Salesforce Editions

Question 1

What editions of Salesforce.com are available?

Answer 1

Developer Edition (DE)
Sales Cloud Editions
Service Cloud Editions
Force.com Edition

Question 2

Provide details of the Developer Edition.

Answer 2

Provides Workflow, API, Flow, Record Types, Developer Sandbox but has lower storage and limited number of a variety of licenses (Sales Cloud, Service Cloud, Community, etc.). Used exclusively for testing and development. Developer Edition is free and does not expire. However it CANNOT be converted to any other edition.

Question 3

Provide Details of the Sales Cloud Editions.

Answer 3

SalesforceIQ Starter- Limits Max # of Users

Professional Edition (PE)- Campaign Management

Enterprise Edition (EE)- Workflow, API, Flow, Record Types, Developer Sandbox

Unlimited Edition (UE)- Higher Limits, Full & Developer Pro & Developer Sandboxes, Premier Admin/Support/Training

Question 4

Provide Details of the Lightning Sales Cloud Editions.

Answer 4

SalesforceIQ CRM Starter- Out-of-the-box CRM for up to five users.

Lightning Professional- Complete sales CRM for
teams of any size.

Lightning Enterprise- Deeply customizable sales
CRM for your business.

Lightning Unlimited- Unlimited sales CRM
power and support.

Question 5

Provide Details of the Service Cloud Editions.

Answer 5

Lightning Professional- Complete service CRM for teams of any size.

Lightning Enterprise- Customizable CRM for comprehensive service.

Lightning Unlimited- Unlimited service CRM power.

Question 6

Provide Details of the Force.com Editions.

Answer 6

Force.com licenses can grant users access to custom objects and applications at a much lower price than Sales or Service Cloud licenses – however, access to CRM objects is limited. There is a Light and Enterprise edition.

Question 7

Provide examples of other Products Salesforce.com offers.

Answer 7

Marketing Cloud
App Cloud
Community Cloud
Wave Analytics
Health Cloud
SalesforceIQ
Salesforce Quote-to-Cash
Pardot
Desk.com
Success Plans
Advisory Services

Question 8

Details around Upgrading and Downgrading Editions

Answer 8

While you can easily upgrade editions (e.g. Professional to Enterprise), downgrading editions is not possible.

Question 9

Can you mix and match licensing?

Answer 9

You can mix and match only licenses of the same edition within a single org for Sales Cloud, Service Cloud, and Force.com editions.