the past few years?

Answer 2

Customers expect to connect with businesses more that before.

Question 3

True or false: Trust is our number one value

Answer 3

True

Question 4

What is Salesforce Customer 360?

Answer 4

One integrated CRM platform
The breadth of salesforce technology that helps companies get closer to their customers

Question 5

What is preventing companies from delivering connected customer experiences?

Answer 5

Companies have disparate systems and soiled data
CRM system is disparate

Question 6

How was the salesperson able to suggest that a crossover car could be a better fit for Tammy?

Answer 6

The marketing data showed that Tammy might have a family

Question 7

How was the service agent able to immediately know what Tammy was calling about?

Answer 7

Connected departmental data showed Tammy has children, and recently purchased a car and floor mats.

Question 8

Who makes up the Salesforce ecosystem?

Answer 8

Salesforce, its partners and customers, and the trailblazers who work in the ecosystem

Question 9

True or false: Partners help customers tailor Salesforce to their needs.

Answer 9

True

Question 10

What is Trailhead?

Answer 10

The Fun way to learn

Question 11

True or false: Trailhead is free for anyone who wants to learn new skills.